In this episode of Add To Cart, we are joined by Ed Ross, Co-founder of TradeMutt, the home of funky workwear with an important message. After working on cattle stations and doing a Ag diploma, Ed found himself in Brisbane working as a Carpenter. He and another tradie mate got delivered some devastating news, which inspired them to change what workwear looks like and make a real impact on mental health in the construction industry and beyond. So TradeMutt was born. In this conversation, we dive ...
Nov 29, 2020•39 min•Season 1Ep. 35
In this episode of Add To Cart, we checkout Carl Hartmann, a serial entrepreneur, co founder of Temando, Compono and Lyre’s Spirit Co. Carl took the shipping and fulfillment solution, Temando from an idea to one of the largest Australian technology companies, having raised over $55m in funding. Compono, an end to end talent solution company, was born from Carl’s own hiring frustrations and his latest venture is award-winning, non alcoholic spirit retailer, Lyres, launched in 2019. Links from the...
Nov 26, 2020•8 min•Season 1Ep. 34
In this episode of Add To Cart, we are joined by Chris Titley, a stockbroker at Morgans. Chris has a special interest in fin techs, digital banks and payment methods. He even hosts his own podcast on the matter, Bank to the Future, where he interviews founders and leaders from fintech businesses who are doing things a little differently. During the chat, Chris covers everything from the buy now pay later emergence, how open banking has opened up disruption opportunities and which metrics investo...
Nov 22, 2020•46 min•Season 1Ep. 33
In this episode of Add To Cart, we checkout Gabby Leibovich, Co founder of Catch, the business he and his brother started in 2006 from a garage in Melbourne and sold in 2019 for 230 million dollars. Links from the episode: Chemist Warehouse Start Up Nation Catch of the Decade: How to Launch, Build & Sell a Digital Business by Gabby & Hezi Leibovich Catch Building Australian eCommerce Giants: Secrets & strategies from Catch founder, Gabby Leibovich | #028 Acast (sponsored) Questions a...
Nov 19, 2020•6 min•Season 1Ep. 32
In this episode of Add To Cart, we are joined by Domm Holland from Fast, a one click online login and checkout experience. Originally from Australia, Domm recently moved his family over to San Francisco to chase his vision. Domm talks us through how he came up with the idea for Fast and created a working prototype in 48 hours, how he secured a Co-founder and investors using Twitter and why he thinks Australian retail is actually leading the way on the global stage. Links from the episode: Fast P...
Nov 15, 2020•47 min•Season 1Ep. 31
In this episode of Add To Cart, we are joined by Pip Brett, owner of JUMBLED, an award-winning homewares and fashion retailer. Based out of Orange in regional NSW, Pip and her team have created a product range which would be better described as a gallery and a customer base that would be better described as a community. This chat covers everything from how regional retailers often make better storytellers, how JUMBLED approach the complicated world of shipping with regional, bulky and fragile co...
Nov 08, 2020•50 min•Season 1Ep. 30
In this episode of Add To Cart, we are joined by Carl Hartmann, a serial entrepreneur, co founder of Temando, Compono and Lyre’s Spirit Co. Carl took the shipping and fulfilment solution, Temando from an idea to one of the largest Australian technology companies, having raised over $55m in funding. Compono, an end to end talent solution company, was born from Carl’s own hiring frustrations and his latest venture is award-winning, non alcoholic spirit retailer, Lyres, launched in 2019. Carl share...
Nov 01, 2020•53 min•Season 1Ep. 29
In this episode of Add To Cart, we are joined by Gabby Leibovich, Co founder of Catch, the business he and his brother started in 2006 from a garage in Melbourne and sold in 2019 for 230 million dollars. Gabby studied a Computer Science degree in pre internet days, but it was a passion for retail that really inspired his business career and led him to become an Australian eCommerce pioneer. A natural storyteller, Gabby chats about his experiences from the early days of Catch, selling one deal ev...
Oct 25, 2020•44 min•Season 1Ep. 28
In this episode of Add To Cart, we are re-joined by Kate Collinson, eCommerce consultant & growth marketer and Craig Somerville, Managing Director of digital marketing agency Reload Media. It has been six months since we first met with these two for an insider’s take on Australian eCommerce in the time of COVID and we are due for an update. This chat includes tips on how retailers should approach the latter part of 2020, Black Friday included, eCommerce growth predictions for 2021 and a disc...
Oct 18, 2020•54 min•Season 1Ep. 27
In this episode of Add To Cart, we are joined by James Bartle, Founding CEO of Outland Denim. The former motocross rider was inspired to build a company that drives social change and saw denim jeans as the ultimate product to achieve this. Four years in, the brand has its own Cambodia-based production services employing local seamstresses, appears in stores across Australia, the US and Canada and has been worn by Meghan Markle. During the conversation, James shares his passion for denim, the sto...
