AI Today Podcast #025: Interview with Matt Gardner, St. Louis Blues (NHL Hockey Team) – Facebook Chatbot Fan engagement
Feb 21, 2018•19 min•Season 1Ep. 25
Episode description
In this podcast, we interview Matt Gardner who heads digital strategy for the St. Louis Blues professional hockey team (NHL). The St. Louis Blues have implemented an AI-powered Facebook Messenger bot tool to enhance the fan and spectator experience. Matt realized that fans want to be engaged through social media moreso than websites and email.