Effective leaders stand apart by focusing on people rather than just managing processes. As uncertainty grows, leaders must provide clear communication, even when they lack all the answers themselves. This includes reinforcing the team’s vision, purpose, and expectations. That’s according to communication specialist, Leah Mether, who says leaders must demonstrate care while setting clear, realistic performance expectations. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au...
Oct 17, 2024•9 min•Ep. 1155
If you're hiring new sales staff – or anyone for that matter – don't be lax with on-boarding them, insists sales expert Colin Pearce. A proper induction process is important to get the best out of your sales team, and it's one of the training programs that Colin provides through his Colin Pearce Academy. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Oct 16, 2024•10 min•Ep. 1154
How often do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand or sit? These are all elements of your personal brand, that can help you make a strong impression with your audience. Personal brand consultant Emma Duzhnikova shares some of her secrets when developing a personal brand and discusses why authenticity is more important than ever. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnyst...
Oct 15, 2024•9 min•Ep. 1153
One of the biggest differences between professional football and business is football's focus on talent and teaching. As an AFL CEO for close to 25 years, Cameron Schwab saw first-hand how elite sport focuses almost entirely on the players and how they work together. Now, as Founder and CEO of designCEO, Cameron reckons that a lot of business leaders don't go deep enough to improve the performance of their talent. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 988...
Oct 14, 2024•9 min•Ep. 1152
Stress has become an unavoidable part of modern life, affecting nearly everyone. Prolonged exposure leads to headaches, poor sleep, irritability and reduced mental clarity. The antidote can be found in nature, says Dr Jenny Brockis, a lifestyle medical practitioner and author of ‘The Natural Advantage: How more time outside reduces stress, improves health and boosts social connection’. Time spent outdoors, she says, can reduce symptoms of depression and anxiety, improving overall wellbeing. Inco...
Oct 13, 2024•11 min•Ep. 1151
On the 29th of October this year, 3G technology in Australia is shutting down. According to Bruce Billson, the Small Business and Family Enterprise Ombudsman, the final switchover to the 4G network could cause serious disruptions to the small business sector, if older, internet connected devices aren’t on the 4G frequency in time. Bruce highlights the potential impacts on small, rural and regional businesses — from payment systems to vending machines even farming equipment — and he provides prac...
Oct 10, 2024•12 min•Ep. 1150
What happens when the person you’ve hired isn’t performing as you’d hoped? It’s important to have an onboarding process that continues well after the employee’s first day, says workplace expert Michelle Gibbings. Without it, their underperformance could be a result of not properly communicating your goals and expectations. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Oct 09, 2024•9 min•Ep. 1149
You know what it’s like when your phone vibrates or a message pops up on your computer screen. Your attention is piqued. It’s like a dopamine hit – you want to stop what you’re doing and check out the message. But for the sake of your business, you can’t afford to allow interruptions take you away from the important stuff. Productivity expert Les Watson has some timely advice on getting back control of your time by ensuring you’re not being interrupted or interrupting others. Business Essentials...
Oct 08, 2024•8 min•Ep. 1148
Did you know that just 7% of businesses achieve annual revenue of $2 million? There’s a lot of books written and advice given to businesses starting out, but few cater to established businesses looking to scale up. Strategy advisor Jenny Stilwell explores why businesses falter as they approach $2 million and beyond. She outlines the reasons and provides solutions in her book, ‘The 7% Club: How to be one of the 7% of businesses that make it beyond two million dollars in turnover’. Business Essent...
Oct 07, 2024•10 min•Ep. 1147
Hiring top-tier candidates is as difficult today as it’s ever been. The post-COVID era, with its focus on work-life balance, has led organisations to rethink their employer branding strategies to attract top candidates. Recruitment specialist Richard Triggs says there are three key options to source candidates: referrals, advertising and headhunting. When it comes to headhunting, LinkedIn has been a game-changer for rapid search of specific candidates or casting a wider net, which can also be ef...
