Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in ...
Nov 27, 2024•55 min•Season 3Ep. 14
In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week. As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry ...
Oct 04, 2024•53 min•Season 3Ep. 13
Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment an...
Sep 21, 2024•1 hr 3 min•Season 3Ep. 12
The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen. We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the outage. We miss all of our listeners but we will be back with regularity in the coming weeks. But be...
Jul 28, 2024•35 min•Season 3Ep. 11
Twenty Toes Join hosts Bill, Gwynn, Liz, and Ms. B in the latest episode of TFTSI Podcast, "Twenty Toes." Get ready for a rollercoaster of random behind-the-scenes stories, from outrageous tales of fraud to hilarious hotel review ratings. Dive into the world of Anime Con adventures, bunny strippers, and much more. Share Your Story with Us Have a story to tell? Or your favorite side hustle to share with Liz? Send us an email at [email protected] or visit TFTSI.com to submit your story through our web...
Jul 01, 2024•1 hr 7 min•Season 3Ep. 10
Tales from the Service Industry - Episode: Full Biscuit In this latest episode of "Tales from the Service Industry" titled "Full Biscuit," get ready for a rollercoaster of stories! Join hosts Bill, Liz, and Ms. B. as they dive into a wild array of experiences, from dealing with fraudsters and irate guests to entitled colleagues. But that's not all – brace yourself for unexpected encounters as the show welcomes Graham, a new guest, who adds a fresh perspective to the mix. And if that wasn't enoug...
Jun 13, 2024•1 hr 17 min•Season 3Ep. 9
🎙️ New Episode Alert! Tales from the Service Industry Podcast Welcome back to Tales from the Service Industry Podcast! In our latest episode, join Ms. B, Liz, Gwynn, and Bill as they delve into a whirlwind of anecdotes from the front lines of service. From handling unexpected bee swarms to navigating flooded rooms, dealing with guests in emotional distress, and beyond, these seasoned storytellers bring you a blend of humor, resilience, and a touch of chaos that only the service industry can off...
May 25, 2024•51 min•Season 3Ep. 8
Welcome back! Join hosts Bill, Liz, Gwynn, and Ms. B in the latest episode of Tales from the Service Industry, where a whirlwind of stories unfolds! Listen in as they recount tales of lost drunk ravers, ruined pool decks by Liz, a disastrous toilet mishap, Liz's journey to the dark side, and a guest whose amorous escapades spark a noise complaint. Get ready for a rollercoaster of service industry shenanigans! #ServiceIndustryTales #PodcastStories #HospitalityHumor #ServiceIndustry #podcast #Podc...
May 06, 2024•54 min•Season 3Ep. 7
Welcome to the latest episode of TFTSI! In this episode, we bring you wild stories that range from homeless individuals enjoying eggs on the buffet line with their hands, to room break-ins, a throuple's vacation behavior, a guest curious about where the GM parks her broom, hi-tech guests that are tech-dependent and the result is not good, gassy encounters in the lobby, broken TVs, and an update on a previous story. Tune in for these intriguing tales and more on Spotify or your preferred streamin...
Apr 19, 2024•1 hr 1 min•Season 3Ep. 6
In this riveting episode of Tales from the Service Industry, join hosts Bill, Lis, and Gwynn as they dive into a rollercoaster of anecdotes from the front lines of customer service. From jaw-dropping encounters with grumpy guests to navigating the challenges of dealing with abuse of rewards accounts, this episode is a rollercoaster of emotions. Discover the shocking moments when cheaters are caught red-handed, the intense pressure of angry guests threatening to take your job, and the humorous ye...
Apr 05, 2024•55 min•Season 3Ep. 5
Join us on the latest episode from TFTSI as our hosts delve into captivating tales. From the unfortunate incident of an employee injured by a carelessly discarded syringe to the hilarious chaos of drunken guests commandeering a hotel lobby, we uncover the truths behind hotel ratings and the real reliability of consumer reviews. Tune in for these intriguing stories and more! Don't forget to subscribe and share the link with your friends to spread the fascination. #TFTSI #PodcastEpisode #Fascinati...
Mar 22, 2024•58 min•Season 3Ep. 4
In the episode, hosts Bill, Ms B, Liz and Gwen recount a myriad of stories. From angry and entitled rewards members to guests bad behavior to night auditors who quit without notice. Welcome back to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the hospitality world. In this week's episode, titled "Effective Immediately!", hosts Bill, Ms B, Liz, and Gwen take you on a rollercoaster ride of unbelievable encounters from their ...
