Secrets of Seamless Security: The Art of Purposeful Rounding for Ultimate Staff-Security Synergy

In this episode, Todd explains how purposeful rounding builds rapport between security and staff, so that staff feel comfortable in reporting and escalating incidents so that security can address them before they become a larger problem. Todd also shares his experiences with some extreme situations -- from the first violent patient he dealt with in the emergency department, to a gunfight he had during his time as a police officer -- and explains how his policing background helps him maintain calm under pressure.