This episode kicks off season six of the Candid Comms podcast. Rachel introduces The MILLER Framework, which forms the structure for this season of Candid Comms. You'll leave with one thing to know, one thing to do and one thing to think about. The MILLER Framework stands for: Mindset Insights Logistics Leadership Evaluation Revision. See www.allthingsic.com/podcast for full show notes for this episode. The MILLER Framework also forms the structure of Rachel's book, Internal Communication Strate...
Mar 03, 2024•27 min•Season 6Ep. 1
This bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available to pre-order today. It's being published by Kogan Page and will be released on 3 April in UK and rest of the world, and 30 April in the US. Pre-order your copy You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones , Barnes & Noble and Foyles . Or add your na...
Feb 19, 2024•3 min•Season 5Ep. 12
This bonus episode closes out 2023. Thank you for listening this year. This is the Online Masterclass website Rachel mentions: https://allthingsic.thinkific.com/ . Use the code DECEMBEROFFER 20 save 20% of any Online Masterclass until 31 December 2023. You can find show notes via www.allthingsic.com/podcast . Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your favourite b...
Dec 21, 2023•2 min•Season 5Ep. 11
How well are your internal communication channels performing? Are you clear about their purpose? What does good look like for your IC channels? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast . This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. As eve...
Dec 01, 2023•29 min•Season 5Ep. 10
How do you learn about internal communication? What are the best ways to increase your IC skills, knowledge and confidence? Why are award entries useful to help you learn? All of these topics and more are covered in this episode of the Candid Comms podcast. You can find show notes via www.allthingsic.com/podcast . Get a ticket for All Things IC Live As ever, you'll leave with one thing to know, one thing to do and one thing to think about. Do let me know what you think of this episode and don't ...
Nov 24, 2023•22 min•Season 5Ep. 9
What is the reality of working in internal communication? Why is loneliness prevalent in the IC field? What role does confidence play when you work as an internal communicator? What does inclusive internal communication mean? What's it like to write a book on inclusion? This episode of the Candid Comms podcast features Advita Patel, Director and Co-Founder CommsRebel, A Leader Like Me and CalmEdgedRebel. You can find show notes via www.allthingsic.com/podcast . Get a ticket for All Things IC Liv...
Nov 17, 2023•42 min•Season 5Ep. 8
What is the best way to build a successful internal communication team? How can you prove the value of internal communication inside an organisation? What do IC pros need to know before hiring to their team? This episode of the Candid Comms podcast features Alli Cary, Head of Internal Communications at Voyage Care. Alli heads up the multiple award-winning IC team and accepted my invitation to lift the lid on how she's successfully built her team from two to seven people. In this episode we discu...
Nov 09, 2023•28 min•Season 5Ep. 7
Are you using artificial intelligence (AI) in your work as an internal communicator? What do IC pros need to be mindful of when it comes to AI? Whose responsibility is it to think through implications of using the latest tools? This episode addresses all of these topics, as we delve into the world of artificial intelligence. I've examined a white paper from the Institute of Internal Communication and shared my thoughts on this topic. I know this will not be the only time I talk about AI via the ...
Nov 03, 2023•40 min•Season 5Ep. 6
What does it mean to work in internal communication? How can you make your first IC role a success? If you're looking to recruit an internal communicator, what do you need to be aware of? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast . This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase y...
Oct 27, 2023•28 min•Season 5Ep. 5
How often do you audit your internal communication? How can you unlock budget to conduct an audit? What do you need to consider before auditing? If you're grappling with this topic in your organisation, help is at hand. Thank you to everyone who asked me to record an episode to help you make sense of auditing internal communication. Spoiler: it's not as scary as it seems. I've revealed my definition and guided you through the process we use here at All Things IC Limited . We've conducted 20 IC a...
Oct 19, 2023•36 min•Season 5Ep. 4
World Menopause Day is marked on 18 October. To coincide with this year's annual awareness day, I'm publishing this Candid Comms episode featuring Sue Palfrey, Head of Internal Communication, Community and Engagement at Viridor. During our candid conversation Sue and I discuss: How to support colleagues experiencing perimenopause or menopause Jargon busting the terminology What role should IC play? What's the impact on colleagues? Our personal experiences What data shows us. You can find show no...
Oct 13, 2023•28 min•Season 5Ep. 3
Asif Choudry, Sales & Marketing Director at resource, joins me for this episode of Candid Comms. In our candid conversation we discuss: The CommsHERO community How social media can build your personal brand How to show up authentically online Why community matters and much more. Find Asif via LinkedIn and check out the CommsHERO community online. You can find show notes via www.allthingsic.com/podcast . Online Masterclass: How to review and plan your internal communication is available now. ...
Oct 07, 2023•28 min•Season 5Ep. 2
Candid Comms is back! Welcome to season five. This episode examines: Why there's been a gap since the last episode An insight into my internal communication book How to plan and review internal communication. You can find show notes via www.allthingsic.com/podcast . Online Masterclass: How to review and plan your internal communication is available now. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase yo...
Sep 30, 2023•26 min•Season 5Ep. 1
Rising food, fuel and utility bills mean the cost of living is impacting everyone. What is your organisation doing to support your colleagues? In this season four finale episode, I've looked at the cost of living and what organisations are doing. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, ...
