CX: Helenio Gilabert, Schneider Electric

Helenio Gilabert is the senior director for digital transformation with Schneider Electric. Right out of the gate, Helenio stresses that word “transformation” over “digital.” While technology is the enabler, meaningful implementation can’t happen without a process and cultural change. This process must include all enterprise verticals and every individual within an organization. As Helenio puts it, “You have to offer [employees] a clear view of the path that they can take as an individual to contribute to the organization. And that will require some investment from companies in training and professional development.” Lastly, Helenio defines edge solutions as a hybrid approach to cloud and AI. After all, data is only as good as what we do with it.