In early July 2020 the Woolworths Group was fined $1M for significantly breaching spam laws. The highest amount ever issued by the Australian Communications and Media Authority or ACMA. A strong, public rebuke was also given by the ACMA Chair, Nerida O’Loughlin, calling the scale and prolonged nature of the non-compliance, inexcusable. It’s not a cautionary tale for enterprise companies alone, but a warning for businesses of all sizes. The ACMA receives thousands of spam complaints each year fro...
Aug 26, 2020•13 min•Ep. 74
Why settle for okay, when excellent is so much better for your business? Why, indeed? 'Why' is just one of Darrell Hardidge's ten commandments of customer service. Darrell, CEO of Saguity, has been advising Australia's leading businesses on delivering high-quality customer service for years, and he knows better than most how it can transform the bottom line of your business. He says every touch point a person has with your business – whether its online or in the physical world – is an opportunit...
Aug 25, 2020•12 min•Ep. 73
Last time we spoke with Justin Dry four years ago, he was riding the proverbial wave of success with his start-up online wine retailer. Since then, Vinomofo has matured into a multimillion-dollar company with a growing focus on overseas expansion. How has he maintained the company’s ethos of “no BS and no bow ties” while expanding his mofo tribe? In Part 2 of the Vinomofo story, Justin Dry shares some of the biggest lessons he’s learned as CEO of an expanding empire. Business Essentials Daily is...
Aug 24, 2020•11 min•Ep. 72
To join this club you have to make a pledge: “There is no right or wrong, there is only what I like and don’t like.” In 2011, in an industry full of pretention, Justin Dry and Andre Eikmeier founded an online wine community with down-to-earth ideals. By July 2016 Vinomofo had 450,000 members and set its sights on overseas markets. In this first part of the Vinomofo story, Justin Dry explains how Vinomofo fought off the big wine sellers by offering some of the very best wines at great prices – an...
Aug 23, 2020•12 min•Ep. 71
A good night's sleep allows your staff to have energy and attentiveness at work, but is your workplace culture preventing them from getting quality sleep? Productivity and wellness advisor Thea O'Connor says those late-night work emails and online messages can interrupt your employees’ down-time in the evening and early mornings. Because we all have different sleeping patterns and work better at different times of day, it's worth considering a flexible approach to working hours. And, she says,...
Aug 20, 2020•11 min•Ep. 70
Nothing’s more important in business right now than sales. Tony Gattari, sales expert and Managing Director at Achievers Group, says you can’t sit back and wait for people to buy your product or service. More than ever you and your sales team have to be proactive in developing leads and getting people to buy from you. You have to get back to basics, stay positive and persistent in your sale strategy. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omn...
Aug 19, 2020•10 min•Ep. 69
First an extension, and now some adjustments to the Federal Government’s JobKeeper payments scheme. It’s welcome relief to the thousands of businesses and workers facing an uncertain future as COVID-19 cuts deep into the economy. But how does this new round of payments work and who’s eligible? Superannuation and Business Advisory Partner Michael Jones, of Mazars, provides a timely update. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/...
Aug 18, 2020•9 min•Ep. 68
If you were asked to nominate the qualities of the people you most admire, what would be top of the list? Storyteller and star-maker, Colin Pearce was curious to find out and the results of a subsequent survey of three thousand Australians and New Zealanders astounded him. Reference The Character Works Series by Colin Pearce Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Aug 17, 2020•10 min•Ep. 67
As the coronavirus throws up increasing levels of uncertainty about the future, there’s never been a more important time to step up as a leader. But what does leadership really look like in these strange and unusual times? Different! says leadership coach Alan Rodway, who explains why our roles must adapt in a fast-changing world. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Aug 13, 2020•11 min•Ep. 65
Business partners Jarrod Milani and Marcus Brown have carved out a space in the rice market with their innovative products. An overseas trip opened Marcus Brown's eyes to the world of black rice and a dream to introduce and sell exotic grains to Australians. Eight years on, he and co-founder of Forbidden Foods, Jarrod Milani, have enjoyed phenomenal growth, supplying supermarkets and food retailers with their organic, GMO-free rice range. Business Essentials Daily is produced by: SoundCartel sou...
