Building A Successful Software Business | Dharmesh Shah, Hubspot | BoS 2010
Sep 29, 2016•1 hr 5 min
Episode description
Dharmesh is obsessed by code and making customers happy. In this talk at Business of Software 2010, Dharmesh talks about why venture capital is neither necessary, nor evil, how value is created, why user experience is EVERYTHING and how Hubspot developed its key metric, the ‘CHI’ – Customer Happiness Index.