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B2BiQ

B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.
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Episodes

What does it take to run a successful AM business? In conversation with Brad Keselowski.

In this episode, Marcus Seibold and Dr Mohsen Seifi interview Brad Keselowski, the founder of Keselowski Advanced Manufacturing. Brad discusses the pain threshold and the need for corporate cover fire in AM, especially when tackling friction points for buyers and programme managers. He explains the delicate balance needed to achieve specs for creating the most cost-effective parts and how to improve confidence with the digital workflow. Siemens Energy is the series sponsor.

May 10, 202244 min

What does it take to run a successful AM business? In conversation with Vishal Singh

In this episode, sponsored by Siemens Energy, Marcus Seibold and Dr Mohsen Seifi interview Vishal Singh, Co-Founder and CTO at Link3D. He covers how to scale the AM business, minimise the risk of production and maximise output by applying learning from the software industry. These lessons give insight into the best economic, business, and cultural practices needed for success in the AM industry.

May 03, 202240 min

What does it take to run a successful AM business? In conversation with Neil Mantle

Success in Additive Manufacturing goes beyond technology. It encourages new ways to think about business governance. Sponsored by Siemens Energy, Marcus Seibold and Dr Mohsen Seifi invite experts to discuss the economics, operational constraints, and the role of culture in creating a successful AM business. Their first guest is Neil Mantle, Director of Manufacturing at Rolls-Royce, with whom we shall delve into the issues around AM with his banker concept and his views on how to build trust and ...

Apr 06, 202239 min

Jett Oristaglio, DataRobot

Data Scientist Jett Oristaglio joins us to talk about Humble AI. Trusted AI and asks, What is everything you need to trust in AI for your life? He goes on to share that trust is not binary- it’s multi -dimensional - and so, there are a number of criteria that should be evaluated. Performance- or, does the model predict the problem being solving for well- otherwise known as accuracy. Operations- or, how reliable is the system that the model is deployed in. And Ethics- or, how well does the model ...

Oct 30, 202037 min

Christine Vanderpool, Florida Crystals

Christine Vanderpool is an Executive Board Member for Cyber Security Hub. She was Inteligenca’s 2019 Woman Cyber Security Leader of the Year and Molson Coors’ CISO before being whisked away to the world’s larges sugar cane refiner- Florida Crystals (which includes Domino Foods). So Christine is certainly an excellent current example of a CISO. Her company is an industry leader, she’s the ultimate cyber security leader at her organization and she’s winning awards for her work. But her background ...

Jul 04, 202025 min

Bob Turner, University of Wisconsin

Bob Turner- a friend and Board member of the Cyber Security Hub- as well as the University of Wisconsin-Madison CISO - was kind enough to make some time for an interview. The following is an overview of the past, the present and perceptions of the future cyber security reality. The University of Wisconsin is a research one level university with about 23,000 staff, roughly 44,000 students during the normal part of an old-normal year. This number jumps to a total of 80,000 users overall, when cons...

Jun 27, 202023 min

Suresh Chowdary, Nokia

During this digital summit panel, Suresh Chawdhary, head of security & privacy for Nokia, stresses the importance of a layered, multi-pronged cyber security approach to best protect from phishing and whaling. This layer defense mechanism moves away from a one-size-fits-all strategy, ensuring that everyone across the enterprise is well equipped to stay protected against threats. Three Cyber Security Defense Layers To Consider By baseline testing employees for their susceptibility to phishing,...

Jun 20, 202020 min

Jim Brady, Fairview Health Services

During this digital panel session, Jim Brady discusses real-time change in incident management. His extensive experience in a multitude of security roles throughout his career means he has seen a lot of changes in the healthcare cyber security field. Naturally, the latest change to make its mark is the new remote work environment COVID-19 has deemed nececessary. A New Reality in Cyber Security In the past, incident response plans are created and workshopped on location—in the case of healthcare,...