Oct 06, 2024•14 min•Ep. 1146
Employers who fail to respond to a formal flexible work request within 21 days, can find themselves being taken to the Fair Work Commission. Paul Cott, Principal at Law on Lydiard, discusses this new rule change to the Fair Work Act. Employees can formally request changes to their work patterns, such as altering hours, location, job sharing, or splitting shifts. These requests must be made in writing, and employers are required to genuinely consider them and respond within 21 days. The process a...
Oct 03, 2024•10 min•Ep. 1145
It might be that you meet someone that comes across as your new best friend, but the charming behaviour of a sociopath is merely a front for their own selfish intentions. The best thing you can do, says Professor Gary Martin, is not hire them in the first place – but it's not always easy to spot someone with sociopathic tendencies. Professor Martin, CEO of the Australian Institute of Management in WA, takes us through six signs to determine if there’s a sociopath lurking in your business. Busine...
Oct 02, 2024•11 min•Ep. 1144
One of the best sales opportunities that's too often ignored is customer enquiries from inbound phone calls. Colin Pearce explains how to win long-term loyal customers with his six-P's approach. When the phone rings in your business, Colin insists, be prepared to answer promptly. And then, be positive from the outset, be precise when scheduling an appointment, be personal, and – most importantly – be polite. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333...
Oct 01, 2024•10 min•Ep. 1143
In a world of increasing uncertainty, it’s not enough to just keep one eye on change, you need to know how to adapt quickly and effectively to stay in the game. Adam Bennett, a former CEO and big-4 bank CIO, has written a book on how to turn your plans into reality: ‘Great Change: The Way To Get Big Strategy Done’. He says there are three key tasks leaders need to undertake in order to make change happen: scanning the horizon for disrupting events, planning a strategy, and executing the strategy...
Sep 30, 2024•10 min•Ep. 1142
The fear of being left behind is driving AI adoption without businesses having a clear understanding of it. Brad Kasell, Principal Technology Strategist for data experience platform, Domo, says ChatGPT for example can provide powerful capabilities for analysing data, but that many businesses only use it for basic tasks. He says, using unstructured AI data can expose hidden biases and deficiencies, making data quality a significant risk. Brad says, AI needs to be applied thoughtfully, focusing on...
Sep 29, 2024•9 min•Ep. 1141
Retailers that are looking to open to new shopfronts are being hamstrung by huge construction costs and a lack of builders. Business is going so well for Dr. Vivek Eranki’s Cosmetique that he is planning to open 30 new beauty, injectables and laser hair-removal clinics across the country in the next 12 months. The problem is that construction time and costs are blowing out. He says he prefers buying a property, rather than leasing, as it reflects well on the balance sheet, and he can plan more e...
Sep 26, 2024•12 min•Ep. 1140
A lot of businesses have a 12-month plan, but if you want to achieve quicker and more focused results, you’re better off combining that with a hundred-day rolling business strategy. That’s according to Michael Fingland, CEO of Vantage Performance, which helps turn around underperforming businesses. He says the 100-day strategy focuses the team on what they should be prioritising for the quarter, which can change from the 12-month roadmap depending on the market dynamics, leading to traction and ...
Sep 25, 2024•9 min•Ep. 1139
By employing what she calls her “Critical Alignment Model” for both herself and her clients, Remi Pearson has built an expanding, international coaching institute. In one of her many books 'Disruptive Leadership: Four Simple Steps to Creating the Winning Team', she explains how to question the status quo, to build better businesses. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Sep 24, 2024•10 min•Ep. 1138
Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those wh...
Sep 23, 2024•12 min•Ep. 1137
To be a successful negotiator, it’s not so much about what you say, but how you say it. Negotiation specialist Glin Bayley’s new book, 'The Negotiation Playbook', offers practical strategies to help you boost your communications skills in everyday situations. She says there are five keys to being a good negotiator: understanding value, analysing data, recognising leverage, embracing discomfort, and executing a strategic plan. Effective negotiation skills can lead to personal and professional gro...
Sep 22, 2024•12 min•Ep. 1136
There are two types of buying behaviours that reflect the modern online shopper: planned and impulsive. When people plan to buy something, they turn into detective mode, using technology to scour the internet for reviews and recommendations, especially for expensive or complex items. But technology also has a sneaky side, luring us into impulsive buys with ads tempting us to reach for our credit card. Research by award-winning strategic research agency Fifth Dimension, suggests reliance on techn...
