Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What...
Jun 04, 2025•48 min•Ep. 119
Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. ⏱️ Timestamps 00:00 Welcome & Where We've Been 02:10 Meet Our Newest Advocates! 06:37 Why Did Travis and Allen Want to Become Advocates? 09:30 What Are the Biggest Surprises About Working F...
Apr 30, 2025•50 min•Ep. 118
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look Like? 12:23 Why Agentic AI is Not Any Old Just a Tech Trend 15:47 Conclusion & Outro Links Donate to the California Fire Foundation AI Agents...
Jan 24, 2025•19 min•Ep. 117
In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet! Topics 00:00 Welcome & Introductions 03:15 Our Top 3 Moments from 2024 21:31 What We Are Reading to Prep for 2025 33:29 Our Developer Advocate New Year's Resolutions 39:51 Conclusion & Outro Check out the other ServiceNow podcasts See omnystudio.com/listener for privacy information....
Dec 25, 2024•42 min•Ep. 116
In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! Topics 00:00 Welcome & Introductions 12:03 What Is ServiceNow Studio? 13:45 What About Legacy Studio? 14:43 Studio vs App Engine Studio 20:48 What Are Customers Saying About Studio? 26:06 Andrew’s Favorite Feature of Studio 28:35 When Will Studio Be on PDIs? 29:24 What Knowledge Content is Planned for Knowledge25? 31:07 A Break Point Exclusive! 32:29 Conclusion &a...
Nov 27, 2024•35 min•Ep. 115
In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics 00:00 Welcome & Introductions 02:39 Defining the Many Acronyms (e.g. SDK, IDE) 08:19 Biggest Changes Between Washington and Xanadu for the SDK 16:41 The IDE's Improvements and Clarity on the Many "Studios" 21:05 Best Practices in Development Moving Forward 29:34 Where's the Roadmap Heading? 39:06 Where Can People Get Their Hands on It? 40:26 Conc...
Oct 30, 2024•43 min•Ep. 114
In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:30 How frequently do you listen to new episodes of Break Point? 08:46 What are your favorite types of episode? 12:38 What are your favorite aspects...
Oct 02, 2024•30 min•Ep. 113
While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck's #5 11:31 Lauren's #4 16:49 Chuck's #4 21:09 Lauren's #3 26:26 Chuck's #3 31:14 Lauren's #2 35:21 Chuck's #2 38:51 Lauren's #1 43:39 Chuck's #1 48:16...
Sep 04, 2024•51 min•Ep. 112
The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact info 23:03 Outro Links Kristy's LinkedIn Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Aug 21, 2024•25 min•Ep. 111
We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:07 Outro Links Prompt Library Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Aug 07, 2024•46 min•Ep. 110
I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Platform experience 14:57 Opportunities for improvement 16:05 Dev meetups 16:52 Susan's passion 17:36 Career highlight 18:41 Words of advice 20:00 Conta...
Jul 24, 2024•23 min•Ep. 109
They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring & other topics 24:23 Call to action 25:48 Thanks 30:36 Contact info 32:32 Outro Links Chuck's site Check out the other ServiceNow podcasts . See o...
Jul 10, 2024•34 min•Ep. 108
The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 12:35 Outcomes 15:15 Challenges 19:43 The roadmap 21:50 How did you hear about The Devvies? 25:46 Advice for future applicants 27:17 Contact info 27:49...
Jun 26, 2024•30 min•Ep. 107
We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Career highlight 23:50 W...
Jun 12, 2024•30 min•Ep. 106
Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Studio 15:26 Best practices 17:34 Files created by Creator Studio 20:07 Compatibility with other studios 24:01 Takeaways 26:11 Outro Links Docs: Creator ...
May 29, 2024•29 min•Ep. 105
Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics 00:00 Welcome/Intro 02:27 Writing a lab 09:31 Putting together keynote 18:47 The new developer theme 22:36 Hackathon 24:23 MVPs 27:27 The Japan closing session 31:58 Pranav's contributions 33:45 Closing party 35:21 Dev Advocate Photo Op 37:53 Taking a look at 42:34 Call to action 48:45 Outro Links This episode's blog link Check out the other ServiceNow po...
May 15, 2024•53 min•Ep. 104
Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics 00:00 Welcome/Intro 02:35 What the advocates are doing 15:44 Dos and Don'ts for Knowle...
May 01, 2024•37 min•Ep. 103
As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Delivering the demo 30:53 After the demo 34:32 Contact info 35:33 Outro Links Anoosha Garimella Amit Kumar Highlights Who - Know your audience size, thei...
