We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future. Topics 00:00 Welcome/Introductions 08:19 The Devvies Defined 09:46 The winning application 11:28 The submission process 13:15 The video 15:44 The grill session 16:38 What can we improve? 19:06 Defending the title 20:16...
Oct 18, 2023•28 min•Ep. 89
There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts. Links NowCreate LinkedIn: Harshdeep Garg NowLearning ATF Micro-cert ServiceNow Docs: ATF LinkedIn: Raghuveer Moorthy Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Oct 04, 2023•29 min•Ep. 88
Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards. Topics 00:00 Welcome/Introduction 09:03 Big mistake 11:29 Platform passion 14:19 The other side of the world 16:34 MVP 21:29 Belonging groups 25:18 Career Highlight 26:27 What's next? 27:54 Words of advice 29:11 Contact info 29:47 Outro Links Belonging groups LinkedIn Website Check out the other ServiceNow podcasts . S...
Sep 20, 2023•32 min•Ep. 87
Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone. Topics 00:00 Welcome/Introduction 04:06 Purpose 08:19 Who 10:54 Location 15:45 The role of the host 28:22 Timelines 34:41 What's in it for devs? 39:50 Resources 40:40 Outro Links Amazon link to the book Check out the other ServiceNow podcasts . See omnystudio.com/...
Sep 06, 2023•43 min•Ep. 86
We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen's start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:00 Words of advic...
Aug 23, 2023•31 min•Ep. 85
The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy information....
Aug 09, 2023•36 min•Ep. 84
With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:...
Jul 26, 2023•41 min•Ep. 83
You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07 Exam...
Jul 12, 2023•38 min•Ep. 82
Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. Topics 00:00 Welcome/Introduction 03:30 Rob's content 04:58 The idea vault 08:59 How ...
Jun 28, 2023•42 min•Ep. 81
Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization...
Jun 14, 2023•34 min•Ep. 80
Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics 00:00 Welcome/Introduction 04:47 Governance defined 05:47 Resistance 09:28 Personas 10:11 Technical debt and low-code 12:41 Tips for avoiding issues 15:48 Inherited debt 20:20 From theory to real stories 22:45 Advice for new devs 24:27 Summary 25:58 Contact info Links LinkedIn Utah Techn...
May 31, 2023•29 min•Ep. 79
You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights. Topics 00:00 Introduction/Welcome 08:07 How Ebony got started with ServiceNow 12:14 How ServiceNow has changed Ebony's life 16:14 From a non-tech perspective 19:50 If you had to do it over 22:10 Career highlights 25:44 Advice for new developers 28:59 Favorite ServiceNow feature or product 30:07 Con...
May 17, 2023•33 min•Ep. 78
To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year. Topics Before the conference At the conference After the conference Links Knowledge home page Check out the other ServiceNow podcasts . See omnyst...
May 03, 2023•40 min•Ep. 77
It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!" Topics 00:00 Welcome/introduction 02:22 Origin story 09:45 Failure is not a bad thing 12:05 For fun... 13:47 Learning new information 15:05 A family affair 16:10 Your friends thoughts 19:19 Career aspi...
Apr 19, 2023•34 min•Ep. 76
The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon. Topics 00:00 Welcome/intro 03:16 What is CreatorCon? 06:16 Types of activities 11:50 Who will be at CreatorCon? 14:45 Meeting new people 20:52 Call to action 21:46 Outro Links Knowledge website...
Apr 05, 2023•24 min•Ep. 75
Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release. Topics 00:00 Welcome/Introduction 05:03 The mobile origin story 09:22 Utah features - Theming 11:58 Admin features 14:27 Agent features 16:16 Action based lo...
Mar 22, 2023•36 min•Ep. 74
ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform. Topics 00:00 Welcome/introductions 07:05 What is an ERP? 09:26 Who are the ERP vendors? 12:55 ECM defined 21:52 Other similar vendors 25:18 How ECM work...
Mar 08, 2023•43 min•Ep. 73
For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023. Topics 00:00 Welcome/Introductions 07:32 Introduction to product family 09:51 Authorization and authentication 10:52 Security, identity, and privacy 18:25 Product overview 22:52 Data filtration plugin 23:58 Protected tables p...
Feb 22, 2023•47 min•Ep. 72
Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah. Topics 00:00 Welcome/introductions 02:16 Workspace Builder 03:41 RPA on PDIs 05:48 Dark theme 08:06 Script editor enhancements 09:32 ERP customization mining 13:18 Automation Center 15:20 Flow updates 18:28 Next Experience updates 21:29 Table builder 23:17 REST step updates 25:33 ECMAScript default for new apps 28:40 Mobile multi-instance switching 30:44 Lightning round 33:30 Outro Links ...