Sep 19, 2024•9 min•Ep. 1135
Andrew Ford, Founder of Social Star, has turned the elevator pitch on its head with his own pitch structure which aims to be more conversational. The standard elevator pitch, he insists, is one-directional and lacks true engagement. With practice, your pitch shouldn't feel like selling; instead, it should feel like you're providing answers to someone's questions. The challenge Andrew sets out to solve is getting them to ask you questions. Business Essentials Daily is produced by: SoundCartel sou...
Sep 18, 2024•8 min•Ep. 1133
If you want your team to be fully committed to your idea, first it's worth spending time with them to connect and develop a level of trust. That's according to Simon Dowling, business coach and author of ‘Work With Me: How to get people to buy into your ideas.’ You’ll achieve the best results, he insists, if you have a team who’s as enthusiastic and willing as you are about your idea. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/list...
Sep 18, 2024•11 min•Ep. 1133
The swings and the roundabouts of running a business can be stressful at the best of times. But it doesn’t have to be that way, according to business consultant Roger Perry. He advises his clients to build business resilience by concentrating on two key aspects of their enterprise: what he calls organisational fortification, and organisational adaptability. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information...
Sep 16, 2024•11 min•Ep. 1132
Kimlligraphy’s humble beginnings in 2017 as a calligraphy and mindset workshop has grown exponentially to a nationwide calligraphy agency. Husband and wife team, Kim Tran-Flores and Mark Flores have refocused from purely educational offerings to live calligraphy personalisation, providing services such as point-and-pen calligraphy, hand lettering, and digital techniques. Their work has attracted large brands like PwC, Meta and Westfield. They’ve found that in a tech-driven world, personalised ex...
Sep 15, 2024•11 min•Ep. 1131
Do you begin your day feeling stressed and overwhelmed? The solution is a simple, science-backed method that involves asking five key questions each morning to prime the brain for a more positive, focused day. The 5Qs Formula, devised by global business psychologist Simi Rayat, helps business owners stay focused, gain energy, and accomplish much more. She outlines it in her new book, ‘Productivity Joy: Feel Energised and Be Effective in 5 Minutes a Day’. Business Essentials Daily is produced by:...
Sep 12, 2024•10 min•Ep. 1130
The levels of stress, burnout and mental illness are increasing rapidly, societally, but also within the workplace. It’s more important than ever for business leaders to be able to talk with their staff about their mental health. Wellbeing leadership expert Fleur Heazlewood says despite providing psychologically safe and mentally healthy working environments, leaders lack the skills and training to support their staff’s wellbeing. She outlines how to recognise the signs of mental health challeng...
Sep 11, 2024•11 min•Ep. 1127
If you want to motivate your team, retain good talent and create an environment where everyone is performing, it’s important to take the time to get to know your team members individually. Michelle Gibbings is a workplace expert and author of award-winning ‘Bad Boss: What to do if you work for one, manage one or are one’. She says people thrive under different circumstances; for some it’s the flexibility of working from home, for others it’s career opportunities. One thing for certain is that re...
Sep 11, 2024•8 min•Ep. 1128
Sometimes your most talented employees are also the hardest to manage. How do you keep them in line? It’s a common dilemma for business owners. The standout performers in your business are often the hardest to manage. They make good money for you but in the process, they upset others and can be unwieldy in conforming to the best interests of the business. Aaron Goonrey, Partner at Lander & Rogers Lawyers, highlights three types of talented but tricky staff and what you can do to manage their...
Sep 09, 2024•9 min•Ep. 1126
While big strategic decisions are crucial, the thousands of smaller decisions made daily within a business hold substantial value and can influence overall outcomes. Decision-making is complex, and can be seriously impacted by human biases and external factors, says management consultant Bryan Whitefield, author of ‘Team Think: How Teams Make Great Decisions’. For decisions to be effective, he says, they must align with the individual’s role, team purpose, and the broader organisational goals. A...
Sep 08, 2024•9 min•Ep. 1126