Aug 12, 2020•13 min•Ep. 64
Divorce can be stressful enough, but more so perhaps when running a business. Is there a way to separate, without breaking up the business and without resorting to law courts? Yes, there is, says family lawyer Jennifer Hetherington. It's called collaborative practice – a mediation process for couples to finalise the legal aspects of their separation without court. It’s about meeting the needs of the family as a whole, including young children and adult children, by minimising conflict. And it ca...
Aug 11, 2020•11 min•Ep. 63
People do business with people they like and trust. That's why it's more important than ever these days to build your personal brand. That's according to Andrew Ford of personal brand building company, Social Star. He explains how to build your profile online to reflect your personality and credibility and to help you stand out. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Aug 10, 2020•12 min•Ep. 62
Is COVID providing the silver lining you need to jump into the property market? Veteran Melbourne real estate agent and commentator James Tostevin says it’s a terrific market for buyers as long as you have all your ducks lined up, and that includes conversations with the bank. He offers wise perspectives for anyone buying or selling during this unsettling coronavirus time. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for pri...
Aug 09, 2020•12 min•Ep. 61
Being a leader is one thing, but leading your team to operate at its peak - building a high performance team - is a another thing all together. Jake Bridges is a Partner/ Facilitator at Leading Teams, an organisation best known for its success with high profile Australian sports teams, even though the majority of their clients are in the corporate sector. Jake explains what goes into building a high performing team and how critical the nexus between leadership and culture is, in doing so. Busine...
Aug 06, 2020•10 min•Ep. 60
It's hard enough running a business in normal times. With the extra burden the coronavirus crisis has inflicted, business owners need to develop strategies to support themselves and those around them. Managing Director of Barrington Centre, Rhonda Andrews, has some practical advice around managing your people – especially if they’re now working remotely – as well as the importance of looking after yourself. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 ...
Aug 05, 2020•12 min•Ep. 59
LinkedIn is one of the best social media platforms for reaching out individually to prospective clients. The problem is, insists LinkedIn expert Ty Giuliani, business owners aren't active enough to get the results. Ty shares his tips on developing a strategy and framework to establishing rapport with your market and creating business opportunities. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Aug 04, 2020•12 min•Ep. 58
No business is immune to cashflow issues. And now, with COVID-19, many business owners are feeling the pinch more than ever. Cashflow specialist, Paul Roach draws upon decades of experience assisting SMEs to provide a practical guide to business growth and profitability. He offers simple changes and ways of working smarter, which are outlined in his new book, Smarter Business Stronger Cashflow . Reference To purchase Paul Roach's book, Smarter Business Stronger Cashflow, head to: thecashflowcoac...
Aug 03, 2020•8 min•Ep. 57
Mums are Australia’s most influential consumer group. Their collective spending power is vast. But a new report from Marketing to Mums Founder and CEO, Katrina McCarter, has revealed a shift in their attitudes and habits as a result of COVID-19 - and brands would do well to take note if they want to better understand the ‘mother of all opportunities’ that this presents. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privac...
Aug 02, 2020•10 min•Ep. 56
If merging with another business is something you’re considering during these turbulent times, there’s a lot to consider and you need to plan carefully. Where do you start, what are the risks and how do you find a perfect partner? Mergers can provide a great solution for business owners looking at the next step for themselves personally and for the business they’ll eventually leave to others. But Nick Miller of Hunt & Hunt Lawyers has some wise advice about the process. Give yourself plenty ...
Jul 30, 2020•10 min•Ep. 55
Our preoccupation with making ends meet, paying the bills, the wages, sorting out stock levels and generally keeping the lights on may lead us to overlook the fundamental reasons why people do business with us. It’s our ASSETS, says Author, Trainer, and all-round storyteller Colin Pearce, and he means it in a very personal way. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Jul 29, 2020•11 min•Ep. 54
Ebru Sak is an amazing entrepreneur and innovator with energy, compassion and enthusiasm for business and life. Her early life was a struggle as she was dragged out of school by her father and forced into an arranged marriage at 16 years old. With courage she divorced and paved her own way into the hair and beauty industry. With almost three decades' experience as a business woman, she reflects on her business success and innovation, including research and development of a world-first cosmetic p...
