In this episode of Security Heroes, host Lisa Falzone is joined by Command Sergeant Major (Retired) Bart Womack. Bart served in the US Army for nearly three decades as a professional soldier, earning numerous awards including 2 Bronze Stars and the Legion of Merit. Since retiring from his Army positions, Bart wrote a book about his experiences, joined the Board of Directors for Veterans Media Corporation, and hosts a show for the Veterans Channel. He now travels the country serving as a public s...
Jun 26, 2025•28 min•Season 2Ep. 34
In this episode of Security Heroes, host Lisa Falzone is joined by her Athena Security co-founder and CTO Chris Ciabarra. Chris was previously a co-founder and CTO with Lisa at Revel systems. He has decades of experience in security, has received ISC's Risk Management Award, and was named an "Entrepreneur Making a Difference" by the International Business Times. Chris sits on the Forbes Technology Council and continues to make a difference with his security expertise.
May 29, 2025•12 min•Ep. 34
In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Ryan Oglesby, President of the Emergency Nurses Association. Ryan is a nurse leader with over a quarter-century of experience in the emergency nursing field whose career has run the gamut from stretcher-side nurse, to ICU staff nurse, to Flight Nurse, to Emergency Department Nurse Manager. He currently leads a logistics center strategy team for HCA Healthcare, and is a recognized expert on safety in healthcare settings....
May 01, 2025•12 min
In this episode of Security Heroes, host Lisa Falzone is joined by John Oast, Director of Security Training and Special Programs at Geisinger Health. John has spent a quarter-century in law enforcement and healthcare security, from the Richmond Sheriff's Office in Virginia, to the American Red Cross, to the Virginia Department of Criminal Justice Services, to his current role at Geisinger Health.
Apr 17, 2025•23 min•Season 2Ep. 32
Think of a hospital like a little city. Lots of people are there all the time, from babies being born to older folks. Unlike a mall that closes at night, a hospital is always open. It's not like they can just lock the doors and tell everyone to leave. Hospitals are busy 24/7, taking care of people at every stage of life.” It seems like things might be going a bit backward in our society. Right now, many people are facing problems with their mental health, and that can affect how things are. But,...
Mar 20, 2025•35 min•Season 2Ep. 32
In this episode of Security Heroes , host Lisa Falzone is joined by Aaron Quarles, Assistant Professor in Emergency Medicine at Northwestern Medicine. Since completing his M.D. at Harvard Medical School in 2015, Aaron has worked as an Emergency Medicine Physician working to advance Health Equity, particularly through his work as a Board Member at Facing Forward to End Homelessness. Join them as they: Explore what sparked Aaron’s interest in emergency medicine Delve into an example of a concernin...
Feb 20, 2025•51 min•Season 2Ep. 31
In this episode of Security Heroes, host Lisa Falzone is joined by Mel Cortez, Founder of Cortex - GOLD, a Nurse and Veteran owned company that gives healthcare organizations a personalized tool-kit that establishes a culture of safety by mitigating workplace violence. Previously a Travel Registered Critical Care Nurse, Mel joins the show today to discuss challenges nurses face in the emergency room. Join them as they: Delve into the catalytic event that triggered the conception of Cortex - GOLD...
Jan 30, 2025•39 min•Season 2Ep. 30
In this episode of Security Heroes, host Lisa Falzone is joined by school safety expert Ron Self. Ron is a former police officer who spent nearly two decades as Director of Safety and Security at Arkansas school districts. He is on the Leadership Board of the National Council of School Safety Directors at ZeroNow, and Director of Building and Security Operations at Baldwin & Shell Construction. Join them as they: * Explain the importance of creating a culture of security * Reinforce the impo...
Jan 09, 2025•28 min•Season 2Ep. 29
In this episode of Security Heroes, host Lisa Falzone is joined by Josh Cummings, Executive Vice President of Technology at Paladin Technologies. They discuss the overlap between physical security and cybersecurity, the biggest security vulnerability any organization faces, and the best practices and technologies that Josh has made use of.
