What do new companies need to know about internal communication? When is the right time to make your first Comms hire? This episode of the Candid Comms podcast is for you if you're interested in joining a start-up, are thinking about hiring your first Comms pro or want to know more about the world of internal communication. You'll leave with one thing to know, one thing to do, and one thing to think about. Do let me know what you think of this episode and don't forget to rate, review and follow,...
Dec 11, 2021•23 min•Season 3Ep. 3
How do you measure your internal communication? Do you create a regular measurement report? If so, what's in it? If you've never created a measurement report, what would you put in one? This is the topic up for discussion in this Candid Comms podcast episode. This episode covers: Why measure your IC What and how should you measure What format should a measurement report be in What does good look like What actions can you take today to measure your internal communication? and much more. You'll le...
Dec 04, 2021•26 min•Season 3Ep. 2
How can you set standards for your internal communication? How do you know what good looks like for your organisation? What should you be focusing on? Welcome to season three of the Candid Comms podcast with Rachel Miller. We're going to be tackling all these questions and more through this episode. You'll leave with one thing to know, one thing to do, and one thing to think about. During this episode I cover: What it means to have brilliant basics in place Why you need to map your channels A fr...
Nov 28, 2021•26 min•Season 3Ep. 1
What are the benefits of having a mentor? When is the right time to volunteer to be a mentor yourself? Today's episode of the Candid Comms podcast is the season two finale and features Melisa Kakas, Internal Communications Manager at British Business Bank. I have the pleasure of mentoring Melisa through the Institute of Internal Communication's (IoIC) mentoring scheme. During our conversation we discuss: What are the benefits of being mentored? When is the right time to put yourself forward to m...
Aug 07, 2021•34 min•Season 2Ep. 10
Do you know how to create an effective IC team? This week's episode of the Candid Comms podcast includes: The questions IC pros ask each other The purpose of internal communication How to structure an internal communication team Questions we need to ask ourselves when creating an IC team How to test the maturity of your organisation's internal communication. and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit t...
Jul 31, 2021•26 min•Season 2Ep. 9
What are your relationships like with your leaders and stakeholders in your organisation? Do you feel able to say no to them? This week's episode of the Candid Comms podcast includes: Why you need to say no How to talk confidently and explain your decision making How to gather your evidence The hardest words to say in internal communication and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: ...
Jul 24, 2021•36 min•Season 2Ep. 8
Do you repurpose your internal communication? How do you make your IC channels work collectively well together? These are some of the topics I've examined in this week's episode of the Candid Comms podcast. This episode includes: What does repurposing mean? What type of content can be repurposed? What mindset is useful when creating content? What are the benefits of repurposing Mistakes and pitfalls to avoid and much more. Do let me know what you think of this episode and don't forget to rate, r...
Jul 17, 2021•24 min•Season 2Ep. 7
Do you have Comms Champions inside your organisation? In this episode I focus on: Why Comms Champions can be useful How to define the purpose of your champions How to turn information into action How to recruit Comms Champions Who should be a champion? The different types of champions you could have and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's Water Co...
Jul 10, 2021•21 min•Season 2Ep. 6
This week's episode features Laura Colantuono, Internal Communications & Employer Branding Manager, International, at The Kraft Heinz Company. We discuss: Laura's career path, including working in luxury What it's like to work internationally The importance of translation and local considerations What effective communication looks like in a FMCG (Fast Moving Consumer Goods) environment Environmental and Social Governance (ESG) considerations What it's like to join a company during a pandemic...
Jul 03, 2021•24 min•Season 2Ep. 5
This week's episode features Keith Riley, Communications Executive at law firm DWF, and I talking about all things diversity and inclusion related. As we recorded this episode we both built the new Everyone Is Awesome LEGO kit, which celebrates positivity and kindness in families, communities and the world. This episode covers: Working with LGBTQ+ employees to amplify their views and voices What internal communicators need to be mindful of when thinking about diversity and inclusion Our love of ...
Jun 26, 2021•57 min•Season 2Ep. 4
A sense of belonging is something we all crave, whether in our personal lives or at work. Connecting with people that share our values and passions makes us feel part of something bigger than ourselves. In today's episode of the Candid Comms podcast, I've examined this topic and focused on what we need to know, do and think about. This episode covers: What is a sense of belonging? Why does this matter for organisations? An exercise to help you determine and refine your definition The impact of c...
Jun 19, 2021•28 min•Season 2Ep. 3
Are you looking for a job as an internal communicator? Perhaps you're looking to move into the profession, or would like to find a new role. This episode will help you think it through. It covers: How to apply for internal communication roles How to prepare for an interview Ways to learn about organisations The best ways to sell yourself Questions to consider asking in interviews. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can b...
Jun 12, 2021•29 min•Season 2Ep. 2
Welcome to the first episode of season two. This week's episode focuses on working strategically in internal communication. This episode covers: Jargon busting - what does it mean to be strategic? How can internal communicators work strategically? What does good look like? How to know if you're working in a strategic way Skills map from the Institute of Internal Communication Thoughts on being a trusted adviser Job titles. Do let me know what you think of this episode and don't forget to rate, r...
Jun 05, 2021•27 min•Season 2Ep. 1
This is the final episode of season one and it goes behind the scenes of the Candid Comms podcast. I'm joined by my Producer, Debbie West of Seren Creative. This episode covers: A look back at season one How the podcast is produced Why I relaunched my podcast after a six year break The highs and lows of recording in lockdown How the podcast got its name Kit recommendations What to expect in season two. Do let me know what you think of this episode and don't forget to rate, review and follow, so ...