Apr 17, 2024•38 min•Ep. 102
Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics 00:00 Welcome 01:21 Intros and Thoughts on Washington DC release 04:31 Thoughts on AI 07:16 ServiceNow career storiees 12:29 Advice for people starting their ServiceNow journeys 15:41 Outro Links Video: Full keynote Check out the other ServiceNow podcasts . See omnystudio.com/listener f...
Apr 03, 2024•17 min•Ep. 101
It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions 16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Impact at ServiceNow 42:15 Finding Passion in a Career 45:20 Conclusion & Surprise! Links Check out the other ServiceNow podcasts . See omnystudio.c...
Mar 20, 2024•51 min•Ep. 100
Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics 00:00 Intro/Welcome 05:33 Flow Designer overview 09:17 Why Workflow Studio 11:34 FAQs 14:35 Support for legacy workflow editor 16:08 The roadmap 23:18 Advice for newcomers 25:01 Contact info 26:11 Outro Links Jingfei Chen on LinkedIn Check out the other ServiceNow ...
Mar 06, 2024•28 min•Ep. 99
We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roadmap 40:23 SDK at CreatorCon 2024 42:21 Contact info 43:39 Outro Links @servicenow/sdk - npm LinkedIn Jay Couture Install the ServiceNow SDK LinkedIn ...
Feb 21, 2024•46 min•Ep. 98
Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics 00:00 Intro/Welcome 01:39 #5 07:26 #4 14:21 #3 20:34 #2 25:19 #1 32:12 Outro Links Content calendar Washington D.C. Release Notes Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Feb 07, 2024•34 min•Ep. 97
It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics 00:00 Welcome/Introduction 08:19 Career transition to ServiceNow 09:48 The different programs 13:56 Author 16:02 Success stories 25:40 Career highlight 28:28 Words of Advice 31:50 Contact info 32:29 Outro Links LinkedIn Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Jan 24, 2024•34 min•Ep. 96
To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics 00:00 Welcome/Introduction 06:38 Before ServiceNow 08:06 Getting started on ServiceNow 09:16 Best part of the job 11:02 From admin to CMA 13:10 Motivation 17:32 The ServiceNow Magician 22:03 Career highlight (so far) 24:01 Continuous improvement 26:11 What did you learn this week 27:56 Words of advice 29:49 Contact info 30:37 Outro Lin...
Jan 10, 2024•32 min•Ep. 95
2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024. Topics 00:00 Welcome/intro 02:03 Number Five 09:32 Number Four 17:34 Number Three 24:55 Number Two 35:19 Number One 47:39 Looking forward 50:31 Outro Links Kali Alexander's 100 days of ServiceNow Beyond The Title Podcast Offline with the Radio Bros ServiceNow Portfolio Development Group Discord Service Duck...
Dec 27, 2023•53 min•Ep. 94
A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story. Topics 00:00 Welcome / Introduction 07:01 Career Beginning 09:05 Passions on the Platform 10:02 Growing Alongside the Platform 11:28 Knowledge23 Experience 15:38 Career Goals and Trajectory 17:41 ServiceNow MVP Program 19:02 Words of Advice 20:33 Outro Links Slack Channel Profile LinkedIn Check out the other Service...
Dec 13, 2023•22 min•Ep. 93
Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories. Topics 00:00 Welcome and introduction 01:30 Saaniya Chugh 04:32 Ram Prasath Thirubalan 08:41 Viorica Bolohan 11:40 Jerin Thenayan 14:37 Carleen Carter 18:07 Martin 19:18 Raff 20:34 Shae 22:20 Zina Naghmouchi 29:11 Kopal Garg 34:23 Abey Ahmad Links Abey Ahmad Ram Pr...
Nov 29, 2023•43 min•Ep. 92
App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming. Topics 00:00 Welcome/Introduction 05:23 App Engine defined 06:23 App Engine products 07:36 What goes into each release 09:37 Gen AI and low-code 13:36 Washington D.C. and beyond 16:25 New skills required 17:47 Changes in developer's world 21:01 Compliance 22:24 Words of advice 24:23 Contact info 24:59 Outro Links LinkedIn AI-Powered C...
Nov 15, 2023•27 min•Ep. 91
Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release. Topics 00:00 Welcome/Introduction 08:59 The ServiceNow AI journey 10:55 Where to find generative AI 20:36 But wait, there's more 23:52 Where Gen AI doesn't apply 26:54 Governance 29:57 The release cycle 31:20 Dev skills 34:05 The roadmap 37:17 Advice for new devs 39:24 Contact info 40:31 Outro Links LinkedIn ServiceNow Developer YouTube channel NowLearning Email: chr...
Nov 01, 2023•43 min•Ep. 90
