Smashing the loyalty myth
May 10, 2021•8 min•Ep. 257
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Episode description
Don’t be complacent with how you think and feel about your customers — it could ruin you.
Thanks to the internet, your loyal following could easily be gone tomorrow as they find cheaper alternatives online. Customer service expert Darrell Hardidge of SAGUITY says companies really need to innovate to capture and keep a client’s loyalty.
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