May 08, 2021•47 min•Season 1Ep. 16
What is it like to work as a Comms Director inside an organisation? When do you know if you're ready for your next career move? What's it like to work internationally? This 15th episode of the Candid Comms podcast features Frank Dias, Global Internal Communications Director at AXA XL. It is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. Our candid conversation covers: Frank's career path Why he thinks measurement is critical for IC team...
May 01, 2021•39 min•Season 1Ep. 15
What are your company's values? Do you have a consistent way of communicating them? Do they feel like words on the wall rather than lived behaviours? This 14th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: Why values are important Common mistakes I see companies making The mindset we need to have What other companies are doing Top tips and advice you can try today. Do let me know what y...
Apr 24, 2021•28 min•Season 1Ep. 14
Are you responsible for communicating working patterns inside your organisation? Do you need to make any changes to your internal communication channels due to home workers? Are your stakeholders asking you for Comms advice and guidance relating to hybrid working? If so, I’ve got you covered. This 13th episode of the Candid Comms podcast is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: What hybrid working is What different w...
Apr 17, 2021•24 min•Season 1Ep. 13
Are you starting out in the world of internal communication? In this 12th episode of the Candid Comms podcast, I've shared what you need to know when you're entering the profession. If you're mentoring or managing new internal communicators, it will help you too. This episode is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: The Institute of Internal Communication's #IChoseIC campaign Mentoring programmes Professional members...
Apr 10, 2021•24 min•Season 1Ep. 12
Have you been asked to prove the value of internal communication? Do you know how to do that? In this 11th episode of the Candid Comms podcast, I've analysed how to prove the value of internal communication. I examine a quote I heard recently: "Leaders know the importance, but not the value of internal comms" and break it down. I've also shared my experiences of organisations without a dedicated Comms team in place. This episode is packed with practical ideas and inspirational advice, to help in...
Apr 04, 2021•23 min•Season 1Ep. 11
Amrit Nijjar is Inclusion & Belonging Manager at Tarmac. In this tenth episode of the Candid Comms podcast, she talks candidly with Rachel Miller. This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. It covers: What is belonging and inclusion? Why Amrit moved into this work from IC The importance of communities inside organisations The role of leaders when thinking about belonging and inclusion How internal communicat...
Mar 28, 2021•38 min•Season 1Ep. 10
Communicating change is something most internal communicators will encounter in their career. Do you know where to start? In this week's episode I've revealed what you need to know, do and think about if you're responsible for communicating change. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. Whether you're thinking about communicating change for the first time, or have been doing so for years, there's something for everyone in this episode...
Mar 21, 2021•30 min•Season 1Ep. 9
What do you need to know about channels when starting out in the world of internal communication? In this episode I've revealed what you need to know, do and think about if you've just begun your IC career, or want to advise new Comms pros. I've focused on channels and will be publishing future episodes on starting out in IC, to build on this episode. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: How to plan your ...
Mar 14, 2021•25 min•Season 1Ep. 8
How would you rate your line managers' communication in your organisation? In this episode I've revealed what you need to know, do and think about if you want to improve the way line managers communicate. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: Perception of line managers When does good IC happen? How to improve the way line managers communicate A Comms model to help you How to help leaders communicate What ...
Mar 07, 2021•31 min•Season 1Ep. 7
Do you know how to measure internal communication? In this episode I've revealed what you need to know, do and think about if you want to measure your internal comms. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: The mindset of measurement Looking at the language of measurement Examples of measurement in action My golden rule of measurement Four ways to measure your internal communication Why you need to set your ...
Feb 28, 2021•23 min•Season 1Ep. 6
Matt Batten is Director of Communications and Engagement at Diocese of Llandaff, which is part of the Church in Wales. In this fifth episode of the Candid Comms podcast, he talks candidly with Rachel Miller. This conversation is packed with practical ideas and inspirational advice, to help internal communicators thrive in their role. The episode includes: How to create a digital strategy The impact COVID-19 had on Matt's Comms plans Working successfully with leaders - including a Bishop How to b...
Feb 21, 2021•36 min•Season 1Ep. 5
Welcome to the fourth episode of the Candid Comms podcast with Rachel Miller. I've revealed what you need to know, do and think about if you want to work successfully with your HR/People colleagues. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: Purpose of internal communication How to increase clarity between Comms and HR An exercise to help you make decisions Who owns what? The importance of definitions, includin...
Feb 15, 2021•22 min•Season 1Ep. 4
Welcome to the third episode of the Candid Comms podcast with Rachel Miller. I've revealed what you need to know, do and think about if you want to work successfully with leaders. Expect practical ideas and inspirational advice to help internal communicators thrive in their role. This week's episode covers: Busting the leadership jargon. Working relationships with leaders and how you show up. How do your leaders describe internal communication? The role of leaders to role model behaviour. How to...
Feb 08, 2021•17 min•Season 1Ep. 3
Welcome to the second episode of the Candid Comms podcast with Rachel Miller. I've revealed what you need to know, do and think about if you want to transform your internal communication. In this week's episode you'll discover: Why you need to define transformation. The analogy I use when creating a transformation process. Why you need to focus on qualitative insights, so you can make informed decisions. Practical ideas and inspirational advice to help you transform your internal comms. How to t...
Feb 01, 2021•19 min•Season 1Ep. 2
Welcome to episode one of the Candid Comms podcast, which connects internal communication professionals to the latest advice and guidance to help you thrive in your role. Your host is international Comms consultant, trainer and mentor Rachel Miller of All Things IC.
Jan 26, 2021•7 min•Season 1Ep. 1
