In today’s episode, Allan and Eric discuss how door-to-door marketing can affect your pest control company. Reminding your technicians to make a personal connection with your customers is crucial for building strong relationships and increasing customer loyalty. In addition, acknowledging and understanding your customers' wants, interests, and needs is essential for building a successful pest control company.
Mar 23, 2023•31 min•Ep. 75
In today’s episode, Allan and Eric discuss the different financial milestones that pest control companies reach leading up to the 1 million dollar mark. As your PCC is growing, an important thing to think about is documenting your systems and processes early on, this will help you scale your company faster. In addition, it is essential to take the time to identify and recruit the best possible candidates when hiring your office staff and technicians. Listen to the full episode for tips on how to...
Mar 16, 2023•32 min•Ep. 74
In today’s episode, Allan and Eric answer questions asked during the Bug Bux Facebook live event on February 28th, 2023. A few of the topics that were discussed are: 1. How does different weather affect the pest control industry? 2. The pros and cons of giving out free estimates for pest inspections. 3. Growing your pest control company into a new market and what kind of marketing budget you should have. Thank you to all the PCOs that participated. Please submit questions for future episodes in ...
Mar 09, 2023•30 min•Ep. 73
In today’s episode, Allan and Eric welcome Andrew de la Chapelle. Andrew has worked in the telematics space for years and he created driving scoring matrices that are used today by many leading telematics companies. Allan, Eric, and Andrew discuss some of the dangers of driving and why investing in formal driving training is critical for your pest control company. Telematics with tracking helps companies get a clear picture of vehicle location, performance, driver productivity, fuel use, and mos...
Mar 02, 2023•34 min•Ep. 72
In today’s episode, Allan and Eric welcome Lee Thompson. Lee fell in love with the pest control industry after being recruited by Terminix and later ran their 4th largest office in the country. Allan, Eric and Lee discuss why investing in exceptional customer service can have a big impact on your bottom line. Providing great customer service will lead your Pest Control Company to better customer retention, loyalty, and customer acquisition costs.
Feb 23, 2023•31 min•Ep. 71
In today’s episode, Allan and Eric answer questions asked by PCO’s in the Bug Bux Facebook group. The questions answered in this episode are: 1. At what point is a customer too much of a liability? 2. What’s the best way to build relationships and camaraderie between 3rd party D2D representatives and the technicians working with them? 3. What is the revenue per technician that you are shooting for? Thank you to everyone that participated. Listeners can submit questions for future episodes in the...
Feb 16, 2023•25 min•Ep. 70
In today’s episode, Allan and Eric welcome Cameron Bawden. Cameron is the owner of Hype Pharm Premium Home Services which is the parent company of 7 successful brands, which include Green Mango Pest Control. Cameron shares his journey with starting and scaling Green Mango Pest Control as well as starting other home service companies. Developing a growth mindset and receiving constructive feedback from his team has enabled Cameron to have great time management skills, leadership skills, and the a...
Feb 09, 2023•31 min•Ep. 69
In today's episode, we are rerunning the top episode of 2022. Allan and Eric discuss why and how you should build wealth with your pest control company. Wealth provides opportunities not only for you as an entrepreneur, but for your family and employees. Building wealth and having an abundance mentality, is one of the main responsibilities that come along with owning a pest control company. In addition, business owners must understand that their profit and loss statements provide critical inform...
Feb 02, 2023•28 min•Ep. 68
In today’s episode, Allan and Eric discuss how PCOs can grow and develop their technicians. Having weekly coaching sessions and asking technicians what they would like to learn and improve on both personally and professionally can be very empowering. Offering development opportunities and incentives will demonstrate your commitment to your technician's growth.
Jan 26, 2023•30 min•Ep. 67
In today’s episode, Allan and Eric review a sample Profit and Loss or P&L statement. The P&L statement is important because it summarizes the total income and total expenses for your pest control company. In addition, for budgeting purposes, a P&L provides an overview of the financial health of your business. Follow along as Allan and Eric explain the fundamentals of reading and understanding this important financial statement. Allan's % of Income Comparison...
