“We can now answer all sorts of questions” about firefighter cancer risks and mitigations, shares Dr. Jeff Burgess, one of the most well-known fire service researchers who is fighting the good fight — for you. Dr. Burgess, who serves as director of the Center for Firefighter Health Collaborative Research at the University of Arizona, details the two major categories where firefighters can take action to reduce their cancer risks — exposure reduction and healthy living — and offers simple steps r...
Jul 24, 2025•49 min•Ep. 271
This week’s Extra Alarm insights come to us from Deputy Chief Vince Bettinazzi, addressing the critical steps for managing a situation where the incident commander (IC) becomes incapacitated. Bettinazzi emphasizes the importance of preparing for such scenarios, including training and designating backups. He explores the impacts on fireground operations and various strategies for continuity of command, such as transferring responsibilities to other battalion chiefs, safety officers or rapid inter...
Jul 23, 2025•9 min•Ep. 270
“Metro Chiefs is leading the fire service — and I know there are other entities that would argue that, but I’ll take that to the bank.” Fire Chief John Butler, president of the Metropolitan Fire Chiefs Association,” emphasizes the influence of the association, which represents just 1% of departments but covers 50% of population. Part of Metro’s influence stems from its unique governance, with its “two parents” — the IAFC and the NFPA. Chief Otto Drozd, Metro Chiefs executive secretary, also expl...
Jul 17, 2025•52 min•Ep. 269
In the nanosecond after hearing the mayday, Castle Rock (Colorado) Battalion Chief Eric Morgenthaler went from “Is this really happening?” to “I know what I need to do.” His crew had trained repeatedly on scenarios just like this — a firefighter through the floor. Morgenthaler shares a play by play of the mayday as well as his command mindset throughout the event. Additionally, Castle Rock Fire & Rescue has developed an after-action review and video so others can learn lessons and best pract...
Jul 10, 2025•56 min•Ep. 268
This week’s Extra Alarm insights come to us from Paul Fawcett, tackling the critical role of logistics officers in emergency response operations. Fawcett addresses the necessity for a logistics team to manage and streamline complex responses, highlighting their responsibility to provide supplies and ensure that facilities, food, sanitation, lighting, power and communication needs are met. Additionally, learn about training resources offered by FEMA and other institutions to equip logistics offic...
Jul 08, 2025•13 min•Ep. 267
“Everybody’s going to be a leader.” Fire Chief Corey Smedley encourages his entire workforce to step into their own leadership roles and not be afraid to make mistakes. Smedley, who is nearing one year as fire chief for Montgomery County (Maryland) Fire & Rescue, is the organization’s first outside hire for the top spot. The chief reflects on how he worked to learn the in-and-outs of the department’s culture and the importance of asking questions from a place of curiosity, not judgment — key...
Jul 03, 2025•54 min•Ep. 266
The recipe for sleep health: “Build a sleep window, protect the sleep window, and let your sleep accountant balance the books.” On this Better Every Shift playback, we revisit one of our most enlightening episodes, as Dr. Glenn Landry — a self-proclaimed “sleep geek” — details how shifter workers can improve their sleep. He explains the science behind how to prepare the body for sleep, when to nap and why sleep is a “team-based sport.” Landry also shares information about a curriculum for shift ...
Jun 26, 2025•58 min•Ep. 265
This week’s Extra Alarm insights come to us from Senior Captain Chris DelBello, who focuses on the dos and don'ts for commanding your first fire, including checklists for before, during and after the incident. Other topics addressed: pre-fire preparations, such as sharing expectations with firefighters, familiarizing oneself with command worksheets, and practicing size-ups; common mistakes to avoid, like being overly restrictive or switching command modes frequently; and the importance of post-f...
Jun 24, 2025•14 min•Ep. 264
“The calmness comes because the fire alarm in the brain has stopped flogging your body.” That’s how Dr. Jim Lynch describes the effect of a stellate ganglion block — an injection he says turns off the unproductive and chronic fight-or-flight response experienced by many firefighters with PTSD or anxiety conditions. Dr. Lynch details the science behind the procedure, and Firefighter Paul Duran shares not only his experience the SGB procedure but also what made him seek out this treatment in the f...
Jun 18, 2025•55 min•Ep. 263
“I thought he was dead. He thought I was dead.” Firefighter Andrew Klein shares the harrowing story of a recent flashover that left him disoriented and worried his captain was dead in the same terrifying instant his captain thought Klein was dead. Klein shares the play by play of the commercial fire scene — a light smoke condition that turned violent eruption where “everything went lights out.” He details what happened, what saved him and how he’s managing his mental health post-incident. This e...
