In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony delve into the critical topic of operational efficiency within managed IT services. They explore practical strategies for enhancing help desk and project management effectiveness, aiming to streamline processes and reduce inefficiencies that can hinder MSP growth. The discussion includes real-world examples of MSP challenges and innovative solutions, emphasizing the importance of choosing the right tools and maint...
Apr 27, 2024•41 min•Ep. 58
This transcript is for the All Things/MSP podcast. In this episode, Eric and Justin discuss the topic of scaling an MSP business. They explore different strategies for scaling, including adding new services, marketing, and acquiring other businesses. They emphasize the importance of budgeting and planning for growth, as well as the need to delegate tasks and build efficient processes. The hosts also highlight the significance of staying up-to-date with marketing trends and continuously improving...
Apr 20, 2024•44 min•Ep. 57
In this episode, Justin plucks a topic directly out of the Facebook group to discuss, travel expenses. This is a topic that comes up frequently as you begin to gain clients that are not exclusively within your normal radius geographically. We discuss quoting and setting expectations as two key elements of making sure that you and your clients are on the same page. There are also a few announcements you won't want to miss.
Apr 09, 2024•27 min•Ep. 56
In this episode of the All Things MSP podcast, the hosts discuss mergers and acquisitions (M&A) in the MSP industry. They are joined by Adam Borst, VP of the Vista Business Group, who specializes in working with IT businesses. They discuss the valuation of MSPs, with a focus on EBITDA (earnings before interest, taxes, depreciation, and amortization) and the factors that drive the value of an MSP, such as recurring revenue and contract length. They also touch on the importance of a transition...
Apr 06, 2024•33 min•Ep. 55
In this episode of the All Things MSP podcast, the hosts discuss the findings of the new State of the Channel report for 2024. They highlight the importance of hiring a CFO or equivalent financial professional to improve business skills in areas such as financial forecasting, budgeting, and cost control. They also discuss the challenges of competition and pricing pressure in the MSP industry. The hosts emphasize the need for MSPs to provide value-added services and differentiate themselves from ...
Mar 26, 2024•32 min•Ep. 54
In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the importance of implementing recurring revenue models in managed service provider (MSP) businesses. They emphasize the benefits of offering monthly recurring revenue (MRR) options to clients, such as increased stability and profitability for the business, as well as improved client retention. The hosts provide examples of how MSPs can incorporate MRR into their pricing models, including offering monitori...
Mar 19, 2024•22 min•Ep. 53
In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the definition of an MSP (Managed Service Provider) and how to explain it to clients. They debate the various interpretations of the term and the different services that fall under the MSP umbrella. They also emphasize the importance of speaking in a language that clients understand and tailoring your messaging to their specific needs. The hosts conclude by teasing a future episode on pricing models for MS...
Mar 12, 2024•34 min•Ep. 52
In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony are joined by Joel Abramson from Produce8 to discuss the power of work analytics in boosting productivity and reducing burnout. They explore the inefficiencies caused by distractions, over-collaboration, task switching, and burnout, and how Produce8's platform helps individuals and organizations gain awareness and make positive changes. Discover how PRODUCE8 can revolutionize your workday and improve your o...
Mar 05, 2024•32 min•Ep. 51
In this insightful episode, we explore the transformative power of outsourcing for Managed Service Providers (MSPs). Discover how delegating non-core tasks can significantly enhance operational efficiency, scalability, and competitiveness in the tech industry. Our discussion sheds light on the best practices for selecting outsourcing partners, managing remote teams, and ensuring quality and security in outsourced services. Whether you're a seasoned MSP looking to optimize your operations or a ne...
Feb 27, 2024•24 min•Ep. 50
Join us as Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, dive deep into the nuances of running a successful MSP business. In this episode, they share invaluable insights on operational efficiency, the importance of outsourcing, and strategies to maximize profitability. Discover how adjusting your service offerings can lead to significant business growth and why knowing your limitations can be your greatest strength. Whether you're an MSP veter...
Feb 23, 2024•26 min•Ep. 49
In this insightful episode of the All Things MSP podcast, hosts Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, delve into the evolving landscape of Managed Service Providers (MSPs). They explore the shift from traditional maintenance roles to strategic management, highlighting the importance of adapting to technological advancements such as cloud computing and AI to provide value beyond mere maintenance. The conversation also touches on the cha...