Jun 13, 202036 min

Jamal Hartenstein, Cyber Security Expert

Jamal Hartenstein is prior unified security management (USM) in military intelligence. He’s worked with the department of defense on military bases, as a part of joint task forces and has experience with every branch of service. He’s helped with cyber security and data privacy initiatives for hospitals, federal agencies, pension funds and other private sector industries. The Past: Not best in class Jamal is wary of thinking that everything was ‘wine and roses’ prior to the global pandemic. He’s ...

Jun 06, 202019 min

Robert Welborn, GM

Robert Welborn is the Director, Data & Data Science for General Motors. As he sees it, global corporate enterprise has- for the most part, seen data as a luxury, “we'll get to reporting when we get to reporting, we'll upsell, we'll monetize.” Not that monetizing is a bad thing, but Robert’s point is that we haven’t been using data as the ultimate element of decision-making. Sure- data-driven decision-making has occurred, but not to the extent of managing enterprise existence. The global pand...

May 11, 202025 min

Max Just, Coca-Cola

Max Just has been talking about the Future of Work for quite some time. We now all know that the conceptualizing Max had been doing paid off in immediate fashion as the Future of Work is here.

May 04, 202021 min

Elan Frank, Slack

Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiative. It's grown to be a true alternative to email. Channel based messaging is built for the future of work and as we discuss, the future of work is here, now.

Apr 22, 202019 min

AIIA: AI BFSI Panel

This BFSI Panel features key industry experts who share their strategies around pushing their organization into the future. They note that the technology available is user-friendly and rarely the barrier to entry. It is the mapping, the process, and post-implementation that makes or breaks a digital transformation. Agile development and change management are both initiatives that work. Automation has the potential to save time, money, and improve the customer experience, but if it isn’t applied ...

Mar 27, 202031 min

CX: Fred Reichheld (Employee Engagement)

Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring a positive employee experience is because that translates to a positive customer experience. As Fred discussed last time, a good customer experience means an increase in profit. However, Fred is careful to clearly define what make a good employee experience. Is it lots of vacation time, the ability to shirk difficult customers, and taking on only the best shifts? Of course not, as this would...

Mar 24, 20209 min

AIIA: Max Just/Julie Seitz (Future of Work)

Max Just is accompanied by a special guest on this episode of Future of Work. Julie Seitz is an expert on all things workspace, which makes her the perfect partner for the topic of—you guessed it—the future of workspaces. While she notes that an enterprise can’t necessarily futureproof themselves in this regard, she encourages them to get out of their insular spaces for the sake of spotting trends in how people are working in universities, airports, etc. Flexibility and simplicity in a workspace...

Mar 20, 202012 min

CX: Fred Reichheld (Customer Centricity)

Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies that do the best at enriching the lives of their customers are growing two-and-a-half times faster than their competition. Today, word of mouth and truth spreads like wildfire. The modern enterprise can no longer depend on clever advertising campaigns to mask their shortcomings. Building a customer-first culture isn’t always easy, though. Legacy companies h...

Mar 18, 202013 min

PEX: Gary Pilacinski, L.A. Care Health Plan

Gary Pilacinski, director of business process improvement engineering with LA Care Health Plan, discusses the importance of cultural transformational change. From start-ups to legacy organizations, Gary stresses how critical culture is for the success of an enterprise. One common stumbling block to a successful culture change is a lack of buy-in from the C-suite. Conversely, if upper management sees a need for change but doesn’t effectively implement it, employees who have been with the organiza...

Mar 16, 202021 min

AIIA: Roland Haefs, Henkel

Roland Haefs, with Henkel, discusses enterprise evolution and the shift from having purely transactional relationships to becoming a true business solutions provider. It takes strong leadership and an entrepreneurial spirit to pull off such a transformation, which Roland details. In order to demonstrate his point, Roland lays out Henkel’s approach to the shared services process of master data management. Next, the conversation turns to RPA and AI more specifically, including its role in shared s...

