CX: Rohit Amberker (Productivity Paradox)

Rohit Amberker opens this episode of Pace of Change with a clear disclaimer: he is no expert on this week’s topic. However, he does have some experience and insights on the Productivity Paradox. Rohit opens by outlining the definition and history of the Productivity Paradox. Then he moves on to the meat of the topic. Ultimately, the goal of technology is to create customer-centric value from something that doesn’t currently exist. As technology’s capabilities exponentially expand, the Productivity Paradox gap is shortening. Rohit looks to the past to shape the future by exemplifying Facebook and Amazon and examines the current “gap” in AI and blockchain.