Mar 08, 2024•1 hr•Season 3Ep. 3
In this gripping episode of Tales from the Service Industry, we delve into the world of pests with Linda, exploring bed bugs, roaches, and other creepy crawlies. Liz reconsiders her choice of a laundry chair, while Ms. B navigates a Christmas ruined by an electric scooter mishap. Bill shares a nerve-wracking encounter with a Walmart troublemaker, unveiling a plethora of intriguing service industry anecdotes. Join us for an insightful discussion on how hotels handle and eradicate pest problems, d...
Feb 23, 2024•1 hr 15 min•Season 3Ep. 2
n the highly-anticipated season opener of Tales from the Service Industry, join Bill, Ms. B, and Liz as they welcome Gwynn, the newest guest host, to the podcast. Brace yourself for a raw and unfiltered conversation as we delve into the realities that service industry professionals face on a daily basis. This episode is not for the squeamish, as we tackle stories ranging from drug overdoses to mental health struggles, and the gut-wrenching decisions made in moments of desperation. The service in...
Feb 09, 2024•1 hr•Season 3Ep. 1
In the gripping season finale of Tales from the Service Industry, we take a nostalgic journey through the remarkable 21 episodes that have defined Season 2. Join us as we share our candid thoughts on our favorite episodes, most cherished stories, and the unforgettable experiences with our special guests.Prepare to be enthralled as we unveil intriguing new stories, unravelling the antics of irate guests, the woes of hotel parking, and the astonishing tale of an $800,000 ring that vanished into th...
Dec 25, 2023•1 hr•Season 2Ep. 20
In the latest episode of Tales from the Service Industry, titled "Have You Ever Peed in a Bathtub?", hosts Bill, Liz, and Ms. B are joined by a former co-worker as they take a nostalgic trip down memory lane. Listen in for hilarious tales of flight attendants' misbehavior, encounters with tipsy guests, Liz's unexpected restroom revelation, and a whole lot more! #tftsi #TalesFromTheServiceIndustry #ServiceIndustryStories #WorkplaceNostalgia #HilariousEncounters #BehindTheScenesTales #PodcastComed...
Dec 14, 2023•35 min•Season 2Ep. 19
Join Bill, Liz, and Ms. B as they bring you a spine-chilling episode filled with Halloween guest encounters, hair-raising adventures with bad drivers during trick-or-treating, and ghostly tales that will send shivers down your spine. In this episode, they share extraordinary anecdotes that could only happen in the world of customer service. Get ready for a thrilling glimpse into the eerie and amusing experiences from the customer service front lines. Don't miss the latest episode of TFTSI, where...
Dec 02, 2023•1 hr 1 min•Season 2Ep. 18
Join hosts Bill, Liz, and Ms. B for an exhilarating new episode of Tales from the Service Industry featuring a special guest appearance from Mike. In this installment, the team recounts some truly unbelievable tales, from the comedic mayhem of dismantling bird nests to unexpected encounters with inebriated rappers. Prepare to be amazed as they discuss encounters with unconventional restroom users and the delightful surprise of unboxing gifts from their most ardent supporter. Don't miss out on th...
Nov 17, 2023•51 min•Season 2Ep. 17
Join hosts Bill, Liz, and Ms. B in the latest episode of Tales from the Service Industry as they dive into the fascinating world of customer service. Get ready for some jaw-dropping stories as they recount their wildest encounters with customers. From unbelievable incidents like encountering a makeshift dental clinic in a hotel room to bizarre situations where snakes have taken over hotels, this episode is packed with unbelievable experiences. As if that weren't enough, they uncover a shocking i...
Nov 03, 2023•47 min•Season 2Ep. 16
Welcome to Tales From The Service Industry, the podcast where we share all the juicy and hilarious stories from our time working in the service industry. In this episode, join your hosts Bill, Liz, and Ms. B as they dish out some wild tales from the last couple of weeks.Buckle up and grab a glass of your favorite red as we cover a variety of customer interactions, from guests causing room damages to those who threaten to "get ghetto." But that's not all, we'll also be discussing a guest who free...
Oct 21, 2023•1 hr 6 min•Season 2Ep. 15
Join hosts Bill, Liz and Ms, B. for the Hurriquake, the latest episode of Tales from the Service Industry. In this episode, we dive into the underwhelming aftermath of the recent storm that swept through, leaving our team with stories to share. We will uncover the shocking truth behind fraudulent employee forms and and people taking advantage of discount booking rates and how those situations are tackled. We also discuss guests that feel their level of entitlement places them above everyone else...
