Are you the type of person who clings to stability while the world around you changes? Then you might be taking a huge risk for your business. Workplace expert Michelle Gibbings argues that calculated, strategic risk-taking is now essential for organisational resilience. Michelle explains why doing nothing can be the riskiest move of all and offers practical advice for business owners on building a culture that supports wise, deliberate experimentation - without tipping into recklessness. Busine...
Jun 12, 2025•9 min•Ep. 1305
A generation vital to the workplace, Millennials, or Gen Y’s, are now approaching their mid-40’s. As lovers of technology, they’re not fearful of AI, but rather engage with it to seek workplace improvement and explore how it can improve the world around us. Leadership expert, Dr Paige Williams, explains how to nurture and value this vital, next generation of leaders. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy i...
Jun 11, 2025•10 min•Ep. 1304
How emotionally intelligent are you and your workplace? Are you being held back by toxic or unproductive relationships? Emotional Intelligence Specialist Amy Jacobson says hers is a skill anyone can learn, and that it can transform businesses. Amy outlines five practical steps to build an emotionally intelligent workplace, from self-awareness and emotional accountability to empathy, communication and decisive action. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 ...
Jun 10, 2025•11 min•Ep. 1303
If you’re wondering how other businesses are handling their teams working-from-home, you might be surprised that most people are coming back to the office. But not everyone – a significant percentage are working a hybrid arrangement. Roxanne Calder, Managing Director of boutique recruiting firm, EST-10, says implementing a successful hybrid model requires understanding individual needs and aligning them with the business needs. Keeping employees happy with the flexible arrangements is important,...
Jun 09, 2025•7 min•Ep. 1302
As artificial intelligence adoption accelerates, a new divide is emerging between owners and employees embracing the technology, and those being left behind. Andrew Phillips, Vice President of Freshworks Australia, a company delivering AI software for customer and IT services, explains why it’s now time for small and medium business leaders to become AI-literate. He explains how some simple, accessible tools can improve productivity, reduce costs, and future-proof teams. From repetitive tasks to...
Jun 08, 2025•12 min•Ep. 1301
Who wouldn’t like to double their business? Well, according to Melissa Browne, Founder of Mel Browne Money, it might sound like a fantasy but it’s entirely possible if you focus on profit, not just sales. Melissa shares practical tactics to increase profitability, from improving customer retention and average spend to streamlining costs and finding quick wins that make a big impact. She explains why too many business owners overlook the data that really matters, and how small tweaks can lead to ...
Jun 05, 2025•9 min•Ep. 1300
Most of us at some stage will suffer from imposter syndrome – that feeling of fraud -like inadequacy, despite having a reputation for success. According to behavioural expert Charlotte Blair, recognising and naming imposter syndrome is the first step to managing it. Charlotte is a partner at The Strengths Partners, a company dedicated to strength-based development of individuals, teams and organisations. She is also author of ‘Career Unstuck: How to play to your strengths to find freedom and pur...
Jun 05, 2025•10 min•Ep. 1299
Brands are increasingly being copied by "dupes", and while consumers may enjoy cheaper alternatives, the impact on business owners can be devastating. But the Director of Strategy and Creative Lead at Kommunal, Rod Curtis, says businesses can stay ahead by doubling down on quality, innovation and authenticity to protect their brand and thrive in a competitive market. He also explains how smart marketing, strong customer relationships, and memorable experiences can help genuine brands stand out a...
Jun 03, 2025•11 min•Ep. 1298
It’s natural to be apprehensive – even fearful – of the uncertainty that envelopes us when we face challenges. But, if we push through a particular challenge and get through the other side, we’re the better for it. Emotional fitness expert Joe Pane has identified three universal fears that hold us back from living the life we want or having the business we desire: the fear of not being enough, the fear of not belonging, and the fear of not being loved. To find direction, he says, it's important ...
Jun 02, 2025•8 min•Ep. 1297
The rise of artificial intelligence promises great new advantages for SMEs, but AI also brings major security risks. The Managing Director of Cyber Matters, Saaim Khan, says confidentiality and integrity are critical concerns when using AI tools. He says businesses need to be cautious about sharing sensitive information and he outlines practical steps to protect businesses including setting clear policies and guidelines for acceptable AI within firms. Business Essentials Daily is produced by: So...
