A seasoned Chief Experience Officer on going beyond traditional customer experience Donald Chestnut practically invented the term Chief Experience Officer. He’s worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald sh...
Mar 11, 2025•41 min•Ep. 476
On championing experiences for clients, customers and employees alike This week on Catalyst Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it’s so much more than just how you pr...
Mar 04, 2025•42 min•Ep. 475
NTT DATA’s CEO on staying true to his values as he leads the company into the future This week Tammy is joined by NTT DATA’s Global CEO Abhijit Dubey. Abhijit has worked across the globe and across industries and is now leading NTT DATA into a new phase of growth. Abhijit talks about the importance of remaining grounded as a leader and shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going ...
Feb 25, 2025•32 min•Ep. 474
Dani Snyder on leading design teams out of their silos As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares strategies to help align design teams with organizational strategic goals and encourages designers to break out of their silos and remain curio...
Feb 18, 2025•38 min•Ep. 473
Ecolab’s Kevin Doyle on striving for constant improvement As a young man Kevin Doyle’s dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he gains the courage to take risks. They talk about what excites them about design thinking and Kevin shares his approach to digital innovation in...
Feb 11, 2025•29 min•Ep. 472
How diversity of thought can bring creative visions to life This week Tammy is joined by her colleague and long-time collaborator, Tom Kotlarek. Tom is the SVP of Global Delivery and Operations at Launch and has worked at some of the biggest companies out there, from NASA to DreamWorks - he’s even met Jacques Cousteau! When Tom and Tammy first met they butted heads, but since then they’ve developed a working relationship that combines both of their strengths to create something even greate...
Feb 04, 2025•39 min•Ep. 471
Scott Campagna on fostering innovative thinking As Senior Director of Emerging and Immersive Technology at Launch, Scott Campagna has one of the coolest jobs out there. This week on Catalyst, Tammy and Scott chat about how Scott got to where he is today and how he manages teams of highly creative, forward-thinkers. They discuss how to build psychological security on your team and how to channel your team's creative energy. Scott also shares the emerging tech he's most excited about right n...
Jan 28, 2025•40 min•Ep. 470
Peter Kang on the art of adapting In many industries, AI threatens to disrupt traditional ways of working. For Peter Kang this isn’t a scary notion but an empowering one. This week on Catalyst, Tammy is joined by Peter Kang who has decades of experience in creative agencies. Tammy and Peter discuss how vulnerability can help individuals navigate the winds of change as generative AI starts to shake up creative industries. He shares tips on how to align your passions with current market tren...
Jan 21, 2025•41 min•Ep. 469
Launch by NTT DATA’s Chappell Ellison on balancing professionalism whilst staying true to yourself and your creativity. This week on Catalyst, Tammy is joined by Director of Digital Strategy, Chappell Ellison as they dive into what it means to bring your authentic self to work and how it can drive customer engagement. They also share their thoughts on the impact AI could have on the future of work - and where it should be best utilized. See Privacy Policy at https://art19.com/privacy and C...
Jan 14, 2025•43 min•Ep. 468
David Armano on leading with empathy and the promise of intelligent design. How are we going to experience technology in the future? In this week’s episode, Tammy Soares, the President of Launch by NTT DATA and the new host of Catalyst, is joined by David Armano to look at where we’re going with intelligent design. They share some promising use cases with large language models and emphasize the importance of a humanity-led, design-first approach when implementing generative AI. Links...
Jan 07, 2025•37 min•Ep. 467
Chris shares some insights after embarking on his first ever construction project In this episode from the archives, Chris and Gina sit down to discuss the parallels between software development and building in real life. From the importance of communicating expectations, to making information recommendations, to giving guidance and direction on cost implications, they break down how building homes and building software aren’t so different after all. See Privacy Policy at https://art...
Dec 31, 2024•32 min•Ep. 466
How to innovate and add value to enterprise offerings The stability of large enterprises can be both a blessing and a curse. In this archived episode Chris Losacco is joined by NTT DATA’s Product Management Lead Jamie Bernard to talk about how large organizations can learn to innovate while still taking care of their core business. She explains the 3 horizons principle and how dedicating a small percentage of money to experimentation can help you better serve your customers and your busine...