Feb 15, 2024•22 min•Ep. 48
In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony welcome Rick Valdes of UTMStack to discuss the power of open source in the cybersecurity landscape. UTMStack offers a comprehensive, 100% free open source cybersecurity platform designed for Managed Service Providers (MSPs) seeking to enhance their security services without the high costs associated with traditional solutions. With features like log management, threat detection, and compliance assistance, U...
Feb 06, 2024•25 min•Ep. 47
Join Justin Esgar, Eric Anthony, and special guest James Kernan in an enlightening discussion on the current landscape of Managed Service Providers (MSPs). In this episode of the All Things MSP podcast we talk to James Kernan, with his 30-year tenure in the industry, shares invaluable insights on overcoming adversity, the benefits of MSP peer groups, and actionable strategies for business growth. Whether you're looking to improve your MSP's revenue, tighten security protocols, or just need some ...
Feb 01, 2024•28 min•Ep. 46
In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony engage in a thought-provoking conversation with Marnie Stockman and Nick Coniglio, the authors of “Lead it Like Lasso”. This discussion delves into the intricate aspects of lifelong leadership, drawing parallels from the widely acclaimed Ted Lasso series. The authors share their unique insights on how to cultivate a successful leadership style, emphasizing the importance of understanding and embracing one's...
Jan 23, 2024•35 min•Ep. 45
Join us in this episode of All Things/MSP, where host Eric Anthony sits down with ecosystems expert Greg Plum. Diving into the evolving landscape of MSP ecosystems, Greg offers invaluable insights on how MSPs can leverage ecosystem models to enhance their strategies. This episode provides a unique perspective on ecosystem dynamics, differing from traditional channel approaches. Learn how MSPs can identify new routes to market, forge strategic alliances, and utilize these insights to better serve...
Jan 18, 2024•20 min•Ep. 44
Tune in to the All Things MSP podcast, where host Justin Esgar and co-host Eric Anthony engage in an insightful discussion with Jeff Farris, CEO of CloudRadial. This episode delves into the transformative strategies for Managed Service Providers (MSPs) in the ever-evolving tech industry.Jeff Farris shares his perspective on the importance of adapting to client needs and enhancing customer experience in the MSP sector. The conversation revolves around how MSPs can shift from traditional methodolo...
Jan 16, 2024•42 min•Ep. 43
Discover the key to skyrocketing your MSP business in this must-watch episode of 'All Things MSP' with co-hosts Justin Esgar and Eric Anthony, featuring special guest Steph Hilfer from Viim, a purpose-driven branding agency. Dive into a dynamic discussion that reveals essential strategies crucial for the growth and success of your IT services business.As we delve deeper, Steph Hilfer shares her profound insights on the power of branding in the MSP industry. Learn about the significance of visual...
Jan 11, 2024•39 min•Ep. 42
In this episode of "All Things MSP," host and producer Eric Anthony takes the reins alone while his co-host Justin Esgar enjoys a well-deserved vacation. Diving into the crucial topic of work-life balance, Eric engages with Tim Coach from PIA (Performance Insightful Automation), exploring the transformative role AI can play in the day-to-day operations of Managed Service Providers (MSPs).The conversation begins with a candid reflection on the struggle for work-life balance, particularly in the c...
Jan 03, 2024•37 min•Ep. 41
In this special episode of "All Things MSP," hosts Justin Esgar and Eric Anthony take a reflective journey through the highlights of 2023. They revisit some of the most entertaining moments, guest insights, and innovative ideas that have shaped the MSP landscape this year. From exploring the origins of the podcast, to pricing strategies, and compliance requirements to dissecting the evolving role of AI in managed services.Join us for "The Best of All Things MSP 2023" as we celebrate a year of pr...
Dec 30, 2023•21 min•Ep. 40
In this insightful episode of "All Things MSP," hosts Justin Esgar and Eric Anthony delve deep into the complexities and strategies of vendor management in the IT services industry. The episode begins with a nod to the podcast's sponsor, Super ops.ai, highlighting their role in the industry.The conversation quickly turns to the challenges and opportunities of vendor relations, as highlighted by the IDC North America Partner landscape study for 2023. Justin shares his experiences and frustrations...
Dec 21, 2023•27 min•Ep. 39
In this insightful episode of the “All Things MSP” podcast, host Justin Esgar delves into the crucial aspects of growing and managing an MSP (Managed Services Provider) business as we approach 2024. Justin opens the episode discussing the ACEs conference, emphasizing its content-driven nature and its role in helping MSPs elevate their business strategies.The core of the episode revolves around two main themes. First, Justin shares his current reading list, focusing on books that offer valuable i...
