In the fourth part of his new mini-series, focussing upon real people with real stories that give real value, Lee talks to author and creator, Karyn Ross, about not just her incredible story, but also why kindness should lie behind every motivation in life. KEY TAKEAWAYS We are never too old to begin a new venture and try to put a little more positivity into the world. There is always room for more. Kindness leaves a huge imprint upon the world and the people we meet. Kindness is remembered, and...
Sep 19, 2021•36 min•Ep. 150
In the third part of his new mini-series, focussing upon real people with real stories that give real value, Lee talks to Matthew Davies, about his passions in life, and the fascinating overlaps that occur between the world of business and sports KEY TAKEAWAYS Sports and the discipline involved in mastering that sport, can aid in making us better leaders and better managers of people. Organisations have often seen coaching as a remedial thing, when in fact it should be seen as an ongoing process...
Sep 12, 2021•36 min•Ep. 149
In the second part of his new mini-series, focussing upon real people with real stories that give real value, Lee talks to Scott Rolph, a firm believer in the power of people, about why they belong at the heart of everything in life. KEY TAKEAWAYS The most powerful achievements in life, those that make true positive impact, are the ones built upon the collaborative efforts of teams. In order to build successful teams, we need to trust in the abilities and capabilities of others. If we empower, t...
Sep 05, 2021•31 min•Ep. 148
This week sees the launch of an all-new mini-series, 'Real People, Real Stories, Real Value', in which Lee talks to incredible real people about their amazing life journeys. Lee's first guest is Lewis Barton, who's tale of resilience and will power is a true inspiration to everyone. KEY TAKEAWAYS We often face the toughest challenges in life on our own. Although we may have the support and love of others, the internal struggles are ones we must face alone. When we face the truth of a situation, ...
Aug 29, 2021•50 min•Ep. 147
In this week's show, Lee tells you all about why management needs to be more than just visual aids, but a more deep-rooted set of standards that we all hold to. KEY TAKEAWAYS Visual management could be seen as the visible things needed in order to control a process or people. Management in the open is more than a whiteboard bearing targets and indicators. If we want to make failure visible, then we need standards. Sensory management allows us to create a safer environment for people as it allows...
Aug 22, 2021•10 min•Ep. 146
Failure doesn't always have to be cast as a negative thing. In fact, there are many instances when failure can be seen as a positive. In this week's show, Lee tells you why it might be time to re-frame those negative setbacks, and look at them with a more constructive eye, beginning with leading by example. KEY TAKEAWAYS Social media is awash with purely perfect perspectives - displaying only the things that make us appear to be faultless, but this isn't authentic. There is a safety to be found ...
Aug 15, 2021•16 min•Ep. 145
This week, Lee discusses the ways in which we can use the art of comedy to overcome resistance to change, and how by thinking differently, we can make sure that we act differently, finding new solutions to problems that we may not have considered before. KEY TAKEAWAYS If you want to achieve different results, then you must think differently. Those thoughts will create and drive new ways of implementing action. Refusal to comply with change is always a personal choice. Each person chooses whether...
Aug 08, 2021•24 min•Ep. 144
This week, Lee talks to Craig Dean, a LinkedIn expert and coach, about how we can better use LinkedIn to leverage connection, and in doing so, create clients and leads so as to fortify and grow our business. KEY TAKEAWAYS Many believe that a LinkedIn profile is some kind of resume for a job. If a profile is tailored this way, then it can be a barrier to gaining clients. It needs to be repurposed. Building a client base through LinkedIn is the art of building rapport, and starting conversations t...
Aug 01, 2021•40 min•Ep. 143
It's a spellbinding show this week, as Lee is joined by customer experience expert, magician and hypnotist, Ricky Locke, who talks about the importance of creating a better customer experience and how to make sure that each customer interaction is memorable and magical. KEY TAKEAWAYS Our business journeys are as changeable as our life journey. Never believe that you're stuck in one place. There's always another way forward. Believing in yourself and keeping an open mind are the essential tools y...
Jul 25, 2021•39 min•Ep. 142
This week, it's a masterclass in mindset as lee meets Nat and Kim from MasterMindSet, a "New Learning Foundation For Leadership: Different by Design Delivering C-Suite Executives the Skills, Strategies & Networks to Lead in the 2020s and Beyond". Nat and Kim talk about the things they've learned from helping others, the dangers of a blame culture, and how trust can energise your business relationships. KEY TAKEAWAYS Everyone makes mistakes in business and life. We must seek to establish a cu...
