#26: Solving Your CX Problems with Emotions

This week on Biz Tips for BFFs talked about feelings. Yes we said it feelings but truly it’s the emotions customers feel when they buy from you and how important this is to your business. We covered: ⚡️what types of emotions your experience creates for your customers ⚡️how to anticipate the emotions customers have in your business ⚡️and how to create a plan to create positive emotions in your business Because those positive emotions translate into loyal customers that buy from you again and again!