Lee outlines the 3 factors that can lead to the success of any change team within an organisation. He strongly suggests you apply the PIE ; Performance, Image and Exposure. If resistance is something you face, these three factors can positively affect the efficiency of your team. KEY TAKEAWAYS This is the main body of what you do, done excellently. It is the fundamental of career success and effectiveness, be good at what you do. Do people think of you positively and accept you as a change maker...
Apr 24, 2022•16 min•Ep. 180
Lee chats internationally! This episodes guest is Nicholas Faribeau, originally from France but currently resident in Canada, who helps people discover their voice by matching their mindset so the two are in sync, clear and understandable. Often peoples voice, the way they present themselves, is confused because we don’t understand how we say things rather than what we say. Nicholas aims to put this right to improve engagement and communication. KEY TAKEAWAYS How you speak as opposed to the word...
Apr 17, 2022•39 min•Ep. 179
There is so much conflicting or contradictory advice on this subject. Lee brainstorms to get to the bottom of this primary dilemma. KEY TAKEAWAYS If you consider marketing, people recommend that you start small and target your messaging to a niche target, but you need to start big with your target vision. When starting with the end goal in mind the start may seem big, but can be broken down into smaller challenges, but most problems seem huge at the beginning. If you're leading change, think abo...
Apr 10, 2022•20 min•Ep. 178
Today Lee has the immense pleasure of interviewing much lauded author of ‘The Balance of Excellence’ Carl Klemm. The former head of Toyota plants shares his story and wisdom on manufacturing management culture, success and failure, leadership, coaching, writing, team structure, training good habits and learning. KEY TAKEAWAYS Carl started off as a young apprentice with Vauxhall Motors and continued with them for 23 years ending up as a general manager in charge of plant quality. He then took up ...
Apr 03, 2022•52 min•Ep. 177
Language can have positive or negative connotations depending on context and our own personal feelings and experiences, culture and society. Lee has four examples of words that have negative definitions in the world of change and leadership ; failure, problems, conflict and challenge. KEY TAKEAWAYS If we are all heading in the same direction and we have the same destination these four words do not have to be negative. It is a safer and better environment if we have more of them, a more open, com...
Mar 27, 2022•17 min•Ep. 176
If you want to form new positive habits you have to have the intensity, or strength of reason, and frequency to retrain your neural pathways to adopt them. Lee’s consultancy ‘Get Knowledge’ uses this method to encourage people to create a strong collective reason through a jointly owned vision and this is the intensity component of habit forming. Identified positive behaviours are then coached consistently, with frequency, to become habitual. KEY TAKEAWAYS Lee has developed his own positive habi...
Mar 21, 2022•15 min•Ep. 175
Lee has developed an acronym, TEACH, which can keep you informed on how to achieve consistent improvement by changing your mindset. Remember the five essential ingredients that can keep your development going. KEY TAKEAWAYS First of all we have to be open to change and be willing to apply the lessons we’ve learnt. Mindset is the most important lesson of all. TEACH stands for Teamwork, Engagement, Accountability, Communication and Humble leadership. If you start with these five areas and look to ...
Mar 14, 2022•18 min•Ep. 174
Lee talks to you about customer experience, (different from customer service), and how you should be thinking about the interactions you have with your clients and everybody within the organisation. KEY TAKEAWAYS When we analyse a touch point with a customer you should be considering what they see, think, feel, and hear in detail. In this way, you can step away from the process and step into the customer's shoes. This method works for employee experience as well. Be aware of how perceptions can ...
Mar 07, 2022•16 min•Ep. 173
The second funniest lean guy Lee chats with the funniest lean guy Jake Harrell. Jake has been in various leadership roles in manufacturing and distribution and utilises his seductive personality to move people onto the same page as himself and gain business results through cooperation. Even though barely clothed, Jake still discloses all his secrets on problem solving and motivation. Oh, and dating adventures. KEY TAKEAWAYS Jake started in hospitality, as the ‘hi, how are you?’ guy. This is how ...
Feb 28, 2022•44 min•Ep. 172
We all measure stuff. Why? The sole purpose of measuring something should be to learn something, but often its done to prove our worth. Data gathering and counting is time consuming, so what are the best circumstances in which to start measuring? KEY TAKEAWAYS We should only measure to learn and understand what things are getting in the way of what we are trying to achieve. What are the measures that allow you to understand that you are achieving your standards. Anything else is superfluous. Are...