Jan 19, 2023•38 min•Ep. 66
In today’s episode, Allan and Eric welcome back Mat Rogers from Lizard SEM. Mat discusses some common hurdles with closing rates between your digital marketing company and inside sales team. It is very important for a PCO to track data and know how many leads are actually being converted into revenue. Putting the right tools and metrics in place is critical to hit your marketing goals and to get the most from your marketing team.
Jan 12, 2023•17 min•Ep. 65
In today’s episode, Allan and Eric welcome Read Flake. Read is a highly accomplished entrepreneur, business owner, and e-commerce professional. He founded Green Country Pest Control in Houston and is the Co-owner and founder of Pest SOS. He is also the co-founder and co-owner of Bug Police Pest Control in the Phoenix area. Read shares this journey and experience with owning a pest control company and hiring his grown kids as employees in various departments of his business. Allan, Eric, and Read...
Jan 05, 2023•28 min•Ep. 64
In today's episode, Allan and Eric welcome Chase Goodeill back to the show for part two from last week's episode. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants. Allan, Eric, and Chase collectively discuss the top ten things that should be in place to increase the value that a company will get upon an exit or a sale.
Dec 29, 2022•43 min•Ep. 63
In today's episode, Allan and Eric welcome Chase Goodeill back to the show. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants. Chase shares his experience with finding and closing pest control acquisitions. Having strategic systems in place and being as seamless as possible will retain more customers during an acquisition.
Dec 22, 2022•34 min•Ep. 62
In today’s episode, Allan and Eric discuss the importance of having growth goals in place for 2023. Creating a list of long-term projects that are important, and not urgent such as brand development, creating content on your website, reviewing policy and procedures, and creating video tutorials are just a few examples. As the year is wrapping up, it is important to stay focused on your short and long-term goals for your pest control company.
Dec 15, 2022•32 min•Ep. 61
In today's episode, Allan and Eric welcome back Georgia Eaton. Georgia is the owner of Got Gophers. They are located in the bay area and have been in business for almost 4 years. Allan, Eric, and Georgia talk about the benefits of having women in the pest control industry. In addition to owning a pest control company, there are several different opportunities at every level for women in the pest control industry such as, customer service representatives, female pest control technicians, and mana...
Dec 08, 2022•33 min•Ep. 60
In today's episode, Eric highlights previous topics discussed in the last few episodes. First, a PCO should know how to read and understand the profit and loss statement to create a more efficient business operation. Second, SEO is the foundation of your marketing game. It’s what you build so you can attract leads, even when you aren’t investing in paid search. Third, building a company worth selling and building a company worth keeping, look identical. Both focus on profitability along with cus...
Dec 01, 2022•14 min•Ep. 59
In today’s episode, Allan and Eric welcome Jared Borg. Jared started in the pest control industry in 2001, then started his own business, Pointe Pest Control in 2006. He is currently part owner of PestCo and running their residential division. PestCo is a private equity acquisition company that partners with successful, well-established pest control companies. Allan, Eric, and Jared discuss the business acquisition process and what criteria are needed for a successful private equity acquisition....
Nov 17, 2022•39 min•Ep. 58
In today’s episode, Allan and Eric welcome Mat Rogers with Lizard SEM. When it comes to marketing, there are specific terms every pest control owner should know. Allan, Eric and Mat discuss two commonly used marketing terms, Search Engine Optimization and Search Engine Management and what they mean to pest control companies. In addition, it is important to make investments to your website to drive traffic and optimize SEO. https://lizardsem.com/...
Nov 10, 2022•35 min•Ep. 57
In today’s episode, Allan and Eric talk about the importance of understanding your company’s financial statements and how inflation is impacting your pest control company. Rising costs of fuel and labor result in tighter profit margins, so having a strategic plan to protect your margins is crucial. Make sure you join our Bug Bux Facebook group by clicking the link below. This is a great way to ask questions and connect with other PCO’s. Bug Bux | Facebook...