Oct 11, 2020•55 min•Season 1Ep. 26
In this episode of Add To Cart, we are joined by Oliver and Ruby Hagen, who run Hagen’s Organics, a second-generation butchery based in Melbourne. The Hagen family are no strangers to change, starting in the 1980’s selling organic fruit and veg, then shifting to meat in the late 90s. Siblings, Oliver and Ruby, continue to run the company with an online presence very much at the core of the business. In this chat, they share their thoughts on the importance of transparency and commitment to custo...
Oct 04, 2020•41 min•Season 1Ep. 25
In this episode of Add To Cart, we are joined by Hannah Spilva and Verity Tuck, Co-founders of gifting business, LVLY. From backgrounds in advertising, Hannah and Verity are now turning over in excess of $3m with LVLY, delivering amazing posies in beautiful jars with heart warming and slightly cheeky messages on them. In this chat you will hear how they solved the ultimate challenge with flower delivery, their top tips for attracting and keeping millennial customers and how Hannah’s Christmas wa...
Sep 27, 2020•43 min•Season 1Ep. 24
In this episode of Add To Cart, we are joined by Michael Gillespie, Chief Digital & Technology Officer at pizza giant, Domino’s. The conversation takes us from the early days of digital at Domino’s, pioneering online pizza sales right through to the most recent AI innovations the team is rolling out across Australia and beyond. Michael shares his tips for up-selling and cross-selling success, his views on the importance of democratising data and how he and his team have taken the ultimate cr...
Sep 20, 2020•52 min•Season 1Ep. 23
In this episode of Add To Cart, we are joined by Danielle Holloway, Founder & CEO of Merry People. Dani recognised a gap in the market for fashionable, functional, wearable gumboots and used her house-buying savings to turn that idea into a reality. Six years on, the business operates across Australia and the US and is a fantastic example of doing one thing and doing it exceptionally well. Dani shares her story covering how to get started turning an idea into a manufactured product, her expe...
Sep 13, 2020•42 min•Season 1Ep. 22
In this episode of Add To Cart, we are joined by Danielle Lewis from the influencer marketing platform and agency, Scrunch. Whether you’re a TikTok regular or a social media novice, understanding how to best utilise influencers within your business can be daunting. Danielle gives us tips on what you should look for when selecting influencers to represent your brand, how to brief them to get the best response and the future of influence on social media platforms such as Instagram and TikTok. Plus...
Sep 06, 2020•38 min•Season 1Ep. 21
In this episode of Add To Cart, we are joined by Tom and Natalie Hintze from Mr Pool Man. These two siblings have taken their dad’s pool store and transformed it into an eCommerce powerhouse which has disrupted the very slow moving world of pool parts and accessories. Tom and Nat discuss everything from split testing free shipping to manufacturing their own product to qualifying for B Corp status and share heaps of coal-face tips on what it takes to transition bricks and mortar to an eCommerce m...
Aug 30, 2020•50 min•Season 1Ep. 20
In this episode of Add To Cart, we are joined by Mike Angell, Co-founder of Vop, an app that allows brands to create a shoppable TikTok feed. From small beginnings as a self taught programmer, Mike has managed to work with some of the biggest names including, Black Milk, Shopify and Culture Kings. He shares his thoughts on everything social media from communities and their preferred platforms to the key criteria for developing strategy, plus we get his insider take on how brands should navigate ...
Aug 23, 2020•42 min•Season 1Ep. 19
In this episode of Add To Cart, we are joined by Anna Ross, founder and CEO of beauty brand Kester Black. The business started as a fashion label, then sold jewellery, but it wasn’t until Anna noticed a lack of cruelty-free nail polish colours, that ethical cosmetics became the focus. Tripling business revenue in just three months, Kester Black expanded and went on to become the world’s first make-up company to achieve B Corp certification. From finding a chemist on Gumtree to international ship...
Aug 16, 2020•1 hr 2 min•Season 1Ep. 18
In this episode of Add To Cart, we are joined by Lee Hardham, Co-founder of Brauz, to talk about Reserve Online Pick Up In Store, a relative newcomer alongside Click & Collect, allowing customers to check product availability in physical local stores. We discuss the technology and metrics of this strategy as well as the opportunities for customer engagement it provides that brands such as Forever New are making the most of. Links from the episode: Brauz Shopify Plus Platform Guide (Sponsored...
Aug 02, 2020•35 min•Season 1Ep. 17
In this episode of Add To Cart, we are joined by Alison Covington of Good360, a matchmaker helping to repurpose items of value by directing them to Australians most in need. Alison shares how retailers such as Big W, Harvey Norman and Lego have partnered with Good360 to make valuable contributions to their communities. We hear how it works, the success stories and the benefits for retailers. In a year full of bushfires, floods and Covid19, this conversation is a timely reminder that acts of givi...
