Accelerating Support

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

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Episodes

How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

Jun 15, 2021•25 min

How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

Jun 15, 2021•26 min

How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

Jun 15, 2021•32 min

Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom. On this episode we discuss: - Automated vs. human support - Finding efficiencies in support w/ support ops - Quality over speed in support Level up your ...

Dec 21, 2020•35 min

Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behi...

Aug 13, 2020•52 min

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