Tales from the Service Industry

Tales From The Service Industry•rss.com

Welcome to Tales from the Service Industry, the podcast that takes you behind the scenes of the hospitality world.

Join your hosts, Bill, Ms. B, Liz and a rotating list of guests as we dive into the hilarious, heartwarming; and sometimes harrowing, stories of servers, bartenders, retail workers, hoteliers and other industry professionals.

From assisting challenging customers and navigating kitchen disasters to forging lifelong friendships and finding unexpected love, the service industry is a world unto itself, and we're here to bring it to life.

In each episode, we'll chat with a different guest about their experiences in the industry, sharing insights, advice, and of course, plenty of juicy tales from the trenches.

So grab a drink, settle in, and get ready to hear some wild and unforgettable stories from the service industry.

#TFTSI #TalesFromTheServiceIndustry #Hotel #HotelLife #HotelWorker #BadGuest #Podcast #FrontDesk #Housekeeping #Interview #FYP @followers #service #serviceindustry #retail #customerservice

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Episodes

The Origin Story

Tales from the Service Industry presents a special, out-of-cycle episode that takes you behind the scenes to the origin story of our podcast. Join us as we share the journey that led us to create this unique platform for thought-provoking conversations and inspiring stories.We begin with the initial idea that sparked the creation of TFTSI and how our team of passionate individuals came together to make it a reality. From the early brainstorming sessions to the first recording, we recount the cha...

May 07, 2023•1 hr 1 min

Bounce House PTSD

Welcome back to TFTSI! In tonight's episode, Myself, Ms. B and Liz are joined by Walter. With a background that spans from kids parties to valet services, Walter brings some great stories to the show including a story that might just make you think twice about bounce houses at kids parties. Ms. B brings her best AOW story and Liz brings us another drunken boating issue. So sit back and enjoy, but as always, if you haven't subscribed, please hit subscribe to stay up to date with the latest episod...

Apr 28, 2023•1 hr 5 min•Season 2Ep. 4

Check Your Entitlement

In the dictionary, entitlement is as:[ en- tahy -tl-m uh nt ] - the unjustified assumption that one has a right to certain advantages, preferential treatment, etc. In the hospitality industry, it's called "any day ending in 'Y'". While we strive to ensure every guest has an excellent stay, things can, do, and will go wrong from time to time. We will always do our best to make things right (within reason). In tonight's episode, we discuss a few stories of entitlement that just shouldn't have happ...

Apr 14, 2023•1 hr 6 min•Season 2Ep. 3

The Octopus Arm

Welcome back to TFTSI! Since this recording was done around Valentine's Day, we tried to embrace the warmer, softer side of things... and if you believe that, then welcome to your first episode of TFTSI because that is not how we roll. Which makes this the perfect time to warn you that the "Octopus Arm" has nothing to do with seafood. While we keep it PG, you may not want to explain some of these things to the kids in the back seat.So sit back, grab your favorite beverage and join myself, Liz, M...

Apr 01, 2023•1 hr 1 min•Season 2Ep. 2

We're Back, Becky!

Welcome back to Season 2! Cheers! We appreciate you listening and for your support. We would like to ask you to please give us a follow and a review. Following and sharing a review help us gain exposure and rise in the rankings, both of which help us get further exposure.Join us in this episode as myself, Ms. B and Liz ring in Season 2 with red wine and fun stories of bad employees, Ms. B being a shopping cart wrangler and a bad barista as Liz takes us on a journey through her first F&B job....

Mar 19, 2023•1 hr 4 min•Season 2Ep. 1

Defiled Penguins - Holiday Edition

Welcome back to TFTSI. Just to be clear, yes, we are on a between seasons, holiday, break. But whether it's holiday's, or between seasons, the "service industry" never closes. And with Christmas and New Years comes it's own blend of wild and crazy. So in this episode, the mic is largely turned over to Ms. B, who takes us through her holiday world of polar bears being ridden, penguins being defiled, wildly emotional guests and their bad behavior and guests whose excuse generator clearly needs to ...