Jun 12, 2025•1 hr 13 min•Ep. 262
This week’s Extra Alarm insights come to us from Assistant Chief Chad Costa, highlighting squad programs as a solution to rising medical call volumes in fire services. Squad programs involve deploying smaller, specialized units for medical emergencies, preserving larger apparatus for critical incidents and extending their operational lifespan. Costa argues that these programs enhance efficiency, reduce costs, and improve service delivery by implementing data-driven decision-making, tiered respon...
Jun 10, 2025•14 min•Ep. 261
“There’s always a better way to do something; we just haven’t discovered it yet.” Chief Danny Kistner, the new director of fire service programs for the National Fallen Firefighters Foundation , underscores the need for continuous improvement, especially when it comes to finding new ways to reduce firefighter LODDs. Kistner details the threefold mission of the NFFF, highlighting that while supporting firefighter families after a tragedy is the core mission, the foundation is also deeply committe...
Jun 05, 2025•53 min•Ep. 260
“We often do what is inspected , not what is expected .” Preet Bassi, CEO for the Center for Public Safety Excellence, joins the show this week to talk fire department (and personal) accountability and improvement, specifically through the process of accreditation and credentialing. Bassi underscores that if a department doesn’t have a way to track their practices and progress, it could go from being a progressive, emerging department to one that’s considered old school before its leaders realiz...
May 29, 2025•55 min•Ep. 259
This week’s Extra Alarm insights come to us from Battalion Chief (ret.) Greg Rogers, addressing the critical issue of conflicting orders in fire department operations and underscoring the importance of adhering to the established chain of command. Rogers acknowledges the tendency of individuals to obey authority figures, even when orders are conflicting or unsafe, as demonstrated by infamous Stanley Milgram's obedience experiments. This behavior can lead to dangerous situations on the fireground...
May 27, 2025•16 min•Ep. 258
The National Firefighter Registry is back! The registry – a massive project to understand and reduce risk of cancer among U.S. firefighters – was temporarily offline following layoffs at several NIOSH programs. Fortunately, the administration has restored the NFR employees’ positions, and the site is back up and running. Dr. Kenny Fent, the NFR team lead, joins the podcast to detail the program, which helps connect the dots between cancer and firefighting well beyond previous studies. The good n...
May 22, 2025•50 min•Ep. 257
“You’re not Superman; you can’t carry it all.” Sarasota (Florida) Deputy Chief Darin Wallentine urges all listeners, no matter your rank, to carve out time to focus on your behavioral health. If you don’t know where to start, this year’s Safety Stand Down offers a variety of resources centered on the theme “Break the Stigma: Behavioral Health RESET” – Recognize, Educate, Strategies, Empower and Training. Use the resources for your personal health needs, and share them with your crewmembers as pa...
May 15, 2025•49 min•Ep. 256
This week’s Extra Alarm insights come to us from Jeffrey Bryant Jr., a firefighter/paramedic with the Aurora (Illinois) Fire Department. Bryant outlines strategies for a three-person engine company, highlighting the roles of the officer, driver and firefighter, and their tasks in search and suppression. Bryant underscores the importance of training crewmembers to adapt to staffing levels while still prioritizing life safety. He also tackles how two-in/two-out policies can affect decision-making....
May 13, 2025•9 min•Ep. 255
It’s a special show this week, as Dr. Reggie Freeman returns to talk all things higher education and help us celebrate a milestone moment for Zam. It was Chief Freeman who, during his first appearance on Better Every Shift, encouraged Zam to go back to school – and he did. Zam and Freeman share their personal education journeys, detail what they have learned about how they learn, and encourage all fire personnel to consider what’s stopping you from taking the next step in their leadership develo...
May 08, 2025•53 min•Ep. 254
“There’s a job for everybody” at the volunteer fire department. That’s Chief Reid Vaughan’s perspective on recruitment. Cuba, Alabama, where Vaughan serves as fire chief, doesn’t have a lot of financial support, meaning officials have to get creative about how to best serve the community. Vaughan shares volunteer recruitment strategies plus smart ways to do more with less. We dig into all this plus: Mutual-aid relationships that make a big difference Hybrid education programs that fit volunteers...
May 01, 2025•55 min•Ep. 253
This week’s Extra Alarm insights come to us from Division Chief Eric Latimer, who uses the metaphor of pruning a rose bush to emphasize the importance of evaluating and updating fire department practices, policies and technology. Pruning is necessary to eliminate outdated methods and make way for new, more efficient practices. Areas for potential pruning include outdated policies, unsafe practices, irrelevant tools, and administrative methods that fail to leverage new technologies. Continuous an...
