To be a better, more productive team member, don't get distracted and don't disrupt others around you. That’s advice from Dermot Crowley, author of ‘Smart Teams: How to work better together.’ Two disruptive patterns we all create at work are emails and meetings. Dermot asks, do you really need to copy someone on a message who doesn’t need it? And, must you always drag someone into a meeting who doesn’t need to be there? Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61...
Dec 27, 2023•11 min•Ep. 944
Are you sick of not charging enough for what you do – but you don’t dare increase your prices for fear of customers leaving you in droves? Then sit back and listen to some salient advice from Australia’s number one business author, Andrew Griffiths. Enough’s enough, he’ll tell you. Be brave and take a leap into “expensive” territory. It’ll transform your business – and your life! Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener ...
Dec 26, 2023•14 min•Ep. 943
If tyre kickers are tying up your time seeking quotes and proposals without coming through with the work – then it’s time to call them out. Preparing detailed proposals is a time-consuming part of any sales person’s job. There’s a substantial cost involved, says respected sales expert Sue Barrett, Director of Barrett Consulting Group, and you can’t afford to waste time if that client seldom or never comes back with the goods. Tyre kickers, Sue warns, may be after more than you think when seeking...
Dec 25, 2023•12 min•Ep. 942
If your team isn’t performing as best as it should, perhaps the reason is you. The ingredients to building a successful team comes down to the boss’s accountability, ownership and leading by example. That’s according to Karen Gately, CEO of Corporate Dojo, who offers a six-step solution for leaders to effectively influence the success of their team. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Dec 24, 2023•10 min•Ep. 941
What's your story? Every business has one, and it will help you better connect with potential customers by telling it. Sales expert Colin Pearce says storytelling works if you want to build brand value. Stories move people and they’re a wonderful way to create memorable experiences about your business which will build loyalty and keep your customers coming back. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy inform...
Dec 21, 2023•9 min•Ep. 940
Writing down your goals is one thing, but following through on them is quite another. Entrepreneur Matthew Michalewicz has developed several technology companies in the US and Australia, his last achieving revenue from start-up to $20m in just 7 years. A much sought-after speaker and now co-founder and managing director of Complexica, Matthew shares his secrets to success in business and life. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio...
Dec 20, 2023•12 min•Ep. 939
Whether retirement is a long way off or just around the corner, it’s something you should always be planning for. But, retirement can be complex. You need to consider investment assets, tax implications, downsizing, superannuation and whether your money will last. Noel Whittaker, Australia’s most trusted finance writer, explains what you need to consider when investing in your future. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/list...
Dec 19, 2023•12 min•Ep. 938
The labels marketers use to describe consumers no longer serve the purpose they used to. That’s according to customer engagement expert, Michael Solomon, whose book, ‘The New Chameleons’, outlines how consumers defy the categories in which businesses often put them. The world today has made our lives more complex and so too the job of the marketer. Michael says the first step is recognising that demographic dichotomies are disappearing, and that technology has eliminated the need to deal with la...
Dec 18, 2023•12 min•Ep. 937
Sales isn't just about turning up and relying on your instinct or other skills. Each customer is different with his or her own wants and needs, and you need to prepare for each one. Rachel Bourke of SalesSPACE says salespeople should go through checklists before even stepping into a sales meeting. Rachel's sales meeting preparation pack includes a personal checklist to ensure you look the part and are speaking the language of your prospects. Business Essentials Daily is produced by: SoundCartel ...
Dec 17, 2023•8 min•Ep. 936
Extensive research indicates that people who are optimistic are better business leaders – they’re more resilient, they innovate better, strategise better, and they even live longer. So, how do we become more optimistic? Victor Perton is founder of The Centre for Optimism and teaches organisations across the world how develop their optimistic competencies. It comes down to shifting your attention, and the language you use with the people around you. Business Essentials Daily is produced by: Sound...
Dec 14, 2023•10 min•Ep. 935
How can you expect to please your customers when you’re determined to keep correcting them? It's easy to fall into the trap of being right, says professional speaker on customer service Martin Grunstein, but that's not what the customer is looking for from you. Martin has examples of sales staff correcting their customers, and of companies enforcing rules that could be pushing people away. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com...