Jul 28, 2020•14 min•Ep. 53
Are you overwhelmed by urgency? Do the distractions throughout the day feel as if you don't have the time to get the important things done? Productivity expert Dermot Crowley has pointed out the problems many of us have in taming urgency in his new book, Urgent! In this episode, he outlines how we control urgency and improve productivity, all the while keeping our stress levels in check. Reference You can purchase Dermot Crowley's book ‘Urgent: Strategies to control urgency, reduce stress and in...
Jul 27, 2020•12 min•Ep. 52
In 35 years of business, there’s someone, in particular, who's experienced failure, highs and lows, and become increasingly valuable to organisations and people. Some of the most important insights he’s gathered along the way are to keep evolving, stay relevant be a good person and show kindness, to everyone. He is author and speaker, Andrew Griffiths. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Jul 26, 2020•12 min•Ep. 51
Think you're kidding everyone with your leadership abilities? That's how it feels when you suffer from the Impostor Syndrome. People look up to you, they respect and admire you - but within yourself, you don't feel worthy of that respect, you feel like a fraud, a fake, you feel you're kidding everyone and any moment now, someone's going to tap you on the shoulder to say your inadequacies have been discovered. Susanne Mercier used to feel like that too. As an author and behaviour change expert, S...
Jul 23, 2020•11 min•Ep. 50
For some business owners the environment might be the last thing you’re considering as you navigate operations through the pandemic. With visible improvement in water and air across the globe during COVID-19 it’s an image we can have in the future if we begin to rebuild with climate in mind. The best part is that the solutions are accessible, available and won’t break the bank. Anna Skarbek is CEO of ClimateWorks Australia, a non-profit think-tank and advisory body helping bridge the gap between...
Jul 22, 2020•13 min•Ep. 49
What does it mean when a company chooses to enter into voluntary administration? Well for one thing, although it can be stressful, it can provide breathing space for businesses to resolve their financial issues. Andrew Spring of insolvency firm Jirsch Sutherland encourages struggling businesses to carefully consider all their options as a matter of priority. Don't wait until after COVID-19 has passed – by then, he says, it might be too late. Business Essentials Daily is produced by: SoundCartel ...
Jul 21, 2020•10 min•Ep. 48
With 80 offices in Australia and New Zealand, Smith & Sons are the largest renovation company on both sides of the Tasman. “The success comes down to the culture of its franchisees,” says Managing Director, Leigh Wallis. For many people – particularly self-employed tradies – being a franchisee can be an attractive alternative to the stress of managing the cash flow of one's own business. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.c...
Jul 20, 2020•9 min•Ep. 47
Facebook, Instagram, Tik Tok – where’s your audience and how do you reach them, standing out in the big wide social media world? Well here’s a tip from Leanne Peard, Social Media Specialist & Trainer: don’t be afraid of the camera – get in front of it and start rolling! Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information....
Jul 19, 2020•12 min•Ep. 46
When Fiona Whatley and her husband James took over her parents' business, they hadn't fully planned for 10-fold growth in less than a decade. Springhill Farm makes and sells delicious bite-size treats under its own brand as well as manufacturing food – especially health food – for other brands. Its reputation has grown from lucrative partnerships with well-known companies, including Virgin, Officeworks, Qantas, AccorHotels and Hudsons Coffee. Fiona, the General Manager of Sales and Marketing at ...
Jul 16, 2020•11 min•Ep. 45
Work hard, finish school, go to university and you’ll be sure of a good job. Right? Wrong! says Frank Wyatt, who believes we’ve been telling lies to young people for way too long. Education will only go so far, he says, and in fact we’ve been missing the one key ingredient that young people have – and that’s their extraordinary entrepreneurship and zest for life. Capture that in our businesses and we’ll all benefit. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9...
Jul 15, 2020•10 min•Ep. 44