Nov 03, 2022•26 min•Ep. 56
In today’s episode, Allan and Eric welcome Juan Godinez. Juan started in the pest control industry in 2006 as a door-to-door sales rep for Rove Pest Control. He soon became Rove's top sales rep and manager year after year. He is currently involved in several aspects of Rove’s growth strategy across its various markets. Allan, Eric, and Juan discuss the importance of understanding the costs of doing D2D from both a practical aspect and a financial aspect. A pest control owner must have a solid pl...
Oct 27, 2022•31 min•Ep. 55
In today’s episode, Allan and Eric discuss the pros and cons of hiring family members for your pest control company. It is very common for business owners to hire family members. Demonstrating favoritism towards a family member is a common mistake made when hiring family. A benefit to hiring or partnering with family is building a legacy for generations to come.
Oct 20, 2022•32 min•Ep. 54
In today’s episode, Allan and Eric welcome Craig Shetterly. Craig is the Founder and CEO of Contatto Marketing, a digital marketing start-up. The focus of contact marketing is to get a meeting with anyone by creating a specific campaign designed to connect with high-value prospects or CEOs. Finding prospects that really matter takes hard work and needs to be individualized. For more information, visit Contatto Marketing – Marketing Agency Craig can be reached at: 817-262-9597 craig@contattomarke...
Oct 13, 2022•36 min•Ep. 53
In today’s episode Allan and Eric welcome David Gilmer and Brad Berdine. David is the COO of proof. Pest Control and he is the Co-Founder of Rana Hub. Brad is the owner of Simple Realty Bits and has been a software engineer for 14 years. Rana Rub is a CRM platform designed for pest service professionals and the systems they use. Having clarity and transparency between your marketing company and your operational staff is important when making decisions for your company. In addition, Allan advises...
Oct 06, 2022•40 min•Ep. 52
In today’s episode, Allan and Eric discuss their previous experience of attending PestWorld. Each year, the show gathers thousands of pest control professionals and vendors. Attending PestWorld is a great way to network with vendors and other PCO’s. In addition, the convention also offers a nice variety of educational opportunities, and they have a large exhibit hall displaying new products and technology for the pest control industry. Thank you, Becky
Sep 29, 2022•17 min•Ep. 51
In today’s episode, Allan and Eric discuss why having the opportunity to learn from your competition can greatly improve and build your pest control company. Learning from the successes and failures of your competitors will save you time, resources, and money. In addition, having a mentor, and being a mentor will play a big role in your growth and success as a PCO. A good mentor will focus on the importance of personal development, problem-solving, setting goals, and creating accountability....
Sep 22, 2022•28 min•Ep. 50
In today’s episode, Allan and Eric talk about the importance of non-peak season projects. Catching up on projects and tasks that you typically would not have time to work on during the busier summer months is a perfect time to work on non-urgent tasks. Creating a list based on urgency will help make upcoming projects manageable while keeping your team organized and focused.
Sep 15, 2022•28 min•Ep. 49
In today’s episode, Eric does a recap of episodes 44-46, that will highlight previous speakers and topics. The importance of vendor relationships, generating leads in your PCC, creating a culture where employees feel they are doing a meaningful, and having a strong work ethic and mindset are just a few topics highlighted in today’s episode.
Sep 09, 2022•31 min•Ep. 48
In today’s episode, Allan and Eric welcome Jake Claus. Jake is the Founder, President, and Co-owner of Natura Pest Control based in Vancouver, Wa. Jake is an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in several pest-related categories. Allan, Eric, and Jake discuss how the pathway to success is found in having a strong work ethic and winning mindset. In addition, a PCO should view obstacles as opportunities to learn, grow and improve.
Sep 01, 2022•31 min•Ep. 47
In today's episode, Allan and Eric welcome Andrew Beck. Andrew is the CEO of Aruza Pest Control. Andrew holds multiple certifications in process improvement, business analysis, and project management. Allan, Eric, and Andrew discuss the importance of creating a culture where employees and managers feel they are doing meaningful work. In addition, having an ongoing review process or After Action Review (AAR) provides an opportunity to assess what is working and what needs improvement in your pest...
Aug 25, 2022•37 min•Ep. 46