Dec 13, 2023•9 min•Ep. 934
When Colleen Callander was CEO of Sportsgirl, she was burnt out: she’d been doing too much, saying yes to everything, and did nothing but work. These days she helps other women avoid burnout and achieve greater success in life and business. She’s Founder of Mentor Me, and has written a book with fellow business coach, Shannah Kennedy, titled ‘Elevate: unlock your extraordinary potential’. She discusses what business owners can do to redefine success. Reference: You can order a copy of Colleen Ca...
Dec 12, 2023•8 min•Ep. 933
Imagine setting yourself the challenge to run 250 km in the searing heat of outback Australia. What lessons would you learn about yourself and how could you apply them to your life and business? That’s what Kay Bretz set out to discover with his first ultramarathon – the Big Red Run in Birdsville – where he beat the race record by five hours. He’s since run multiple ultra-distances and was awarded the Australian Ultra Performance of the Year in 2019. The challenges he’s faced in his sport of cho...
Dec 11, 2023•10 min•Ep. 932
Business plans are traditionally too expensive, they take too much time, they’re too rigid, and they’re not properly implemented. Roy Osing, former president of TELUS, advises on a strategic game plan with a rule of three: focus on the three things that will produce 80% of your results. Beware though of being diverted by what he calls the “yummy incoming”, the distractions that will pull you away from your game plan. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 ...
Dec 10, 2023•11 min•Ep. 931
How do you stand out from competitors? After all, it’s the ultimate goal – to differentiate your business in a way that builds engagement and brand loyalty. Well, sales and marketing guru Tom Poland may just have the answer with his marketing message formula. He says your message needs three elements to succeed: it must be benefit-rich, contain specifics and be differentiated. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for...
Dec 07, 2023•9 min•Ep. 930
Research shows that more people are becoming disengaged with their work. Why is that? And as a boss, how do you motivate your own team to perform at their best? Performance and leadership coach, Dan Haesler, has worked closely with elite athletes and corporate leaders. His new book, ‘The Act of Leadership’ offers practical, techniques for leaders to get the most out of their people. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listen...
Dec 06, 2023•12 min•Ep. 929
Retail is changing rapidly, with the more successful businesses heading, down an ‘omnichannel’ road. Retail expert and Hatch Brands CEO, Todd Foot, specialises in omnichannel marketing and discuses the evolution of combining online, and brick-and-mortar stores. He also highlights consumer advantages, like being able to browse online catalogues, check in-store stock availability, and access same-day delivery. The pandemic has had a radical impact on buying behaviour and challenges faced by replen...
Dec 05, 2023•10 min•Ep. 928
If you were asked to nominate the qualities of the people you most admire, what would be top of the list? Storyteller and star-maker, Colin Pearce was curious to find out, and the results of a subsequent survey of three thousand Australians and New Zealanders astounded him. Reference: The Character Works Series by Colin Pearce Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Dec 04, 2023•9 min•Ep. 927
It’s not called ‘the silly season’ for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns Business Lawyer Tracey Mylecharane. When you add free-flowing booze into the mix, your business could well be facing repercussions the next day. Tracey provides examples of what could go wrong, if you’re not prepared. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 ...
Dec 03, 2023•9 min•Ep. 926
Simone Tsigolis saw a gap in the home-cleaning market: time-poor and exhausted families returning from overseas trips. That was just before Covid hit. She then pivoted her high-quality cleaning service, Jetlag Remedy, and has seen sales soar beyond $3 million. She puts it down to the quality and dedication of her 45 professional cleaning staff, whom she hires with a unique onboarding process. The sky’s the limit for Jetlag – she’s keen to expand into the major centres on Australia’s east coast. ...
Nov 30, 2023•9 min•Ep. 925
UGRs or Unwritten Ground Rules, drive people’s attitudes and performance in the workplace - but they’re seldom talked about openly and you may have no idea what’s going on without your knowledge or understanding. Steve Simpson can help. He created the UGR concept and has been telling businesses for years that, good or bad, they’re fundamental to company culture and to success. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for...