Jun 01, 2025•9 min•Ep. 1296
How many of your employees are using AI without your knowledge? As generative AI tools like ChatGPT start to become ubiquitous in the workplace, many employees are quietly using them to boost productivity, secure promotions, and even enjoy their work more. Andrew Phillips is Vice President of Freshworks, a company delivering AI powered software for customer and IT services, and he explains why ignoring AI is no longer a viable business strategy, and how SMEs must quickly adapt or risk falling be...
May 29, 2025•8 min•Ep. 1295
Great coaches – like great leaders – are able to support teams and individuals, allowing them to perform at their best. Professor Martin Bean, is CEO of The Bean Centre, and co-author of ‘Toolkit for Turbulence: The mindset and methods that leaders need to turn adversity to advantage’. He discusses how meaningful, one-on-one conversations, focused on achievements, development, enjoyment, and partnerships, all help enhance team performance and engagement. Business Essentials Daily is produced by:...
May 28, 2025•12 min•Ep. 1294
Would you like your workers to come back to the office? Many businesses are still grappling with how to bring employees back to the workplace, and whether they should be worried at all. Marnie Brokenshire, Founder of Uncapped Potential, outlines some practical strategies to make the workplace irresistible. She explains how patience, strong leadership skills, and creating a sense of belonging can inspire engagement, outlining ways to not only win back employees, but make them excited about it. Bu...
May 27, 2025•11 min•Ep. 1293
How well does your website perform in search engine results? If it’s not at least on page one, you need to understand how Google’s algorithm is prioritising quality content over quantity, and build that into your SEO. That’s according to Sagar Sathi, Founder and CEO of digital marketing agency Xugar. The credibility of the author are also important factors in determining search rankings, strengthening your SEO and overall marketing strategy, which has the capacity to provide a long-term return o...
May 26, 2025•10 min•Ep. 1292
There are four enemies of team performance, according to Organisational Psychologist Stephanie Bown. Poor performance can often stem from traps like focusing on the wrong problem, locking into unproductive debates, relying too heavily on leadership for answers, and falling into blame. Stephanie explains how small business owners and managers can spot and avoid these common pitfalls to unlock the potential of their teams. She also shares practical strategies to foster better collaboration, encour...
May 25, 2025•10 min•Ep. 1291
Conforming to compliance requirements can seem overwhelming, but did you know you can use some of the tools you already have to simplify things? Saaim Khan, Managing Director of Cyber Matters, explains how to simplify and streamline your approach to digital security and regulatory frameworks. He suggests a “measure twice, cut once” mindset can help you meet multiple standards with a single, well-executed effort. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 ...
May 22, 2025•9 min•Ep. 1290
Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they’re outright hostile. Well, they could demonstrate one of four main communication styles: aggressive, passive, passive-aggressive or assertive. Communications specialist Leah Mether unpacks each style and how you can adapt to better connect with your team. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 ...
May 21, 2025•12 min•Ep. 1289
These days a lot of companies promote their values through their branding, but do they really understand the meaning of being genuinely purpose-driven? Rod Curtis is Director, Strategy and Creative Lead at Kommunal, Brand Strategy Architects, and he says purpose-driven branding matters more than ever. He explains how a clear and compelling purpose not only attracts customers, talent, and investors, but also strengthens your brand against competition in a world of copycat products and greenwashin...
May 20, 2025•7 min•Ep. 1288
How are you doing with sales? Do you have a winning sales strategy or approach? If not and you’re struggling to close, you might need a different pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. The ‘Punch Perfect Pitch’ starts with a "punch" or "bang" – an impactful opening that grabs the audience's attention. Because it’s important to understand the client's pain points and demonstrate how your product or service can ...
May 19, 2025•9 min•Ep. 1287
Entrepreneur Rebecca Klodinski may have founded an internationally recognised swimwear brand, but now she’s branching out from bikinis to bling. Rebecca grew Frankie Swimwear — now rebranded as IIXIIST — from a student side hustle into one of Australia’s first Instagram-born fashion labels. She explains how and why her business instincts have now taken a new turn into the booming world of lab-grown diamonds. She recounts how smart branding, timing, and a hands-on approach helped her ride two wav...