Sep 02, 2023•52 min•Season 2Ep. 14
Welcome back to another fun episode of Tales from the Service Industry! In this captivating installment, join our hosts Bill, Liz, and Ms. B as they sit down for a delightful interview with our favorite chef to uncover the fascinating stories from the culinary world.Our featured Chef takes us on a mouthwatering journey as she unfolds her captivating experiences. Get ready to be amazed as she recounts the tale of a legendary sandwich that had enough mayonnaise to make you green! Discover the tria...
Aug 19, 2023•59 min•Season 2Ep. 13
Welcome to the latest episode of TFTSI Podcast! Join us as The OG Three, your hosts with the most, share some unbelievable Tales from the Service Industry. But it also comes with a warning… a trigger warning right there in the title. In this episode, get ready to hear jaw-dropping stories of entitled guests who push the boundaries of what's acceptable. Join us for one special guest that repeatedly belittles the staff and throws a tantrums over the most minuscule of her perceived inconveniences.H...
Aug 06, 2023•56 min•Season 2Ep. 12
Welcome back to Tales from the Service Industry. In this exciting episode of TFTSI's podcast, Bits and Bagels, hosts Bill, Liz and Ms. B are thrilled to welcome Dylan to the show. Get ready for an unforgettable conversation as they delve into the fascinating world of credit card fraud, sharing intriguing insights and personal experiences. But that's not all! Dylan also takes us on an entertaining journey through his time working at a bagel shop in college. As the laughter ensues, Dylan even shar...
Jul 21, 2023•1 hr 4 min•Season 2Ep. 11
Welcome to another exciting episode of Tales from the Service Industry! This week, your hosts Bill, Liz, and Ms. B. are back and set course for a few cringe-worthy listener submissions, share their own jaw-dropping stories, and float some truly terrible boat puns with a twist on the a-hole of the week. Join us as we navigate through the wild and unpredictable world of the service industry, uncovering the hidden gems and outrageous encounters that make this industry so unique. From mind boggling ...
Jul 07, 2023•46 min•Season 2Ep. 10
Welcome back to TFTSI! In the latest episode of Tales from the Service Industry, hosts Bill, Liz and Ms. B were joined by their friend Andy, who had some wild stories to share. This episode kicked off with Andy recounting an incident where a drunk women decided to ride an animatronic lion in a hotel lobby, causing quite a scene before being arrested. Next, Andy shared a couple of stories about a very drunk driver with a blood alcohol level that was truly shocking and a guy trapped in the disco e...
Jun 23, 2023•1 hr 2 min•Season 2Ep. 9
Welcome back to the latest episode of Tales from the Service Industry! We are excited to welcome Allie back to the show! In this episode, Allie shares more fun stories from her time working in the retail sector, this time from her experience in cosmetics. From the bad behavior of drunken employees to bizarre behavior of customers to instances of shoplifting, Allie's stories will keep you on the edge of your seat. In addition to Allie's stories, we also hear from Ms. B, who shares her own experie...
Jun 09, 2023•1 hr 2 min•Season 2Ep. 8
Welcome back to Tales from the Service Industry! In part 2 of this 2 part episode, we are joined by tattoo artist extraordinaire, Chelsea Dagger. Chelsea shares her hilarious and sometimes unbelievable experiences from her time as a tattoo artist. From crazy tattoo requests to people trying to touch her tattoos in the grocery store, Chelsea has seen it all. Her stories are sure to have you laughing and shaking your head in disbelief. We had a blast chatting with Chelsea and we know you'll love h...
May 28, 2023•50 min•Season 2Ep. 7
Get ready to hear the craziest stories from the tattoo industry with Chelsea Daggers! In this episode of Tales from the Service Industry, we sit down with Chelsea as she shares her wildest experiences. From her first tattoo through apprenticeship to her most difficult clients and tattoo's she just won't do, Chelsea has seen it all. Tune in for the first part of this two-part series and prepare to be amuzed!
May 26, 2023•40 min•Season 2Ep. 6
Welcome back to Tales from the Service Industry, the podcast where we share outrageous and hilarious stories from the front lines of customer service. In this episode, we have a special guest joining us, Pat, who has worked in various service industry jobs over the years. Pat shares with us some of the wildest tales he’s experienced, from employees pulling fire alarms to avoid being late for work, to emotional breakdowns and an organized shoplifting scheme. We also hear about an unexpected, shoc...
May 12, 2023•1 hr 6 min•Season 2Ep. 5
