Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! There’s no shortage of laughs in this week’s episode with Tom Dorsey, VP of Digital Shop Evangelism at Auto Vitals. Join us as we dive into the relationship dynamics between technicians and service advisors. About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122 About Our Guests: Tom Dorsey VP of ...
Sep 29, 2020•48 min•Ep. 33
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re diving into shop culture in dealerships, and we’ve got not one, but TWO great guests from Toyota North America to offer their insights on this topic from both a business and a technical perspective. Listen in to learn how aligning goals, gathering feedback, and maintaining a consistent process can help set the foundation for a h...
Sep 22, 2020•48 min•Ep. 32
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re excited to welcome Marion Miller to the show! Marion is the President of Complete Marketing Resources & JASPER Websites. In this episode we dive into how shops can grow their business, cut their marketing costs, and make more money — all by expanding their online presence. About Our Host: Jay Goninen Co-Founder & Preside...
Sep 15, 2020•52 min•Ep. 31
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode we’re talking with Mike Vogel, President of ASMC - Automotive Service Retention and Service Manager Coaching. Today’s topic is all about leadership in service departments. We talk about the importance of focusing on people, working up the ranks, and setting a career path for your technicians. About Our Host: Jay Goninen Co...
Sep 08, 2020•45 min•Ep. 30
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We recently put out a poll on whether or not warranty repayment rates for technicians are fair for an episode of WrenchWay Weekly. We generated a lot of conversation around the topic, so we wanted to extend the discussion on this week’s episode of Beyond the Wrench. Today, we welcome Squire Pettis, Regional Aftersales Manager, Alfa Romeo, to...
Sep 01, 2020•59 min•Ep. 29
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency. On this episode of Beyond the Wrench, we discuss increasing profitability by managing the processes w...
Aug 25, 2020•57 min•Ep. 28
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! What makes the diesel industry attractive to up-and-coming technicians? What should they know before getting into the industry? We have Matt Heacox with us today to share his perspective on these topics. Matt started out his career as a diesel technician and now works as the Director of Service & Technical Support for Diesel Forward. Mat...
Aug 18, 2020•48 min•Ep. 27
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive service repair industry for everyone involved — and that starts with his employees. We discuss ...
Aug 11, 2020•51 min•Ep. 26
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we welcome David Rogers to the podcast. David is an innovator in the aftermarket industry. His experience has allowed him to develop multiple businesses to help make life easier for shops. In this episode, we discuss the much needed paradigm shift that needs to take place in the aftermarket industry in order to get more technicians com...
Aug 04, 2020•1 hr 2 min•Ep. 25
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we dive into recruiting for shops. Our guest is Lisa Joseph, Director of Recruiting, at Find A Wrench. We discuss what shops (big and small) can do to make their jobs more attractive to technicians. We dive into recruiting in rural areas, work culture, the importance of transparency, the always be recruiting mentality, an...
Jul 28, 2020•50 min•Ep. 24
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we’re meeting with Mark Wilson to get the latest updates on our newest platform for technicians and shops, WrenchWay. Similar to a “Zillow for technicians,” techs use WrenchWay to find out what it’s really like to work at shops in their area, and shops can show why techs love working for them. Listen in to hear about how things are goi...
Jul 09, 2020•31 min•Ep. 23
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Is traditional recruiting too slow for technicians? How can dealerships set themselves up to successfully attract technicians in this highly competitive market? This week, we’re chatting with Jake Schaefer, Service and Parts Director at Smart Motors Toyota in Madison, Wisconsin. We discuss how Smart Motors embraces transparency by using Wren...
Jun 30, 2020•50 min•Ep. 22
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re excited to welcome Amanda Schuier to the show! Amanda is the Senior Vice President at Quality Transport Company in Freeport, IL, and she’s very involved with the Technology & Maintenance Council (TMC) . Amanda’s passion for the trucking industry is contagious, and in this episode we dive into the technician shortage, technician sta...
Jun 23, 2020•43 min•Ep. 21
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we’re talking with Ed Roberts, Fixed Operations Director at Bozard Ford Lincoln. Ed is an amazing leader who has helped develop a culture that drives technician retention. Listen in, and learn how Ed focuses on culture from the interview to training and beyond to create an amazing team. About Our Host: Jay Goninen Co-Founder & Pres...
Jun 16, 2020•58 min•Ep. 20
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week we welcome Joe McDonald, VP of Sales for JASPER Engines & Transmissions. Joe’s approach to leadership is exceptional. He understands corporate culture and grows amazing people on his team while maintaining a focus on forward-thinking. Join us as Joe shares how you can separate your shop from your competition and create a better...
Jun 09, 2020•51 min•Ep. 19
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! With the shortage of technicians, it has become so important for shops and dealerships who are trying to attract and hire top talent to make sure they are creating an exceptional candidate experience throughout the entire hiring process. This week, we sit down with David Munford, Service Writer for Toyota of Cleveland, as he shares with us s...
