A.C.E IMPACT

This podcast was designed to share the successful stories of previous A.C.E graduates. The A.C.E Program was created in partnership with John Deere and the Center for Food and Agricultural Business to help John Deere dealerships: • Adopt a co-creation mindset to engage your team • Cultivate strategic customer interactions • Embrace and enable change

Last refreshed: July 5th, 2025 at 10:49 AM ⓘ

Follow this podcast in the Metacast mobile app to refresh it and see new episodes.

Follow on

Apple Podcasts

Spotify

RSS

Podcasts are better in Metacast mobile app

Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

John Oncken's Story: CEO/Owner at True North Equipment

In this interview, John talks about some of the major impacts he gained from taking A.C.E. including but not limited to: Recognizing the importance of looking at the "customer journey" more thoroughly and thinking about how their journey impacts the needs of the dealership Learning how to hire the right people for the right positions in order to better serve customers How to strategically operate a dealership in an ever changing and unpredictable agricultural landscape...

Dec 05, 2022•21 min

Chuck Hickman's Story: Integrated Solutions Manager at Tellus Equipment Solutions

In this interview, Chuck talks about some of the major impacts he gained from taking A.C.E. including but not limited to: Recognizing the power in "asking the right" questions both to his customers and his employees Learning how to embrace the perspectives of the multi-generational farm Evaluating the role technology has and will play in the world of agricultural business

Nov 21, 2022•22 min

David Heath's Story: Service Support Coordinator at Quality Equipment LLC

In this interview, David talks about some of the major impacts he gained from taking A.C.E. including but not limited to: Understanding the importance of coordination, communication, and alignment between all parts of the organization (e.g., Integrated Solutions, Parts, and Service) Learning how to "know your customer" at a deeper level to better predict their needs and service Providing the best customer experience given the competing demands his team faces servicing customers...

Nov 21, 2022•19 min

Hosted on Spotify for Creators (Anchor)

For the best experience, listen in Metacast app for iOS or Android