In this episode of The Bridgecast, host Scott Kinka sits down with Alistair Pidd, Professional Services Director at BCM One, to demystify the complex world of enterprise voice in the age of hybrid work. They unpack Microsoft Teams voice integration strategies, including Calling Plans, Direct Routing, and Operator Connect, while offering practical advice on contact center migrations, global architecture, and maintaining legacy workflows. From directory hygiene to Copilot’s emerging role in voice,...
Jun 24, 2025•45 min•Season 3Ep. 79
In this episode of The Bridgecast, host Scott Kinka sits down with Indi Young, an Independent Qualitative Data Scientist, Coach, and Consultant. Together, they explore how deep listening and cognitive empathy can revolutionize enterprise technology decisions. Indi shares insights on moving beyond generic personas, embracing diverse thinking styles, and using qualitative data to serve all users better. Indi also shares her actionable frameworks, including the Mental Model Skyline, for designing s...
Jun 10, 2025•39 min•Season 3Ep. 78
In this episode of The Bridgecast, host Scott Kinka sits down with Mark Tina, Head of Indirect Distribution at Verizon Business, about Verizon’s journey from telecom giant to tech solutions powerhouse. They discuss democratizing AI for small businesses, enhancing cybersecurity, and integrating tools like Microsoft Teams for seamless mobile communication. With practical tips for business leaders and insights from Mark’s 22-year career, this episode reveals how Verizon is helping companies thrive ...
May 27, 2025•26 min•Season 3Ep. 77
What if you could transform your customer experience while leveraging the power of AI and video? In this episode of The Bridgecast, host Scott Kinka and David McAbee sit down with Zoom’s CX team of Sean Fair and Shana Hafterson to explore Zoom’s transformation into a full-scale customer experience platform. They dive into how AI, video support, and unified communication tools are helping businesses cut resolution times by 50%, improve agent performance, and modernize contact centers. Get practic...
May 13, 2025•34 min•Season 3Ep. 76
In this episode of The Bridgecast, host Scott Kinka sits down with Tim Sanders who is a best selling author, AI Evangelist and VP of Research Insights at G2. We explored how leaders can approach AI as a human-first strategy rather than just a tech trend. From building organizational AI literacy to embracing optionality and leading with empathy, Tim shares a roadmap for thoughtful, effective AI adoption. If you’re a tech leader looking to innovate without losing the human touch, this conversation...
Apr 29, 2025•46 min•Season 3Ep. 75
Here’s The Bridgecast live from the NJ Sim event for a panel discussion on enterprise AI strategy.
Apr 15, 2025•1 hr 1 min•Season 3Ep. 74
Creating your network doesn’t have to be complicated. Here's Meter’s Anil Varanasi on what IT leaders should know about enterprise network structure.
Apr 02, 2025•40 min•Season 3Ep. 73
In this episode of the Bridgecast, host Scott Kinka sits down with Jasmina Mueller and Brad Dupree to discuss the charitable organization Tech4Change. This organization brings together technology leaders to raise funds for various grassroots...
Mar 18, 2025•29 hr 13 min•Ep. 72
Can AI make business communication smarter and sales more human? Scott Kinka and Mike Kane from Dialpad break down the future of AI-driven conversations, tech partnerships, and the power of emotional intelligence in sales. They cover Dialpad’s...
Mar 04, 2025•40 hr 19 min•Ep. 71
Sometimes, we think that new tech can solve old problems. For instance, can AI help employees be better at processes that don't exist? This is just one of the questions we tackle on this episode of The Bridgecast. In this conclusion to The...
Feb 18, 2025•38 hr 12 min•Ep. 70
According to Sun Tzu, energy without strategy is chaos. This sentiment has never been more appropriate today, particularly concerning IT strategy and discussions around AI. In this year-end episode of The Bridgecast, Scott reflects on a...
Feb 10, 2025•33 hr 41 min•Ep. 69
Sports are a profoundly human experience—emotional, visceral, and passionately followed. While AI won’t replace athletes anytime soon, it’s increasingly shaping how fans engage with their favorite teams. In this episode of The Bridgecast, Scott...
Jan 20, 2025•43 hr 27 min•Ep. 68
A new year often means resolutions and plans for your business. And for 2025, one of those plans is likely focused on literally and figuratively getting your arms around your AI strategy. Making effective use of AI in 2025 means rewinding one...