Jun 02, 2020•48 min•Ep. 18
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week we’re talking with Ted Ings, Executive Director for the Center for Performance Improvement and Creator of the Fixed Ops Roundtable. Ted is an innovator in the car dealership world, and we’re excited to have him on the show to talk about his experiences helping dealerships across the country run better fixed operations. About Our Ho...
May 26, 2020•45 min•Ep. 17
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we’re speaking with Dave Foy. Dave is the Service & Parts Director for Prime Motor Group and the Founder of the Fixed Ops Mastermind group. Our discussion is on the importance of focusing on culture and customers in fixed ops. About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122 About ...
May 19, 2020•54 min•Ep. 16
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’ve invited back Mark Wilson, CEO of Find A Wrench, to talk about launching two new products during these uncertain times. While the Find A Wrench team was busy preparing to launch WrenchWay, a new platform for technicians to help them find great shops to work at, the world got turned upside down with coronavirus. As a result, the t...
Apr 30, 2020•44 min•Ep. 15
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we sit down with Tyler Robertson, Founder & CEO of Diesel Laptops. Tyler shares with us how Diesel Laptops got its start by his drive to find a solution to a problem he encountered. Tyler’s shares insights and lessons he learned along the way that all shop owners can benefit from. About Our Host: Jay Goninen Co-Founder & Presid...
Apr 28, 2020•51 min•Ep. 14
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Join us as we speak with Jacob Findlay, Founder & CEO of Fullbay. In this episode, we discuss some of the long-term effects that coronavirus and social distancing will have on shops. We also discuss some ways shops can be on top of these changes - giving them a competitive advantage both during and after coronavirus. About Our Host: Jay ...
Apr 21, 2020•39 min•Ep. 13
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week, we’re excited to welcome Tim Winkeler, President and CEO of VIP Tires & Service. The focus of this episode is around changing the perception of your shop amongst technicians to make it a more attractive place to work. Tim shares a number of excellent strategies they’ve used to change the perception of VIP Tires — from just a t...
Apr 14, 2020•43 min•Ep. 12
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week we’re talking with Charlie Shephard, Senior Business Analyst for RutterKey Solutions, about taking care of your employees, and in particular, your technicians. We discuss evaluating employees for positions, promoting from within, and having difficult conversations with your technicians. About Our Host: Jay Goninen Co-Founder & ...
Apr 07, 2020•59 min•Ep. 11
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! In our final episode around coronavirus, we're talking to Josh Garvey, Service Manager at Dan's Auto Centre in Mineral Point, Wisconsin. We discuss the impact COVID-19 has had on their shop, and how they're adjusting to the new normal. About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122 About O...
Apr 03, 2020•31 min•Ep. 10
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re talking with Mark Wilson, CEO at Find A Wrench. Mark talks about the recently approved stimulus package — specifically the paycheck protection program — and what it means for small businesses. Plus, we’ll bring you behind the scenes of the platform Find A Wrench is getting ready to launch. About Our Host: Jay Goninen Co-Founder ...
Apr 01, 2020•49 min•Ep. 9
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Join us as we meet with Mike Roppo, President and Director of Dealer Fixed Operations Consulting and Training. Mike shares his insights on the effect coronavirus has had on our dealership network. He shares tips that are not only helpful in times of crisis, but are also best practice for dealer networks and shops to follow in general. We dis...
Mar 31, 2020•56 min•Ep. 8
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we welcome Dan Paulson, CEO of InVision Development International. We’re talking about not only how to survive the impact of coronavirus, but also how your business can thrive coming out of it. By adapting and evolving your business and looking for opportunities to make improvements, your shop can come out of this better than it was be...
Mar 26, 2020•35 min•Ep. 7
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re sitting down with Ryan Wurtzel, Owner of Kings Equipment in Michigan to discuss navigating the uncertainty of coronavirus as a business owner and leader. We talk about the importance of gaining the confidence of your employees, taking everything one day at a time, and finding opportunities for innovation within your business. Ab...
Mar 23, 2020•33 min•Ep. 6
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! In continuing our discussion around coronavirus, today we’re talking with Stacia Aeschbach of Aeschbach Automotive. Stacia tells us how they came to the difficult decision to temporarily shut down their shop, and how they’re staying positive and productive during this tough time. About Our Host: Jay Goninen Co-Founder & President, Wrench...
Mar 20, 2020•23 min•Ep. 5
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! With the coronavirus on everyone’s mind, we’re going to be putting out frequent, uncut episodes that cover how shops are being affected by COVID-19. Today, we’re talking with Tanner Brandt, Owner of Tanner’s Auto Clinic and Training Manager for Worldpac. Tanner shares what he’s seeing happen in the aftermarket during these early days of the ...
Mar 19, 2020•34 min•Ep. 4