Nov 16, 2022•24 min•Season 4Ep. 10
Today's podcast episode comes with a trigger warning as I've addressed the sensitive topic of communicating an employee's death. Towards the end of the episode I discuss suicide and will be pointing you towards resources and guidance. Come back to this episode if you're not feeling in a safe enough space to listen to it today. But please know it's here should you find yourself in the situation where you need to communicate the death of an employee. You can find full show notes and transcription ...
Nov 08, 2022•27 min•Season 4Ep. 9
Why does measurement matter for internal communicators? How can you measure internal communication? What does good look like for IC professionals? Why do IC pros think measurement is difficult? What do our professional bodies say? I've put measurement under the microscope in this week's episode of the Candid Comms podcast. I've tackled all these topics and more in the latest episode of the Candid Comms podcast. You can find full show notes and transcription for this episode via www.allthingsic.c...
Nov 03, 2022•22 min•Season 4Ep. 8
Do you invite comms consultancies to support your in-house internal communication? What's the best way to work with an agency or consultancy? Do you know how to choose the right one for you? What do you need to think through before getting in touch? Today's episode of the Candid Comms podcast features Rachel in conversation with fellow All Things IC Comms Consultant Caroline Cubbon-King. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . This episod...
Oct 26, 2022•29 min•Season 4Ep. 7
Are you responsible for creating All Employee Meetings? Whether you know them as All Staff events, Town Halls, All Hands, or something else, this episode will help you think yours through. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. As ever, you'll leave with one t...
Oct 20, 2022•22 min•Season 4Ep. 6
What does it mean to create an effective intranet? What should it look like? What's the process of designing and delivering an intranet? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . As ever, you'll leave with one thing to know, one thing to do and one thing to think...
Oct 13, 2022•21 min•Season 4Ep. 5
What is the best way to help leaders communicate? What do internal communicators need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . As ever, you'll leave with one thing to know, one thing to do and one thing to think about. Do let me know what you t...
Oct 06, 2022•26 min•Season 4Ep. 4
What does it mean to be an ethical internal communicator? What resources exist to support Internal Comms professionals in making ethical decisions? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . As ever, you'll leave with one thing to know, one thing to do and one thi...
Sep 29, 2022•33 min•Season 4Ep. 3
What does it mean to communicate in professional services? From an internal communication perspective, what do you need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast . As ever, you'll leave with one thing to know, one thing to do and one thing to thin...
Sep 23, 2022•26 min•Season 4Ep. 2
What is internal communication? If you are brand new to the world of corporate communication, have years of PR experience but are curious about internal communication, or are working in the field and want to know more, this episode will help you. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. This is the first episode of season four and covers: What internal commu...
Sep 19, 2022•29 min•Season 4Ep. 1
What do internal communicators need to think about when communicating in a manufacturing environment? Alexandra Bîrlădianu is Head of Corporate Communication at Guardian Industries. She joins me from Luxembourg to talk about the challenges and opportunities of working in a glass and automotive focused organisation. This is the final episode of season three and covers: Communicating change in a manufacturing environment. Why the role of the supervisor is so critical. How to reach shop floor/front...
Feb 05, 2022•47 min•Season 3Ep. 10
What is The Great Resignation? What do internal communicators need to know about what's happening? How can we acknowledge and address The Great Resignation inside organisations? In this episode of the Candid Comms podcast I cover: What The Great Resignation is Why purpose matters How can you retain employees? Renegotiated terms and conditions Microsoft's recent work trends study An employee engagement model Why sentiment matters Knowledge management. As ever, you'll leave with one thing to know,...
Jan 29, 2022•27 min•Season 3Ep. 9
Why is accessibility important for internal communicators? What does it mean to have accessible internal communication channels? What do we need to be mindful of? In this episode of the Candid Comms podcast I cover: What advice exists to help internal communicators learn about accessibility? What do internal communicators need to think about when planning channels? How to take practical action The importance of knowing the accessibility needs of your employees. As ever, you'll leave with one thi...
Jan 22, 2022•24 min•Season 3Ep. 8
Are you recruiting an internal communication professional? Do you know how to describe the type of person you’re looking for? Is this the first time you’ve tried to hire an IC pro? Have you researched the job title accurately? This week’s episode of the Candid Comms podcast is for you if you’re searching for a job, adding to your team or recruiting a Comms pro. I cover: How to recruit an internal communicator What skills to look for How to describe IC roles What I use to help Comms teams recruit...
Jan 15, 2022•31 min•Season 3Ep. 7
How often do you talk about culture in your organisation? It's a phrase you'll probably hear a lot in your Comms career. You've probably spoken about culture with your leaders, colleagues and team. I cover: What organisational culture means Definitions I use How to define culture What you need to know about culture How to use models Practical things to try out. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful l...
Jan 08, 2022•31 min•Season 3Ep. 6
What is your internal communication (IC) channel strategy like? If you need to review yours, or want to create one for the first time, this episode will help you. I cover: What a channel strategy is The role of internal communication channels The three things you need to know How to make informed decisions What you need to be mindful of when planning your content How to review your internal communication channels Why you need to focus on accessibility. Do let me know what you think of this episo...
Dec 30, 2021•28 min•Season 3Ep. 5
How is your 2022 planning going? Need some help? If so, this episode of the Candid Comms podcast is for you. I cover: Why you need to review 2021 How to get organised for the year ahead The importance of analysing your work. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthingsic.com/podca...
Dec 18, 2021•21 min•Season 3Ep. 4