Feb 21, 2022•16 min•Ep. 171
Lee interviews Becca Francis, who at the age of 34 was diagnosed with ADHD and she’s here to dispel the myths and stereotypes of ‘single parent mums’, ‘naughty boys’ and how she’s been able to turn it into her superpower! KEY TAKEAWAYS The importance of looking after your customer facing frontline staff cannot be ignored. If you have higher workforce engagement, it can really deliver customer satisfaction. If there’s a gap between changing how business leadership works versus how markets move ca...
Feb 14, 2022•31 min•Ep. 170
Lee interviews James Lott, MD and founder of Working Knowledge, a business and education consultancy. Working Knowledge concentrates on improving employment opportunities, guiding people towards the right job for them. Creator of the Digital Market Apprenticeship designed to provide employees with the business skills to shine in their position. He also works with Further Education Colleges, helping them launch young peoples careers with practical guidance and by improving links between the colle...
Feb 07, 2022•37 min•Ep. 169
In todays podcast Lee chats to Gary Nightingale, founder of Gary Nightingale Creative, who make illustrations and animated instructional videos mostly for the business and leadership coaching and mentorship industry and increasingly therapy, crisis and counselling services. Gary talks about his working history and how he ended up where he is helping others effectively visually express their message. KEY TAKEAWAYS Illustration and animation often provides a communication need that cannot be easil...
Jan 31, 2022•39 min•Ep. 168
Lee continues the conversation about communication with a thought-provoking episode that asks the crucial question: what is the difference between team work, and a team that works? And how can we play a greater role in maximising productivity as a leader? KEY TAKEAWAYS A team's work is measured through metrics, but these can only be truly achieved through effective teamwork. We must seek to create environments that encourage teams to pull together to work collaboratively towards achieving the vi...
Jan 24, 2022•18 min•Ep. 167
With the advent of the new year, Lee reflects upon the learnings and the insights from 2021, with a specific focus upon the improvements we can make for 2022, and how better communication can provide the bedrock for positive change. KEY TAKEAWAYS Making improvements and becoming more effective in what we do, all comes down to teamwork, and unless we are communicating well with our teams, we can't hope to see those improvements being made. Conflict is not always a bad thing. Conflict can be seen ...
Jan 17, 2022•18 min•Ep. 166
Kevin Robinson is man who knows all about teamwork, having served for almost three decades in operations within Toyota Motor manufacturing UK ltd. Kevin joins Lee this week to talk about his business journey, how development strengthens teams, and the importance of true leadership. KEY TAKEAWAYS Development is the key to not just strengthening people, but teams. If individuals become stronger, then they strengthen the teams of which they are a part. Planning for the future is not just about stri...
Jan 10, 2022•34 min•Ep. 165
Lee meets Lee Chambers, a psychologist and founder of Essentialise, which aims to fuse the scientific performance aspects from sports coaching, the bounty of benefits from the world of neuroscience, with the wisdom of ancient philosophers, in order to unlock the potential that is inside everyone. Lee talks about the ways in which his work has helped others, how you can essentialise your own life, and the beauty and value in being unique. KEY TAKEAWAYS By helping others to realise their potential...
Jan 03, 2022•42 min•Ep. 164
Lee talks to Nigel Peters, the Ingredients Opertions Director for Ornua, an agri-food commercial co-operative which markets and sells dairy products on behalf of its members, Ireland’s dairy processors and in turn the Irish dairy farmer. Nigel talks about his life in food manufacturing, how a food hamper change the course of his life, and why balancing work and life is more important than we may believe. KEY TAKEAWAYS Sometimes life takes you on journeys you're not quite expecting. Opportunities...
Dec 20, 2021•37 min•Ep. 163
Mark Cameron has always been curious, and this has led to his constant questioning about not just the world around him, but also internally about himself. Mark joins Lee today to talk about why being inquisitive about the world is important, as well as the role of health in his journey, and how to strike a better balance in life. KEY TAKEAWAYS It's important to ask questions about the world around us. This is how we learn and grow and taken on new perspectives. But it's also crucial to ask quest...
Dec 13, 2021•40 min•Ep. 162
Matt Edmundson is a master of all things eCommerce, and dedicated to helping business owners to find the straight-forward strategy to build their online business, and discover the tools to be successful. Matt talks about his journey in business so far, the power of teams, and his own definition of what success really means. KEY TAKEAWAYS Many of the bigger opportunities in life come quite by accident. We have to recognise them when they arrive and take full advantage. Teams are the building bloc...