Jul 19, 2020•31 min•Season 1Ep. 16
In this episode of Add To Cart, we are joined by Alita Harvey-Rodriguez, founder of MI Academy and creator of the Retail Hack Games, plus three members of the winning team, Jo Harris, Peter Knock and Yas Grigaliunas. Sharing their experiences of this unique event designed to inspire innovation and challenge traditional ways of working, the panel discuss how the Hack Games came to be, what the process looked like, the insights that emerged and how they can be incorporated into day to day working ...
Jul 05, 2020•43 min•Season 1Ep. 15
In this episode of Add To Cart, we are joined by Chris Mead, co-founder and CRO of CROSSNET. Chris, his brother and a friend came up with the idea for this new game, a mix of volleyball and foursquare (or handball, as Aussie kids know it), after a late night of brainstorming. They built a rough prototype, figured out the rules and played. Almost three years later, the game is in over 300 retail stores, generates over a million dollars a month in revenue and could become an Olympic sport. Chris t...
Jun 21, 2020•35 min•Season 1Ep. 14
In this episode of Add To Cart, we are joined by Kellie Hush, former editor in Chief of Harper's Bazaar with more than 20 years’ experience in the Australian and international fashion industry. We hear Kellie’s thoughts on the importance of brand stories, innovative retail partnerships and customer communities as well as lessons learned from the recent launch of and exit from, her own accessories brand The Way...speed humps and all. We learn why, according to Kellie, ‘the circus is over’ for lux...
Jun 07, 2020•42 min•Season 1Ep. 13
In this episode of Add To Cart , we are joined by Carolyn Breeze from GoCardless. As the trend for consumption over ownership has grown, so has the subscription economy. Carolyn breaks down the ways in which a business can embrace subscription models, increase customer loyalty and generate more predictable revenue. A passionate advocate for smart and democratic solutions to assist our busy lives, Carolyn also shares her vision of a world where micropayments seamlessly support and enhance everyda...
May 24, 2020•48 min•Season 1Ep. 12
In this episode of Add To Cart, we are joined by Matt Newell from The General Store. Recorded when Nathan and Matt met up at ‘Retail Live’, the discussion explores the most effective customer research methods (and when not to trust them), what kind of experiences make a real impact and the unique strengths of physical versus digital spaces. We also get Matt’s thoughts on a controversial ad campaign and his frank opinion of....er... bath bombs. Links from the episode Burger King Mouldy Burger ad ...
May 11, 2020•41 min•Season 1Ep. 11
In this episode of Add To Cart, we are joined by Mike Doyle from Brisbane Airport Corporation. With foot traffic in the airport down by 96% due to COVID 19 flying restrictions, Mike and his team stepped into unfamiliar territory and built an eCommerce marketplace site from the ground up in just over two weeks. As Mike puts it, the process was ‘quick and dirty’, but the results speak for themselves with sales well into the six figures already. Links from the episode BNE Marketplace Download Klarn...
Apr 26, 2020•55 min•Season 1Ep. 10
In this episode of Add To Cart, we are joined by Ata Gokyildirim, a senior director at fraud prevention technology company, Forter . Ata uses a holistic approach to tackle fraud and insists that simply putting up a defensive brick wall will no longer work. His thorough understanding of the retail space puts him in a unique position to help retailers do what they do best. In his words, “I want to be able to facilitate extra sales, that’s what I like to do.” Links from the episode Forter James Per...
Apr 12, 2020•40 min•Season 1Ep. 9
In this episode of Add To Cart, we are joined by Kate Collinson, eCommerce consultant & growth marketer and Craig Somerville, Managing Director of digital marketing agency Reload Media. We discuss the ways in which the CoronaVirus pandemic is impacting the retail landscape in Australia and around the world and how businesses can best respond to this unprecedented crisis. Questions answered in the podcast include: What impacts on retail are we seeing from Coronavirus? What are the surprising ...
Mar 24, 2020•54 min•Season 1Ep. 8
In this episode of Add To Cart, we are joined by Customer Experience expert Danny Phillips, Co-founder of the CX platform Omneo and agency Arkade . Danny’s business focuses on retention rather than acquisition and in this episode, we’ll find out why and hear his top strategies for holding onto your most valuable customers. Questions answered in the podcast include: How do you identify the most valuable customers that you want (and are profitable) to maintain? What retailers are you seeing using ...
Mar 15, 2020•42 min•Season 1Ep. 7
In this episode of Add To Cart, we are joined by Yasmin Grigaliunas, CEO & Co-Founder of the World’s Biggest Garage Sale. Yas has been leading the secondhand market in Australia through her innovative approach to reusing and recycling dormant goods. Starting as a charity, World’s Biggest Garage Sale has evolved into an investable business model with purpose and giving at its core. Links from the episode World’s Biggest Garage Sale Good360 Thred Up 2019 Resale Report Scott Galloway’s The Real...
Feb 09, 2020•42 min•Season 1Ep. 6