Nov 29, 2023•10 min•Ep. 924
Our preoccupation with making ends meet, paying the bills, the wages, sorting out stock levels and generally keeping the lights on may lead us to overlook the fundamental reasons why people do business with us. It’s our ASSETS, says Author, Trainer, and all-round storyteller Colin Pearce, and he means it in a very personal way. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Nov 28, 2023•11 min•Ep. 923
Don’t have the time or inclination to help develop the people around you into leaders? Think again. As a business owner or manager, you've got an important role to play in helping those around you become leaders too. Your business will benefit! But there will be recalcitrant players among them. Anneli Blundell, co-author of 'Developing Direct Reports: Taking the guesswork out of leading leaders', identifies the 12 derailers to good leadership and how you can help get those tricky would-be leader...
Nov 27, 2023•8 min•Ep. 922
The convenience of listening or reading almost anything from your hand-held device is convenient, simple and it’s big business. Steve Potash is CEO of OverDrive, the largest distributor of ebooks and audiobooks to libraries in the United States. OverDrive began in the mid-1980s by digitising reference books and documents for law firms. Today, as he expands overseas, including Australia, he discusses the success of OverDrive and the business opportunities in new media. Business Essentials Daily i...
Nov 26, 2023•12 min•Ep. 921
Some people come to work full of beans ready to take on the world, while others can’t get going without beans – coffee, that is. Productivity expert Les Watson encourages bosses to take their employees’ chronotypes into consideration when it comes to their peak performance. Early birds work best in the morning, he says, while night owls are better later in the day. Les is a big believer in setting alarms, including one to remind him to go to bed. Business Essentials Daily is produced by: SoundCa...
Nov 23, 2023•9 min•Ep. 920
There’s nothing good about bad bosses. Often, they are the reason a workplace is toxic, they can lead team members to suffer stress and mental health problems, and they’re the cause of staff turnover. However, bad bosses are not necessarily bad people – and they can learn to be good or even great. That’s according to workplace expert, Michelle Gibbings, who shares lessons from her book, ‘Bad Boss: what to do if you are one, manage one or work for one’. Business Essentials Daily is produced by: S...
Nov 22, 2023•10 min•Ep. 919
The CEO of Hatch Brands, Todd Foot, is carving an impressive niche into the e-commerce landscape. With his focus on acquiring and investing in ‘Mum-and-Dad’ small businesses, particularly those in the homewares space, Todd discusses his strategies to help these businesses thrive in the digital age. He emphasizes the importance of e-commerce and highlights common pitfalls and missed opportunities in social media marketing. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +...
Nov 21, 2023•10 min•Ep. 918
What if business owners and managers treated their staff like… humans? Well as far as Mark LeBusque is concerned, not enough workplaces run with humans in mind, expecting a more robotic type response. Mark is a Harvard-trained consultant, author and Founder & Director of The Human Manager. And he has 7 steps to become human managers, with the goal of enabling staff to shine and businesses to grow. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See om...
Nov 20, 2023•10 min•Ep. 917
What do Kim Kardashian, Miley Cyrus, Serena Williams and Victoria Beckham have in common? Aside from being mega-rich celebrities, they are all fans of entrepreneur Olivia Carr’s brand Shhh Silk. Olivia didn’t have a huge marketing budget when she launched her online marketplace of silk pillow cases; instead, she harnessed the power of public relations. For instance, she flew to Los Angeles to personally gift the Kardashians a box of embroidered pillowcases. And it worked – the Kardashians used t...
Nov 19, 2023•10 min•Ep. 916
The majority of organisations are too myopic in their sales strategy, pushing monthly or quarterly goals. Sales teams need to understand and embrace the company’s long-term strategy for effective sales. That’s according to Roy Osing, former president of Canadian telco TELUS, who introduced a ‘customer report card’ to refocus sales teams on nurturing the customer rather than foisting pushy sales techniques. Sales people are guided by incentives, he says, so if you shift the incentive to the custo...
Nov 16, 2023•10 min•Ep. 915