Feb 08, 2023•36 min•Ep. 71
Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members. Topics 00:00 Welcome/introduction 02:39 Pranav's schooling 04:45 Locations 06:19 Early career 09:06 Inspiration 12:27 For fun 15:09 Things Pranav has built 18:00 Looking forward 19:50 Knowledge 23 21:30 Words of advice 25:04 Contact info 25:29 Outro Links LinkedIn Email: pranav.bhagat@servicenow.com Check out the other ServiceNow podcas...
Jan 25, 2023•27 min•Ep. 70
ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story. Topics 00:00 Welcome/introduction 04:33 Transformation 05:20 Working in higher ed 06:48 Sharing tips from higher ed 09:24 Current projects 13:49 Staying up to date 16:15 Best career advice 19:07 Worst career advice 20:30 Greatest achievement 23:38 Words of advice 24:...
Jan 11, 2023•27 min•Ep. 69
2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed. Topics Listenership is up Goodbye Brad, Hello Lauren and Pranav Knowledge 22 San Diego and Tokyo content Did You Know and Get To the Point Updated low-code apps for dummies Holiday SNUG Looking forward to 2023 More great content for Utah and Vancouver New group of dev MVPs Mentorship Knowledge 23 Return to in-person meetups Closing...
Dec 31, 2022•27 min
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer. Links Debugging best practices Secrets management LinkedIn: Sameer Kumar Pandey Data anonymization LinkedIn: Kasthuri Nagappan Data Governance White-paper Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy informat...
Dec 28, 2022•24 min•Ep. 68
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer. Links Debugging best practices Secrets management LinkedIn: Sameer Kumar Pandey Data Governance White-paper Data anonymization LinkedIn: Kasthuri Nagappan Check out the other ServiceNow podcasts . See omnystudio.com/listener for privacy informat...
Dec 14, 2022•25 min•Ep. 67
Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy. Topics 00:00 Welcome/introduction 07:06 In-platform processing mining overview 08:31 Benefits of in-platform 14:02 Performance Optimization on PDIs 15:24 How it makes work better 18:09 The ski map 21:17 Finding definitions 24:14 Connecting with Automation Center 27:26 Sidebar: Single platform 30:43 Roadmap 35...
Nov 30, 2022•40 min•Ep. 66
As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub. Topics 00:00 Welcome/introduction 04:36 Automation Engine with Michael Meiner 04:52 Integration Hub defined 07:22 Connection overrides 09:38 Integration Hub Imports Mapping Updates 12:56 Matching reference fields 14:18 Dynamic outpu...
Nov 16, 2022•24 min•Ep. 65
The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my guest and I have some fun finding fascinating features Topics 00:00 Welcome/introduction 04:50 How mobile got where it is 11:12 The mobile SDK 14:13 What's new in Tokyo 22:29 Why do we have multiple apps? 27:06 Lightning round 29:58 Roadmap 31:02 Words of advice 32:39 Contact info 33:12 Outro Links LinkedIn Docs: Mobile hierarchy Email: adam.golab@servi...
Nov 02, 2022•35 min•Ep. 64
In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo features and beyond including a few tips that you may not know about. Topics 00:00 Welcome/introductions 04:26 Introduction to Next Experience 06:03 Unified navigator 09:23 New Tokyo features 10:58 Blockers 12:59 Themes 13:54 Roadmap 15:17 Enablement 16:01 Words of advice 17:30 Contact info 18:00 Outro Links Next Experience Center of Excellence Aman...
Oct 19, 2022•20 min•Ep. 63
Buy vs. Build is a challenge every developer faces at some point. When it comes to automation and integration, it's good to know your way around the available options before making a decision that could potentially create technical debt. This episode's guest brings some light to the pre-built options for ServiceNow Automation Engine. Topics 00:00 Welcome/Introduction 04:40 Defining Automation Engine 07:09 No/Low/Pro-code 09:49 Bullet 1: Spokes 13:13 Bullet 2: Flow templates 17:02 Bullet 3: Solut...
Oct 05, 2022•35 min•Ep. 62
As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest shares her thoughts on one of our capabilities to help with that. Topics 00:00 Welcome and introduction 04:35 What is AEMC? 07:11 Pipelines 09:19 Configuring pipelines 10:39 Installation and licensing 11:42 Controller instance 12:48 Cloning considerations 13:44 Roadmap 15:04 Words of advice 15:38 Contact info 16:20 Outro Links LinkedIn Check out the o...
Sep 21, 2022•18 min•Ep. 61