May 18, 2025•10 min•Ep. 1286
Struggling to get your team back to the office? How about making them fear missing out on something? Founder of leadership and performance consultancy, Uncapped Potential, Marnie Brkenshire, offers three practical strategies to reignite connection and creativity in your workplace by making it more meaningful, bringing back real training, and creating a sense of FOMO. She explains how purposeful leadership, and genuine learning experiences can inspire your team to re-engage. Business Essentials D...
May 15, 2025•11 min•Ep. 1285
Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. The problem is that businesses tend to use either sales or facts to convert customers or clients to purchase. Sales expert Sue Barrett, CEO of Barrett Consulting Group, insists a good story has the power to inspire action and create a sense of connection between the storyteller and the audience. Salespeople should embrace...
May 14, 2025•10 min•Ep. 1284
Stress may sharpen our minds, but when it lingers, it can damage our health, productivity and relationships. Employee engagement specialist Esther De La Cruz says it’s possible for SME owners to manage stress through practical, science-backed strategies that support both mind and body. Esther shares how understanding the connection between brain chemistry and daily habits can empower business leaders to take back control, even in uncertain times. Business Essentials Daily is produced by: SoundCa...
May 13, 2025•9 min•Ep. 1283
Too often sales people tell the customer what they think they want to hear, rather than asking questions and listening to customer concerns. That’s according to business coach and trainer Jim Cocks, who equates great questions with great sales. Jim offers insights into how to improve sales performance by focusing on mindset and building rapport with potential clients. He offers strategies for handling objections and closing the sale. And he shares seven sales beliefs that can impact success. Bus...
May 12, 2025•10 min•Ep. 1282
The complexity of the General Retail Industry Award is creating unnecessary challenges for small businesses, which make up the great majority of the retail sector. That’s according to the CEO of the Council of Small Business Associations Australia (COSBOA), Luke Achterstraat. COSBOA has joined a new collaboration with the Australian Retailers Association to push for sensible reforms - simplifying pay structures, increasing flexibility, and ensuring workers benefit too. With nearly 1,000 differen...
May 11, 2025•9 min•Ep. 1281
A brand is more than just a logo — it’s the entire experience your business delivers. Rod Curtis, Director of Strategy & Creative Lead at Kommunal - Brand Strategy Architects, explains that while a well-designed logo is important, it’s just an empty symbol without a strong strategy behind it. Rod explores the deeper layers of branding, from the way you present yourself to the promises you make to your customers. Every interaction, from answering the phone to meeting a client, shapes how your...
May 08, 2025•9 min•Ep. 1280
A successful sales team as one that is fully engaged, highly satisfied, able to handle pressure, and performs at their best. That’s according to Anna Glynn, speaker, author and coach on thriving workplaces, who shares her six secrets to sales success. Implementing the six principles, she insists, takes time and should be part of an ongoing plan. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
May 07, 2025•12 min•Ep. 1279
Speaking up isn't always easy — especially for people who are early in their careers or from cultures that value deference. But organisational psychologist Stephanie Bown says your voice is your value. With AI transforming the workplace, it’s more important than ever to show up with your ideas, back yourself, and make your thinking heard. Stephanie helps us overcome self-doubt, prepare with purpose, and tap into both logic and emotion to build confidence and contribute meaningfully. Business Ess...
May 06, 2025•9 min•Ep. 1278
Businesses are scrambling to keep up with latest trends in technology and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. So, how can you embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell provides the answers in her new book, ‘The Future of Service is 5D’. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human inter...
May 05, 2025•11 min•Ep. 1278
Struggling to generate revenue in today’s tough market? A sales revolution might be the answer. That’s according to Ingrid Maynard, Founder and Managing Director at The Sales Dr. Ingrid explains why traditional sales models are failing, how a lack of skilled sales talent is holding businesses back, and why a company-wide approach to customer engagement is essential for growth. She also discusses how every role in your business contributes to profit — whether through sales, cost retention, or imp...
May 04, 2025•10 min•Ep. 1276