Jan 07, 2025•51 hr 59 min•Ep. 67
How is AI transforming IT leadership? AI solves no problems by itself. But with the proper workflows and systems around it, it drives real-world ROI. Rather than replacing humans, it can enable the next level of cross-functional collaboration. ...
Dec 11, 2024•33 hr 49 min•Ep. 66
Is your business experiencing AI fatigue? Right now, AI is all anyone is talking about…but too many conversations are about tech and innovation when they should be about getting measurable outcomes. In this live episode of The Bridgecast, recorded...
Dec 03, 2024•28 hr 40 min•Ep. 65
There are five generations in the workforce today, and every one speaks, communicates, and collaborates differently. You have to meet them all where they are—generally in their homes behind screens. While your personal brand used to be based...
Oct 29, 2024•37 hr 55 min•Ep. 64
Have you ever noticed that being an entrepreneur and an IT leader require nearly the same skills? On this episode of the Bridgecast, Scott sits down with Ryan DiRocco, CTO of . We explore that intersection and how experience and mentorship play...
Oct 09, 2024•42 hr 36 min•Ep. 63
IT leaders, remember when your headquarters was the heart of your business network? You connected everything to it—offices, remote workers through VPNs, and kept security at the HQ. Then, the cloud arrived, and COVID changed everything....
Sep 25, 2024•35 hr 28 min•Ep. 62
When optimizing your cloud hyperscaler expenses, there’s a massive difference between workload optimization and rate optimization. We put tons of effort into the performance of our workloads to control usage, but far less attention is paid to how...
Sep 09, 2024•35 hr 22 min•Ep. 61
Information security and risk management are kind of like the chicken or the egg — what comes first? In this episode of The Bridgecast, Scott interviews Melanie Thomas, the at Bridgepointe. They discuss Melanie’s background, her transition to...
Aug 12, 2024•32 hr 32 min•Ep. 60
Every business book in the past 20 years has in some way talked about being customer-obsessed. And of course, to do that, you need to empower your employees to innovate. Mistakes be damned! However, some recent challenges with software updates to 80 %...
Aug 06, 2024•31 hr 28 min•Ep. 59
You’ve heard the old adage that everyone in business is in customer service or customer experience. Yet, legacy contact center software has been designed for one primary workflow — the customer service agent. This results in our approach to CX and...
Jul 22, 2024•45 hr 11 min•Ep. 58
As one of the early innovators in the hosted PBX space nearly twenty years ago, Peter offers countless insights on pre-integrated, self-contained user environments for remote work, collaboration, and innovation. partners with IT professionals to...
Jul 09, 2024•40 hr 58 min•Ep. 57
AI is igniting innovation in colocation and data center resources at a pace not seen in decades. But what do you need to know right now? In this episode of The Bridge, host Scott Kinka is joined by guest Ryan Mallory, COO at Flexential, to dive...
Jun 25, 2024•36 hr 9 min•Ep. 56
On this episode of The Bridge, I’m joined by Mike Nowak, ’s Chief Revenue Officer. We discuss how the Pure IP acquisition has been transformative for BCM One and much more. is a leading global provider of NextGen Communications and Managed...
May 13, 2024•43 hr 56 min•Ep. 55
On this episode of The Bridge, I’m joined by one of our team members, Saad Saleem, Senior Cloud Architect. We’re walking through the overarching impact of recent VMware changes on customers and service providers and exploring some VMware...
May 07, 2024•36 hr 9 min•Ep. 54
On this episode of The Bridge, I’m joined by two of our partners from : Hannah Duce, Director of Strategic Alliances and Kevin Carter, Product Director. We’re discussing the current state of affairs with the VMware evolution, optimizing VMWare...
May 02, 2024•39 hr 56 min•Ep. 53
On this episode of The Bridge, I’m joined by Dustin Young, EVP of Global Sales and Marketing at . We’re discussing whether it’s time for a VMware breakup and much more. is built on their TruCloud® Private Cloud Platform. Enzu solutions fuel...
Apr 16, 2024•43 hr 7 min•Ep. 52
On this episode of The Bridge, I’m joined by Chris MacFarland, CEO and Chairman of . We’re talking about the importance of strategy in IT leadership, the upcoming advancements in AI and AGI and more. As a pioneer in software-defined...
Apr 09, 2024•38 hr 48 min•Ep. 51
On this episode of The Bridge, I’m joined by Graeme Geddes, Chief Sales Officer at . We’re talking about the collaboration technology evolution, the role of Zoom as a communications platform and so much more. is an all-in-one collaboration...
Mar 26, 2024•39 hr 42 min•Ep. 50