Dec 24, 2024•31 min•Ep. 465
Heather Hudnall, NTT Data’s Chief Nursing Informatics Officer, on building medical software that is usable at all points of entry. In this episode from the archives, NTT Data’s Chief Nursing Informatics Officer Heather Hudnall joins Clinton to dive into how we can transform healthcare and health tech for the better. As a former RN she is well versed in the needs of nurses doing the work on the ground and has translated those needs and desires to technology that falls into their workflow with eas...
Dec 17, 2024•36 min•Ep. 464
Trevor Anulewicz on sustainable innovation for the enterprise Enterprises can sometimes be slow to change. In this episode from the archives, Trevor Anulewicz joins Clinton to dive into how enterprises can grow and nurture innovation gardens so they can succeed far into the future. Trevor breaks down how enterprises can invest in and cultivate consistently, to help invest in finding novel and valuable opportunities to innovate. Links: Operationalizing Repeatable Innovation - NTT Data...
Dec 10, 2024•43 min•Ep. 463
Christen Bell breaks down why people are afraid of AI and how it can be addressed AI has the potential to transform workplaces which can bring many benefits but also many concerns. This week Clinton is joined by Christen Bell, an industrial psychologist and the Lead of the AI Community for NTT DATA’s consulting arm, to chat about some of the main fears that are arising around AI. Christen breaks down some of the data and explains some patterns she’s seeing within groups that are fearful of...
Dec 03, 2024•40 min•Ep. 462
A debrief on an important question - is design dead? In this episode from the archives Chris LoSacco, David Schell and Chappell Ellison discuss the current state of design. Design has gone from fighting for a seat at the table to sitting at the head of the table. What will happen now that automation threatens everything that designers hold dear? Is this the moment to freak out or are we entering a new era in the design landscape? Links: The big design freak-out: A generation of design lead...
Nov 26, 2024•44 min•Ep. 461
This week Clinton is joined again by VP of Engineering and Frictionless Enterprise author, Nate Berent- Spillson. In this episode they discuss the importance of a balanced approach to measuring developer performance through various metrics as well as the role of AI in transforming software development processes. They also explore the challenges of measuring productivity, the necessary mindset shift for developers, and the importance of creating a supportive learning environment. Links:&nbs...
Nov 19, 2024•41 min•Ep. 460
Clinton, Chris and Nathan on how to develop meaningful client relationships Intimacy isn’t a word you often associate with clients or customers. In this episode from the archives Clinton, Chris Losacco and Nathan Henry chat about the importance of (professional) intimacy. They share tips on how to build lasting and meaningful relationships with clients and explain how intimacy can help you get to the root of what problems actually need solving. See Privacy Policy at https://art19.com...
Nov 12, 2024•36 min•Ep. 459
Cam Ahler and Dan Luttrell on digital transformation at Bridgestone Most people associate Bridgestone with tires, but they’re way more than just that. Bridgestone is constantly innovating to keep their fleets and customers happy and on the road. This week Clinton is joined by Cam Ahler and Dan Luttrell from the Bridgestone team to discuss how they are implementing forward thinking digital transformation. From allowing developers and enterprises to leverage their APIs to developing an enhan...
Nov 05, 2024•34 min•Ep. 458
The Launch and NTT DATA teams on how embracing AI can build a stronger, more caring workforce It’s time to lean into AI literacy. This week on Catalyst, Launch by NTT DATA’s President Tammy Soares is joined by two AI experts, Kim Curley and Wendy Collins, to discuss the human side of AI. They discuss how generative AI can help with the difficulties that come along with an aging workforce, they share tips on how you can leverage generative AI as a tool to build empathy and explain how AI ca...
Oct 29, 2024•48 min•Ep. 457
Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators. Links: ...