Dec 19, 2024•12 min•Season 2Ep. 27
In this episode of Security Heroes, host Lisa Falzone is joined by LocationTech CEO Jeff Engel. Jeff is a former Navy SEAL, and spent years providing strategic consulting services to clients ranging from the US Marine Corps to corporate clients focused on consumer engagement. He now runs LocationTech and provides real-time 3D location tracking for clients ranging from hotels to healthcare, letting people know what's needed and where. Join them as they: * Delve into the nuts and bolts of how loca...
Sep 26, 2024•27 min
In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. They discuss the security differences between the US and Canada, the challenges facing security professionals in 2024, and the resources that IAHSS can offer to help them. In this episode of Security Heroes, host Lisa Falzone is joined by IAHSS Past President Brine Hamilton. Brine has worked in the security industry for over a decade and a half, from working frontline security at hospitals, to...
Sep 05, 2024•15 min
In this episode of Security Heroes, host Lisa Falzone is joined by workplace violence prevention expert Kim Urbanek. Kim is a Master Level Instructor in Crisis Prevention, and the co-author of the Workplace Violence Prevention Handbook for Healthcare. For 15 years, she has worked in Senior Leadership for Edward-Elmhurst Health's Public Safety program, and now advises other organizations on how to prevent workplace violence as an independent consultant. Join them as they: * Examine the lack of go...
Aug 15, 2024•35 min
In this episode of Security Heroes, host Lisa Falzone is joined by Bonnie Michelman, Vice President and Chief Security Officer at Mass General Brigham. Together, they delve into just how much the security field has evolved over the years, and how she turned a business’ failing security operation into a top performing one.
Jul 05, 2024•37 min
In this episode of Security Heroes, host Lisa Falzone is joined by UMMC's Behavioral Response Team, consisting of Sgt. Shaun Hiley, Officer Garry Lee, Officer Shanice Mays, and Officer Sharkey Ford, Jr.. The team offers their tips for de-escalating tense situations, shares some of the heroic and emotional stories from calls they've responded to, and explains how a good behavioral response team needs the right people with the right training.
Jun 20, 2024•24 min
In this special edition of Security Heroes, host Lisa Falzone is joined by security expert Michael Gips to discuss the recent gun incident at Riverside Regional Medical Center. Michael offers his thoughts on the recent fatal incident, his suggestions for how hospitals can prevent gun incidents on their own campuses, and advice for how hospitals can create a safer environment overall.
Jun 06, 2024•15 min
In this episode of Security Heroes, host Lisa Falzone is joined by Drew Neckar, the Principal Consultant for healthcare security at CoSecure. They discuss how healthcare security has grown in strategic importance for organizations, Drew's experience with preventing an active shooter incident, and some strategies for how campuses can save money while improving their security.
May 30, 2024•32 min
In this episode of Security Heroes, host Lisa Falzone is joined by Stacey Porter, former Secret Service agent and current Principal Consultant of Porter Global Security. They discuss Stacey's process for vulnerability assessments, his experience working at the White House during 9/11, and the importance of conveying the necessity of security to clients.
May 16, 2024•23 min
In this episode, Todd explains how purposeful rounding builds rapport between security and staff, so that staff feel comfortable in reporting and escalating incidents so that security can address them before they become a larger problem. Todd also shares his experiences with some extreme situations -- from the first violent patient he dealt with in the emergency department, to a gunfight he had during his time as a police officer -- and explains how his policing background helps him maintain cal...
Apr 18, 2024•24 min
Our conversation with Chuck ranges from his most heroic stories -- such as the time he saved an officer's life as a young 16-year old riding patrol -- to his insights on the importance of relationships in the security industry. In this episode, Chuck will teach you: * The difference between cover and concealment * The most important part of being an officer * The importance of risk management (which he learned from losing $10,000 on a big risk) * The balance between protecting kids and giving th...