Dec 06, 2021•42 min•Ep. 161
This week's Real Story comes from Stuart Boocock, the man who's guided many a young soul into the world of sport and fitness through coaching and junior football, and who's here to discuss why sport can be the key to instilling discipline while also providing a sense of fun, camaraderie and motivation. KEY TAKEAWAYS If children are interested in playing football, it's always best to get them started on that road as early as possible, Developing skills and talents can be begun before the age of t...
Nov 29, 2021•42 min•Ep. 160
This week, the real story comes from Dave Scholes, the founder of Mindsight, and a man who has navigated a journey of grief, loss, and most importantly connection, in order to connect people and encourage healing conversations. Dave talks to Lee about the power you can find in connecting with others, and how his personal journey has made him into the person he is today. KEY TAKEAWAYS When we overcome challenge, we learn more about ourselves, but we also fortify our resilience and increase our so...
Nov 22, 2021•56 min•Ep. 159
Hailed as the first full-time female firefighter in the UK, Britain, Jo joined Norfolk Fire and Rescue Service in 1982 at just 17. With the world watching, she was determined never to be the weakest link. Using determination and inner strength to overcome prejudice, she proved that women could make great firefighters. Jo joins Lee this week to talk about her groundbreaking, empowering story, and what we can all learn about breaking barriers in order to achieve more and change the world for the b...
Nov 15, 2021•53 min•Ep. 158
Paul Dunlop is a lean consultant, dedicated to continuous improvement, whose career has taken him through many sectors and endowed him with a wealth of business experience. Paul talks to Lee today about the ways he has persistently looked for opportunities for growth, how to get the best out of people, and his personal definition of what lean really means. KEY TAKEAWAYS Learnings sometimes come through failure, but the lessons gained through doing so can end up being more valuable in the long ru...
Nov 08, 2021•37 min•Ep. 157
Andy Henderson is the founder of Forward Thinking Ltd, and Your Affordable Board, helping business leaders to guide their teams to success. Andy joins Lee to talk about the importance of serving people and making a difference, what it takes to be a successful leader of people, and how by engaging with our workers we can create positive business impact. KEY TAKEAWAYS Being a boss is about more than just telling people what to do. We cannot hope to win the respect of people if we treat them as mer...
Nov 01, 2021•46 min•Ep. 156
This week, the real value comes from the story of Lili Boyanova, about her incredible journey, in which she has found herself reinventing what life looks like, and finding time to add true value to the world at every opportunity. KEY TAKEAWAYS The story we build in life can take us on some unexpected diversions. When challenges arise, we overcome and begin a whole new direction. Life changes dramatically when we become parents. Finding the balance between personal and business life is suddenly v...
Oct 24, 2021•43 min•Ep. 155
This week, Lee talks to life coach, Gloria Milner, whose fascinating life began in advertising, where she built a reputation through her wisdom, acumen and ability to sell media spots on television. Since then, Gloria's journey has been a diverse one, and in this episode, she talks to Lee about the path that brought her to her true calling as a life coach. KEY TAKEAWAYS Gloria generation was one that had very different societal expectations of what women should be. Her determination to do better...
Oct 17, 2021•38 min•Ep. 154
This week, Lee talks to Herb Morrick, whose fascinating true life story has taken him from South Africa to South Wales, and which has seen him experience much that the twentieth century has had to offer. Herb talks about the power of choice, why culture and values shoud be at the forefront of every business, and how best to create trust. KEY TAKEAWAYS Building relationships and delivering on what we promise allows us to create trust and enrich life and business at every turn. When we put our cor...
Oct 10, 2021•39 min•Ep. 153
This week, Lee talks to business coach, Harry Armistead, about the ways in which he coaches others to achieve the mind-set that allows them to succeed in business, and how to dismantle the limiting beliefs that may be holding us back. KEY TAKEAWAYS If you don't start with adjusting the mindset, then nothing else matters. Mindset is the foundational key to success upon which all other factors are based. We cannot help who we are on the inside, and nor should we try to alter who we are in order to...
Oct 03, 2021•39 min•Ep. 152
In the fifth part of his new mini-series, focussing upon real people with real stories that give real value, Lee talks to Sally Chapman of Shine Coaching, about the journey she's taken through life so far, and how she helps people to rediscover the sparkle they thought may have been lost, and help them to shine at whatever they do. KEY TAKEAWAYS We all face challenges in life, and barriers and obstacles that bring us down. What matters is how we deal with them, and the direction we choose afterw...
Sep 26, 2021•56 min•Ep. 151
