How to deal with angry customers
Dec 01, 2020•16 min•Ep. 143
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Episode description
When a customer is upset with product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t get worse, it’s important to know how to deal with a customer’s difficult behaviour. Customer service expert, Monique Richardson outlines strategies businesses can adopt to handle customers in different challenging situations.
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