Apr 03, 2024•55 min
In this episode of Security Heroes, host Lisa Falzone is joined by Michael Gips, former Director and VP of Strategic Operations at ASIS International, and current security consultant through his company GIPS (Global Insights in Professional Security). They discuss underestimated security threats, the pros and cons of AI, and the very serious issue of security liability and what can be done to limit that liability.
Mar 21, 2024•27 min
In this episode of Security Heroes, host Lisa Falzone is joined by Thomas Smith, President of Healthcare Security Consultants, Inc., and an expert in campus and healthcare security. They explore the balancing act of providing heroic security while adhering to all regulations, the importance of establishing and maintaining relationships with key personnel, and how some of the most heroic work in security can actually be accomplished in the design phase.
Mar 07, 2024•26 min
In this episode of Security Heroes, host Lisa Falzone is joined by Joshua Bromen, the Deputy Chief of Police at the University of Mississippi Medical Center (UMMC). Together, they discuss the importance of training officers in both physical combat and communications skills, a blueprint for an initiative to reduce workplace violence which others can implement, and how empathy and communication can serve as a foundation for effective public safety.
Feb 22, 2024•29 min
In this episode of Security Heroes, host Lisa Falzone is joined by Paul Sarnese of Secured & Prepared Consulting, who has over two decades of experience as a healthcare security and safety consultant. Together, they discuss the importance of focusing on workplace violence, the key elements of an effective security assessment, and some of the innovative ideas that Paul has implemented to improve healthcare security.
Feb 08, 2024•38 min
Did you miss some episodes from Security Heroes? Here is a summary of some of 2023 episodes in under 10 minutes. A good way for busy professionals to catch up!
Jan 18, 2024•10 min
In this episode of Security Heroes, host Lisa Falzone is joined by TJ and Amy Bock. TJ Bock is the Director of Protective Services at Nationwide Children's Hospital, and Amy Bock is a licensed professional clinical counselor who specializes in first responder mental health. Together, they discuss the unique mental health challenges faced by first responders and other heroes in the security field, the importance of training in facing those challenges, and the strategies they've employed to promot...
Jan 05, 2024•38 min
Join host Lisa Falzone in this captivating episode of Security Heroes, where she is joined by Nelson Price, the Enterprise Director of Healthcare Operations Safety at Allied Universal. Together, they unravel the crucial impact of K9 protection programs in diminishing violence against our invaluable healthcare workers. Don't miss out on this insightful conversation that delves into the frontline defense strategies that are making a difference in ensuring the safety of those who dedicate their liv...
Dec 15, 2023•29 min
In this episode of Security Heroes, host Lisa Falzone is joined by Martin Green, Principal Consultant at Martin Green & Associates. Together they discuss Martin’s storied career in healthcare security, from how he stumbled into it to how the sector has changed over the past three decades, for both the better and the worse.
Nov 30, 2023•35 min
In this episode of Security Heroes, host Lisa Falzone is joined once again by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenges of aligning community resources with the healthcare system, exploring the reasons people are violent in the ER and the need for open communication between doctors and security staff.
Nov 09, 2023•49 min
In this episode of Security Heroes, host Lisa Falzone is joined by Dr. Aaron Quarles, Emergency Medicine Physician and Assistant Professor in Emergency Medicine at Northwestern Medicine. Together they discuss the challenging world of emergency medicine, touching on Aaron’s own encounters with violence, the realities of the mental health crisis, and techniques for approaching violent situations.
Oct 26, 2023•51 min
In this episode of Security Heroes, host Lisa Falzone is joined by Mike Hodges, System Director of Public Safety at Piedmont Healthcare and a veteran of the US Army, to discuss his career in the security operations field and the challenges faced in managing security operations in healthcare. Mike emphasizes the importance of violence prevention and strategic officer training, highlighting the need to rebrand the security industry and promote a more heroic image.
Oct 12, 2023•28 min