Jul 18, 2021•31 min•Ep. 141
This week, Lee talks to Katie Anderson, a leadership coach, independent consultant and author of "Learning To Lead: Leading To Learn". Katie discusses the concept of connection and how the writing of the book influenced her own viewpoints on this, as well as coaching and the foundational keystones upon which all good leaders must build their outlook. KEY TAKEAWAYS Connection with humans and the world around us is the foundational place upon which leaders and change agents must build. We build co...
Jul 11, 2021•33 min•Ep. 140
This week, join Lee for a highly personal reflection upon the third anniversary of one of life's more momentous events - one that shaped Lee's future forever after. KEY TAKEAWAYS By pretending to be something we're not, we only ever hold ourself up to unhappiness. We can't be truly fulfilled in life unless we're living on our own terms. The best friends in life are the ones who'll be there when you need them. But friendship is a two way street. You also need to be the friend they need in times o...
Jul 04, 2021•17 min•Ep. 139
This week, Lee talks to fellow podcaster, Martin Teasdale, the voice behind the Get Out Of Wrap podcast and one of the most experienced contact centre operators ever, about the background in life that gave him the skills to strike up an instant rapport, the power of "JFDI", and what really goes on behind that voice on the end of the line... KEY TAKEAWAYS The military lifestyle, of constantly being on the move and making new friends, while often seen as a negative, actually instilled in Martin th...
Jun 27, 2021•46 min•Ep. 138
What do you do when you retire at the age of just 28 years old? If you're anything like this week's guest, Norman Crowley, entrepreneur and environmental campaigner, you jump straight back into the world of business. Norman is a driven business genius, who sold his welding company for a six figure sum, and used it to not just reinvest in business, but also to help change the world for the better. In this week's fascinating show, Lee talks to Norman about what drives him, and how to be a force fo...
Jun 20, 2021•43 min•Ep. 137
This week, Lee talks to Paul Serafino, the founder of Accelerated Journey, helping people to amplify their impact and soar to the executive level. Paul discusses why change doesn't take year but only a decision, as well as the power of your network, and how to energise and positively impact your own business journey. KEY TAKEAWAYS Quality connections are worth far more than a myriad connections. By focussing on the ones that matter, we strengthen our network instead of diluting it. if we hope to...
Jun 13, 2021•43 min•Ep. 136
This week, Lee is in conversation with Kate Miles-Roberts and Bev Holden, the founders of Clear Thinking, about the ways in which we can think a little more clearly, to feel more at ease and in comfort, and by doing so create great things. KEY TAKEAWAYS Wisdom so often resides in a room with people in it. The purpose of Clear Thinking is to create a sense of ease and comfort, which in turn encourages the perspectives, input and wisdom of those in the room. Thinking is the most important starting...
Jun 06, 2021•43 min•Ep. 135
This week, Lee engages in a fireside chat with fellow business expert, and the man behind the ultra-successful 'Scale Up Your Business' podcast. Lee and Nick discuss their respective business journeys, the lessons they've learned along the way, change, business, and the things that are truly important in life. KEY TAKEAWAYS Sometimes the hardest moments in life are the ones that help us to realise what's important. This leads us to a sharper focus. You can't ever be truly successful unless you'r...
May 30, 2021•52 min•Ep. 134
In the final episode of the 'Not Just An International Author' series, Lee talks to globally renowned employee engagement consultant, speaker and author, Chester Elton! Chester joins the discussion to talk about how he and his co-author came to be dubbed as "The Apostles of Appreciation", and why striking the right balance between work and the home should be at the cornerstone of every decision we make. KEY TAKEAWAYS When interacting with others, no matter how slight, always try to do so with em...
May 23, 2021•41 min•Ep. 133
This week in the 'Not Just An International Author' series, Lee talks to Alain Hunkins, the author of 'Cracking The Leadership Code' about what leadership really means, how best to influence in order to achieve our goals, and the three key elements of a great leader. KEY TAKEAWAYS Leadership is the art of understanding people and achieving outcomes through using that understanding in order to influence others. There are patterns among the best leaders, who all use connection, communication and c...
May 16, 2021•36 min•Ep. 132
In this third instalment in the mini-series 'Not Just An International Author', Lee talks to author, speaker and LinkedIn expert, who joins Lee to talk about her array of skills, her business journey so far, and why it might well be time to rethink that LinkedIn profile of yours... KEY TAKEAWAYS LinkedIn profiles are often simply structured as online resumes, when in fact they should be crafted so as to give a far better picture of who you really are. People are attracted to a story. By creating...
