Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support
Dec 21, 2020•35 min
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Episode description
Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.
The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom.
On this episode we discuss:
- Automated vs. human support
- Finding efficiencies in support w/ support ops
- Quality over speed in support
Level up your customer journey:
www.intercom.com
Accelerating Support is brought to you by Obie
obie.ai/acceleratingsupport
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