Dec 15, 2023•26 min•Ep. 38
In this episode of "All Things MSP," hosts Justin Esgar and Eric Anthony dive into the game-changing world of Fido keys and their role in securing IT services. The episode begins with a humorous anecdote about the battle between Liquid Death and the Arnold Palmer family, setting a lively tone for the discussion. Co-host Eric Anthony emphasizes the significance of the Liquid Death story, linking it to the broader theme of cybersecurity.The hosts then welcome guest Joe Scalone, a senior Solutions ...
Dec 07, 2023•36 min•Ep. 37
In this episode of "All Things MSP," Justin Esgar and Eric Anthony are joined by Trevor Thomas, VP of Sales from Zen Contract. The trio delves into the complexities of the MSP sales cycle, emphasizing the importance of understanding a client's business beyond the technical aspects. Trevor shares insights on verticalization, tailored solutions, and the significance of addressing real business pain points. The hosts discuss a three-call approach to discovery, anchoring pricing, and the hierarchy o...
Nov 29, 2023•34 min•Ep. 36
In this episode of "All Things MSP," Justin Esgar and Eric Anthony delve into the untapped potential of ChatGPT for MSPs. Justin shares his recent discovery of optimizing ChatGPT prompts to enhance communication and problem-solving. The hosts explore real-world applications, from rewriting emails to strategic planning for events like the ACE'S conference. They discuss the power of layering prompts, emotional awareness, and the evolving capabilities of AI in MSP operations. The episode highlights...
Nov 21, 2023•29 min•Ep. 35
In this episode of "All Things MSP," hosts Eric Anthony and Justin Esgar delve into the intricate world of compliance for IT service businesses. The discussion revolves around the non-technical aspects of running an MSP and the challenges associated with ensuring both the MSP and its clients remain compliant. The hosts emphasize the cascading nature of compliance, where adherence to regulations trickles down from the MSP to its clients and, in turn, to the clients' clients.The episode highlights...
Nov 14, 2023•58 min•Ep. 34
In this episode of "All Things MSP," Justin Esgar and Eric Anthony dive deep into the often elusive world of productivity and work-life balance. Justin shares a personal anecdote from his school days, highlighting his early knack for software installation, while Eric emphasizes the importance of frequency in managing different life domains. They explore various productivity hacks, including calendar blocking and time allocation to tasks. The conversation touches on the challenges entrepreneurs f...
Nov 07, 2023•25 min•Ep. 33
In this episode of "All Things MSP," host Justin Esgar and co-host Eric Anthony are joined by Ali Mahmoud, the VP of Product at Augmentt, to explore how MSPs can enhance their services and offerings in the world of cloud management, particularly focusing on Microsoft 365. They dive into the significance of security, risk assessment, and how to streamline MSP operations. Ali explains how Augmentt simplifies Microsoft 365 management and allows MSPs to monitor and secure multiple customers from a s...
Oct 31, 2023•24 min•Ep. 32
In this episode of the "All Things MSP" podcast, host Justin Esgar and co-host Eric Anthony, producer extraordinaire, sit down with special guest Tim Bowers, CEO of Halo PSA. The episode delves into the non-technical aspects of running an IT services business and focuses on how a PSA (Professional Service Automation) system can be a game-changer for MSPs.Tim Bowers introduces Halo PSA, emphasizing its role as a service delivery platform tailored for MSPs. The discussion centers on the advantages...
Oct 24, 2023•34 min•Ep. 31
In this episode of "All Things MSP," co-host Justin Esgar and podcast producer Eric Anthony delve into the concept of "eating your own dog food" in the world of managed service providers (MSPs). They discuss the importance of using the very products and services you sell to your clients, sharing personal anecdotes and insights into how this practice can improve efficiency, enhance support, and build trust with customers.Justin and Eric emphasize that MSPs should familiarize themselves with the t...
Oct 17, 2023•19 min•Ep. 30
In this episode of "All Things/MSP," hosts Justin Esgar and Eric Anthony dive deep into the world of protection for modern communication with their guest, Gene Reich from Traceless. They discuss the recent high-profile MGM breach and the evolving landscape of cybersecurity threats that MSPs and businesses face today.The episode highlights how Traceless addresses the challenges of securing sensitive information, such as passwords and confidential data, in an increasingly vulnerable digital enviro...
Oct 10, 2023•28 min•Ep. 29