Mar 13, 202024 min

CX: Deena John, McDonalds

McDonald’s senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions vary, Deena describes digital transformation as “transforming through integration of technology” with the goal of generating maximum value for the customer. End-to-end disruption means looking into the future and creating a transformation road map that leads to a new operating model. Deena discusses the differences and similarities between agile and lean, and the iterative proce...

Mar 11, 202021 min

PEX: Karen Tilstra, Florida Hospital

Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen emphasizes the intent of the Innovation Lab, which, not surprisingly, is innovation. However, the process to innovation is often overlooked. Karen describes it as a “multifaceted journey of learning, of discovery, of openness.” In other words, innovation isn’t instantaneous, nor does it happen in a silo. When a brand thinks they know what’s best for their customers—instead of interacting with thos...

Mar 10, 202030 min

SSON: Gerald Lackey, GAF

Gerald Lackey, VP of Business Optimization and Agility at GAF, discusses their 18-month journey into their current transformation. Gerald is no stranger to enterprise transformations, having participated in a few himself, but he outlines a few unique strategies GAF is taking. For example, GAF is especially focused on business outcomes for their customers. That means that instead of creating a solution and selling it to customers, they are learning about the needs of their customers and creating ...

Mar 09, 202018 min

AIIA: Dimitri Popov, Mann + Hummel

Dmitri Popov, global service management lead for Mann + Hummel Group, joins us today to discuss scaling RPA. Dmitri himself admits that such a process is painful, in part because of the few successful enterprise examples for which to model after. Dmitri points to IBM as a company who has done it well. Next, Dmitri discusses how to leverage shared services in the most efficient way, exemplifying R&D and certain purchasing aspects. One of the most difficult components of implementing RPA acros...

Mar 06, 202031 min

CX: Todd Gilliam, Comcast

Todd Gillam joined Comcast a decade ago—when the word “Comcast” was met with severe negativity. During the first part of our conversation with Todd, he laments over those dark days and discusses the progress they made the first five years after he was hired. They cleaned up their image by addressing common complaints such as hold times and technician effectiveness. Stage two involved systematically identifying and fixing a broader range of customer pain points by utilizing NPS surveys. By combin...

Mar 04, 202016 min

PEX: Peter Van Den Heuval, Shell

Peter Van Den Heuval, product manager with Shell, is better known internally as Peter PI. In this conversation, he explains the origin story of his nickname, a nod to Shell’s use of OSIsoft’s PI System data infrastructure. Shell has been ahead of the data game since 1996, as they understood the long-term implications of real-time data and looked for a platform to store and analyze that data. PI fit the bill. Now, as technology and processing power has bumped data into the next frontier, Shell ap...

Mar 03, 202017 min

SSON: Tomorrow Today Ep. 4

On this episode of “Tomorrow Today,” Barbara Hodge discusses the power of continuous education. With the turn of the decade, Barbara decided to make some changes to her own learning path. She is fully open to, and expects, new insights from her new experience to spill over into the way she works. On an enterprise level, global corporations also expect talent to continuously peruse new avenues of education. Today’s ever-evolving landscape requires it. Next, Barbara discusses avalanches—both liter...

Mar 02, 202010 min

AIIA: Deepak Subbarao (Unstructured Data)

Deepak Subbaru joins us again, this time, to discuss unstructured data. The recent explosion in technology inputs has raised the bar for customer expectations. They want more, and they want it now. Requests are coming via phone calls, social media, emails, etc. The product of this feedback is unstructured data. Deepak goes in depth on three actionable steps to take in order to leverage the power of unstructured data: know your data, know the sources of your data, and prepare your data. Next, Dee...

Feb 28, 202010 min

CX: Uzair Rashid, CVS Healthcare

Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a unique perspective to CVS, a Fortune 10 healthcare innovations company, because prior to CVS, he spent many years as a consultant. He understands how to level set and create meaningful change in legacy companies. When it comes to healthcare disruption, Uzair puts it this way: “Innovation at the speed of regulation.” Uzair’s goal is to seek out key technology enablers that create new patient exper...

Feb 26, 202022 min
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