Oct 22, 2024•38 min•Ep. 456
William Chumley on prioritizing customer experience at the state level There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Information Technology for the State of Colorado and Cathy LoDuca, the VP for Growth for Public Sector at NTT DATA. They discuss how to serve both the ind...
Oct 15, 2024•38 min•Ep. 455
Brant Beard on how to lead teams towards success Encourage your team to be fearless and you can create a culture of collaboration. In this episode from the archives Brant Beard, Assistant Vice President of Application Services at Parallon, joins Launch by NTT DATA’s Clinton Bonner and Robbie Elliott to discuss fostering healthy team dynamics. They discuss the importance of good communication, embracing challenges and being your authentic self. See Privacy Policy at https://art19.com/privac...
Oct 08, 2024•41 min•Ep. 455
Greg Larkin on how to have the hard conversations that catalyze new growth In every industry there are insiders and outsiders. Greg Larkin prides himself on being an outsider. Greg was the first person to publicly predict the 2008 subprime mortgage crisis and has since gone on to launch dozens of transformative products for Fortune 500 companies. This week Greg joins Clinton to discuss how you can truly innovate in large enterprises. He gives tools on how to overcome obstructionism and exp...
Oct 01, 2024•41 min•Ep. 454
Can large companies contribute to society, be sustainable, and be profitable? Vito Mabrucco thinks so. This week on Catalyst, Clinton is joined by Vito Mabrucco, NTT Corporation's Global Chief Marketing Office, to discuss how NTT balances ethics, collaboration, innovation and sustainability. Vito shares some of NTT's current innovations and delves into current sustainability initiatives and cutting edge advancements in photonics. See Privacy Policy at https://art19.com/privacy and Ca...
Sep 24, 2024•34 min•Ep. 453
Mik Kersten on transforming value streams with the flow framework What's the best way to connect strategy to delivery? Dr. Mik Kersten wrote the book on it. This week Clinton is joined by Dr. Mik Kersten, the CTO at Planview and author of Project to Product , and Keith Buehlman, Senior Director of Business Value Acceleration at Launch by NTT DATA, to discuss how teams can move from project thinking to product thinking. Dr. Mik explains what separates product based versus project based thin...
Sep 17, 2024•37 min•Ep. 452
Per Kristian Stoveland on his generative art series The Harvest Generative artists are trailblazing a brand new, technology-based future. In this archived episode Clinton sits down with Per Kristian to hear all about how he developed his ambitious generative art collection The Harvest . Per Kristian explains what generative art actually is, how it differs from AI art, and breaks down the technologies and platforms that power his stunning work. Links: Perkwerk OpenSea ...
Sep 10, 2024•36 min•Ep. 451
Nate Berent-Spillson on the power of platform thinking In the enterprise world, there are three main reasons for why an organization may be struggling to gain momentum: organizational muscle memory, structural friction, and legacy technical debt. In this archived episode Clinton is joined by Nate Berent-Spillson, NTT DATA’s VP of Engineering, to discuss how large enterprises can harness disruptive shifts to create real change. Links: Frictionless Enterprise See Privacy Policy at htt...
Sep 03, 2024•40 min•Ep. 450
Arlene Harris on the transformation of the telecommunications industry Telecommunications has come a long way since the 60s. This week Clinton is joined by telecom pioneer, Arlene Harris, and NTT DATA’s Devin Yaung to discuss how platforms and the telecom industry have changed over the past 60 years. They delve into Arlene’s incredible journey from working a switchboard at 12 years old to how she transformed the wireless tech and airline industries. Arlene also shares the one thing that kept her...
Aug 27, 2024•38 min•Ep. 449
Two design experts on the costs of accruing design debt We hear a lot about technical debt but what about its equally bothersome cousin design debt? This week on Catalyst Clinton sits down with NTT DATA design experts Mohit SantRam and Kevin McGrath to talk about design debt. They share the tell-tale signs of how to spot design debt and the first steps to take to reduce it. Paying down design debt may seem costly but the cost of not taking it on is even greater. See Privacy Policy at https...
Aug 20, 2024•38 min•Ep. 448