Jan 02, 2023•36 min

The Number Will Surprise You - pt. 2

Welcome back to TFTSI! While this episode is set up as, and feels like a stand alone episode, it is a continuation of the great stories shared in the last episode (S1E16) with Andy and Liz... and we saved the best stories from that interview for part 2! So join us as we talk about the identity thieves that nearly ran over Andy during an arrest, a sex party where the number will continue to surprise you, prostitutes and pimps rolling a John and much more. I do want to stress that a few of the thi...

Dec 24, 2022•1 hr 5 min•Season 1Ep. 17

The Number Will Surprise You - pt. 1

Welcome back to Tales from the Service Industry. As you saw in the title, this episode is a bit different than normal. Myself and Liz welcome Andy, a 20 year police veteran, to the show. Some of the stories in this episode have been previously shared, but now you get to hear the other side of the story. Andy takes us inside the scene after the guns are drawn and the doors close. We had such a great time recording that we simply had too many great stories and knew it would be a great 2 part episo...

Dec 21, 2022•51 min•Season 1Ep. 16

Have You Received Any Calls from the Embassy?

Welcome back to TFTSI! Tonight, Ms. B joins me and we welcome Natty to the show. As always, we cover a wide range of topics from threatening guest voice mails (what's new?), guests bragging about who they work for (spoiler alert, it isn't the Prime Minister) a missing Rolex, how NOT to get what you want with blackmail threats, employees with bad attitudes, employees that walk off the job and more. We appreciate you joining us and supporting our efforts. As always, if you know someone in the serv...

Dec 09, 2022•46 min•Season 1Ep. 15

500 Straws for Christmas

Welcome back to TFTSI! In tonight's episode, I am joined by returning guest hosts Ms. B and Liz and get to welcome a new guest, Veronica, on her visit to the show and her first podcasting experience ever. Veronica brings experiences to the show from a variety of retail, wholesale and food and beverage, to name just a few. We appreciate you checkin in with us. So get settled in and enjoy the episode. Thank you for your support in our podcasting journey. We have been seeing growth from day one and...

Nov 25, 2022•1 hr 24 min•Season 1Ep. 14

Can You Deliver it to the Funeral?

Welcome back to TFTSI! Joining us tonight is Mike, a veteran of the hospitality world and one of my personally favorite people. Join myself and Ms. B as the three of us dive into some really weird stories that just shouldn't happen in the hotel industry. So buckle up as Mike takes us through impromptu eulogies, people that believe "plump" is an ok describer for employees, nudists and more. Please note! We are aware that this episode has a few oddities in there recording. While uncertain what the...

Nov 08, 2022•47 min•Season 1Ep. 13

Things That Go Bump In The Night

Welcome to our Halloween edition where we discuss the creepy thing that we have experienced over the years. Some mild, some shocking, all part of the job. From ghostly giggles and footsteps to ghosts at the Hotel del Coronado, we take you through some of the fun stories and experiences we have had in our hotels. Please note that this episode is flagged as adult content as some of what we discuss can be sensitive to those that have lost loved ones to their own actions. If you, or someone you know...

Oct 28, 2022•1 hr 2 min•Season 1Ep. 12

Today is a Good Day For a Great Day

Welcome back! In "Today is a Good Day for a Great Day", I welcome back Ms. B and Liz for another fun filled hour of shenanigans. Tonight we start off with Ms. B and a few laughs with her vocal warm ups and then jump straight into the fun stuff with poorly planned events resulting in harassment and hate calls, fire alarms in the middle of the night, celebrity interactions and a shout out to one of Liz's employees who's favorite motivating line is the title of this episode. We know there are thous...

Oct 25, 2022•1 hr 2 min•Season 1Ep. 11

Retail, a 50/50 Blend of Cotton and Cringe

Tonight Ms. B and I are joined by a new co-host! We welcome Allie on her inaugural podcast hosting adventure as she brings tales of the retail world with her. Allie has come armed with fantastic stories of her favorite retail nightmares. From the shocking behavior caught in dressing rooms, to customers defiling retail spaces and human resources drama. So settle in, push play, and prepare to have your mind blown by the horrible behavior of others. Thank you for listening and sharing. If you know ...

Oct 11, 2022•59 min•Season 1Ep. 10

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