May 09, 2021•36 min•Ep. 131
Lee continues his "Not Just An International Author" mini-series, by talking to Mark Graban, a management consultant, and the author of several works, including ‘Lean Hospitals’, and ‘Measures Of Success’. KEY TAKEAWAYS Mark has found great success by taking the lessons learned from various sectors, and translating them into others, such as healthcare. The older, more traditional models say that the higher up you go, the more infallible you become, or the more answers you have. This runs counter...
May 02, 2021•45 min•Ep. 130
In the first of this, a new mini-series for Business Problems Solved, Lee talks to Adam Lawrence, who is "Not Just An International Author", but also the managing partner of Process Improvement Partners. KEY TAKEAWAYS Sometimes the thoughts and feelings inside us need an outlet. The results can change lives for others if channelled correctly. We pour energy and resources into solving problems that sometimes don't stay solved. The way to sustain solutions is through the art of sustainability. Sus...
Apr 25, 2021•50 min•Ep. 129
In this final episode of the Confident Women Leaders series, Lee talks to Chief Executive and keynote speaker, Susie Palmer-Trew, who talks about the value in learning from mistakes, the importance of great teams, and why we should always be true to ourselves. KEY TAKEAWAYS We learn the best lessons and develop the most from making mistakes, recognising them as mistakes, and overcoming the challenges themselves. Our powers and skills are amplified and energised by surrounding ourselves with a gr...
Apr 18, 2021•40 min•Ep. 128
In this continuing series of conversations with confident women leaders, Lee talks to Sandra Thompson, founder of EI Evolution, and the first Goleman Emotional Intelligence Coach in the UK, who joins the show to talk about her career so far, the role of emotional intelligence in business and life, and the best ways in which to get what we want in life. KEY TAKEAWAYS Sometimes you need to leap before you look, or the chance to make a positive impactful change can pass you by. Emotional intelligen...
Apr 11, 2021•35 min•Ep. 127
In his continuing set of conversations with confident women leaders, Lee talks to Angie McQuillin, a confidence and career success coach, about the incredible content she provides, her journey in business, and how people can improve their own confidence. KEY TAKEAWAYS There's a misconception about people who work at an executive level. People assume that those in positions like this must be filled with confidence, and this may be the external picture isn’t always a true reflection of how someone...
Apr 04, 2021•45 min•Ep. 126
The Confident Women Leaders series continues with a conversation with Alison Tansey, the co-founder of Simply Brilliance, in which Alison discusses her path to business success, the values she adheres to, and where her passions lie in the business landscape. KEY TAKEAWAYS You don't always find your groove by working in a job. Sometimes you have to take a risk in order to find fulfilment. We identify the business needs of others by sometimes identifying the needs of ourselves. Looking at what's m...
Mar 28, 2021•35 min•Ep. 125
This week, Lee continues his series surrounding confident women leaders in business, by talking to Kate Birtles, customer services director for Biffa, about her amazing journey through life and business - taking in everything from dancer to director! KEY TAKEAWAYS Sometimes the best directions for our careers, are the ones that allow us to develop and broaden the skills we have, and to develop new ones. When trying to effect change, we must recognise that the individuals we work with have valuab...
Mar 22, 2021•34 min•Ep. 124
In the next part of his continuing insight into confident women leaders, Lee talks to Veronica Owusu, a transformational online course creation strategist and online deep-dive mindset coach, about her incredible journey through business so far. KEY TAKEAWAYS By harnessing the power or "gold dust" of other leaders, impactful change can be made as they take their own messages out into the world. At certain times in life, we are presented with defining moments that divert us towards different and r...
Mar 15, 2021•40 min•Ep. 123
In the first of a new mini-series focussing upon confident women leaders, Lee talks to Clare Muscutt, the CEO of Women In CX, as well as a global keynote speaker and podcast host, about the incredible work she's doing in order to empower and inspire women in business around the world. KEY TAKEAWAYS There is a level of conditioning that comes from working in a corporate environment, especially for women, who are made to attach their identities to the role they occupy. For those feeling fundamenta...
Mar 08, 2021•48 min•Ep. 122
In this week's show, Lee talks to self-professed "revenue strategy nerd" and sales legend, Liston Witherill, about the concept of ethical communication, and how to be a better and more intentional listener in order to create sales. KEY TAKEAWAYS The things that hold many businesses and their leaders back, are their inability to communicate clearly and directly, listening and asking great questions. Ethical communication is about understanding who we are talking to, and communicating clearly and ...
Mar 01, 2021•43 min•Ep. 121
