ESPN’s CX Transformation: Using AI to Enhance Fan Support with Doug Kramon
Jan 20, 2025•43 hr 27 min•Ep. 68
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Episode description
Sports are a profoundly human experience—emotional, visceral, and passionately followed. While AI won’t replace athletes anytime soon, it’s increasingly shaping how fans engage with their favorite teams. In this episode of The Bridgecast, Scott...
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