Apr 29, 2025•8 min•Ep. 252
It’s Draft Day – a perfect opportunity to spotlight one player who has chosen to support the fire service through the NFL’s “My Cause My Cleats” program. Colts center Danny Pinter, who has several ties to the fire service, honors fallen firefighters on custom designed cleats each season. Zam and Janelle met Pinter a recent National Fallen Firefighters Foundation event where Pinter connected with the fire service leaders and the loved ones of fallen firefighters, reinforcing his commitment to the...
Apr 24, 2025•43 min•Ep. 251
This week’s Extra Alarm insights come to us from Linda Willing, who tackles the significance of proportional responses. Willing emphasizes how underreaction can condone inappropriate behavior, while overreaction can waste resources and damage trust. Using real-life examples, she illustrates that responses should be fair, consistent and proportional to the incidents, whether on the fireground or in organizational settings. Disproportionate responses can lead to further problems, trust issues and ...
Apr 22, 2025•6 min•Ep. 250
“I’ve seen some horrendous accidents and things – never in my life had I seen anything similar to this.” Chief Kim Zaragis describes the scene of the Oklahoma City bombing – a terrorist attack that killed 168 people and injured more than 600 others on April 19, 1995. As we mark 30 years since the horrific incident, Chief Zagaris recounts his 16 days working the scene as the planning section chief – a role he was tasked with due to his extensive experience in USAR responses, emergency management ...
Apr 17, 2025•1 hr 9 min•Ep. 249
This week’s Extra Alarm insights come to us from Dr. Rachelle Zemlok, a clinical psychologist focused on first responders families. Dr. Zemlok examines the tendency of some firefighters to spend extra hours at work to escape personal problems, leading to emotional distance and strained relationships at home. The structured environment of firefighting contrasts with the complexity of home life, causing some to avoid addressing domestic issues. Dr. Zemlok suggests a four-step approach to tackle th...
Apr 15, 2025•10 min•Ep. 248
Firefighters sometimes get “too cute” on the fireground, trying to do too much or step outside their area of expertise. On this Better Every Shift playback, San Francisco Assistant Chief Nicol Juratovac shares some examples and urges firefighters to focus on their bread-and-butter tactics for a strong “interior offensive aggressive attack” – her all-time favorite words. Juratovac is a student of the game day in and day out, honing her skills on everything from incident command and apparatus posi...
Apr 10, 2025•1 hr 16 min•Ep. 247
When fires erupted in Los Angeles in early January, the incidents seemed to shift from wildfire to urban conflagration in an instant. Orange County Fire Authority Fire Chief Brian Fennessy, who grew up in Altadena, hurried back to his home community as it was being run over by the Eaton Fire. What Fennessy witnessed was mind-blowing – only a few homes in a massive area spared from the fires. Fennessy shares his experience during the firestorm, including his use of milk and beer to address one ha...
Apr 03, 2025•1 hr 15 min•Ep. 246
This week’s Extra Alarm insights come to us from Chief Marc Bashoor, who addresses the crucial need for a unified and elevated national fire service structure. Bashoor argues against the closure of the National Fire Academy (NFA), emphasizing its critical role in providing consistent, advanced training across all states. He also critiques the fragmented federal oversight of various fire and emergency services, and proposes the creation of a cabinet-level Department of Emergency Services to conso...
Apr 01, 2025•14 min•Ep. 245
“What’s the building hiding from you?” That’s a key question from Chief Andy Starnes, our resident thermal imaging expert on this special episode of Better Every Shift. Starnes, the founder of Insight Fire Training , joins Zam to dig into all things thermal imaging technology, including how TICs can reveal the building’s hidden dangers, how and why so many firefighters misuse their devices, plus tips and tricks for spending less time staring at a screen and more time locating and mitigating the ...
Mar 27, 2025•1 hr 3 min•Ep. 244
This week’s Extra Alarm insights come to us from Captain Patrick Durham with the Troy (Michigan) Fire Department. Captain Durham addresses the issues firefighters face when dealing with electric vehicle (EV) fires, particularly the challenges posed by thermal runaway events in lithium-ion batteries. Durham covers various methods and tools for extinguishing EV fires, such as firefighting foam, Class D extinguishers, pancake and piercing nozzles, and fire blankets, and ultimately concludes that th...
Mar 25, 2025•9 min•Ep. 243
Whether responding to a medical emergency, coordinating disaster relief, or ensuring officer safety in high-risk situations, public safety radio systems provide mission-critical communications that enable first responders to fulfill their missions. What does it take to ensure these systems remain functional, interoperable and adequately funded? This special episode of the Better Every Shift podcast, sponsored by Kenwood, features a panel discussion on public safety radio systems. Guest host Fire...
Mar 21, 2025•53 min•Ep. 242
