Do you have a defined process that helps you hire great employees? During this episode, Luke and his team talk about how to create an effective hiring process (and stick to it) - part 2/2
Do you have a defined process that helps you hire great employees? During this episode, Luke and his team talk about how to create an effective hiring process (and stick to it) - part 1/2
Are you in a season of feeling overstretched and overwhelmed? During this episode, Luke and his team talk about how to intentionally create margin inside your business so you can be more fulfilled personally and professionally.
If there’s anything you shouldn’t be afraid to talk about inside your business, it’s money! While some people can feel like it’s awkward or disrespectful to discuss finances with their customers, money should NEVER be a weird conversation. During this episode, Luke and his team continue their conversation about how to be more transparent about money with your clients and team!
Have you ever been tempted to cut a corner inside your business versus doing it “the right way?” During this episode, Luke and his team talk about why you must be dedicated to doing things the right way 100% of the time and the “cutting corners” mindset winds up being toxic for your business and its customers.
Nobody wants to make mistakes, but they happen. And when they do, do you intentionally identify them and make practical changes to ensure those same slip-ups don’t happen in the future? Luke calls this process, “Tracking Your Never Happens.” During this episode, Luke and his team talk about WHY tracking your “Never Happens” is critical to mitigating mishaps and strengthening your systems so you can work more efficiently and increase customer satisfaction.
Change is inevitable and if you’re not planning for it, you are inevitably falling behind. During this episode, Luke and his team continue their conversation about the importance of planning for change with a focus on HOW you can do this inside your business, and what lessons they’ve learned to make this more effective inside their own business.
Setting realistic timelines with your staff and clients is crucial to avoiding future conflict by setting clear and attainable expectations. Yet, why is it so easy to find yourself over-promising and under delivering? During this episode, Luke and his team discuss how to talk to your team and clients about timelines so you make sure you fulfill your promises without setting your team up for failure.
Attracting and retaining quality talent is one of the biggest struggles many business owners face. But could more transparency be the key to keeping great employees? During this episode, Luke and his team continue their conversation about how to create a “sticky” work culture and discuss why being MORE transparent with your staff is the way to earn their respect and loyalty long-term.
Have you ever questioned whether your insurance policy covers X? If you want to run a successful insurance agency (and a successful business) then your clients should never be in the dark about what product they're purchasing and what that product does/does not include. During this episode, Luke and his team discuss WHY it’s critical to be ultra clear about what your clients are purchasing especially in an ever-changing industry like insurance.
If there’s anything you shouldn’t be afraid to talk about inside your business, it’s money. While some people can feel like it’s awkward or disrespectful to discuss finances with their customers, money should NEVER be a weird conversation. During this episode, Luke and his team discuss how to talk to your customers about price with confidence and build transparency around a topic that should never be taboo.
Attracting and retaining quality talent is one of the biggest struggles many business owners face. But could more transparency be the key to keeping great employees? During this episode, Luke and his team continue their conversation about how to create a “sticky” work culture and discuss why being MORE transparent with your staff is the way to earn their respect and loyalty long-term.
Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer. During this episode, Luke and his team discuss why you need a user-friendly customer process.
Have you struggled to explain your process to a potential client? If so, then that’s a red flag! In order to have a successful business, then having a simple easy-to-understand process should be a no brainer. During this episode, Luke and his team discuss why you need a user-friendly customer process.
One of the biggest communication mistakes we see service-based business make is failing to keep their customer informed about where they are in the process. This creates confusion, miscommunicated expectations, and ultimately can harm the trust you need for a successful relationship. During this episode, Luke and his team discuss WHY it’s critical to keep your customer consistently in the loop, and how to input processes to ensure this kind of mistake NEVER happens within your business....
When it comes to serving your customers well, there are certain things that should just be “No Brainers,” and others that should “Never Happen.” During this episode, Luke and his team continue their conversation about “No Brainers and Never Happens” and discuss the idea of “Never Happens” from a high-level. More so, listeners will come to understand why this is the biggest key to maximize capital, efficiency, and customer satisfaction.
There are three types of insurance agents—the sheep, the wolves, and the sheep dogs. But which type do YOU need to be in order to be successful? In this episode, Luke and his team describe each type, the pros and cons attached to them, and talk about why successful agents align themselves with one specific category (and so should you).
The insurance industry can turn many professionals off due to its constant change and complexities. Truthfully, it’s sort of an unsolvable puzzle (which often frustrates those who continually try to “solve” it). In this episode, Luke and his team discuss what factors contribute to the industry's growing complexity and why agents should be focused less on “solving the puzzle” and MORE on education and competency in order to best serve their clients.
There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end. In this episode, Luke and his team discuss what promises within your agency should be a “No Brainer” and why your fulfillment to these promises is the best way to maximize capital, eff...
There are certain promises you make to your customer that shouldn’t be negotiable. Instead, they should just happen. For example, if you order a cheese burger...it should come with cheese, right!? Unfortunately, there are times where businesses fail to fulfill these promises and it ends up hurting them in the end. In this episode, Luke and his team discuss what promises within your agency should be a “no brainer” and why your fulfillment to these promises is the best way to maximize capital, eff...
After two-years and investing $5,000 into nutrition coaching, Luke has been on a journey to reclaim his health which has helped him shed 35 lbs and feel better than he’s ever felt. During this episode, Luke and fellow gym owner/fitness expert Dam Romigh talk about how to prioritize your health as a small business owner, including the secrets to success that no one talks about.
A visionary’s natural tendency is to dream and innovate. However, knowing when (and when not) to innovate is important—especially when you’re in unprecedented times. In fact, what if the best thing you could offer your customers right now was stability? During part 1 of this conversation, Luke and guest Dan Romigh talk about knowing the difference between seasons for innovation and seasons for stability. In this episode, they’ll focus more on striking the perfect balance between the two....
A visionary’s natural tendency is to dream and innovate. However, knowing when (and when not) to innovate is important—especially when you’re in unprecedented times. In fact, what if the best thing you could offer your customers right now was stability? During this episode, Luke and guest Dan Romigh discuss balancing the tension between innovation and stability, including how to tell when you should be pursuing one over the other.
The pandemic and its subsequent mandates has had a massive effect on the small business climate. Unfortunately, one of the greatest sufferers in this category are the locally owned restaurants many of us know and love. In part one of this raw conversation, we heard from three local restaurant owners about how COVID-19 and government shutdowns have impacted their business. During this episode, we’ll focus on the key question... where do we go from here?
The pandemic and its subsequent mandates has had a massive effect on the small business climate. Unfortunately, one of the greatest sufferers in this category are the locally owned restaurants many of us know and love. During this episode, Luke sits down with three restaurant owners to have a candid conversation about how COVID-19 and government shutdowns have impacted their business, and what needs to happen to ensure we don’t lose what makes each of our towns special.
It’s easy to get swept up in the holiday buzz, but what if the best gift you could give your loved ones is peace of mind and a secure future? During this episode, Luke and Eric discuss how life insurance (whether term or whole life) is one of the BEST ways to care for your family. Subscribe for more “Be Insured” episodes and highlights: https://bit.ly/BeInsuredOnYouTube
When writer, producer, and award winning filmmaker Shane Hagedorn approached Luke about being an insurance sponsor for one of his productions, Luke said yes without hesitation! During this episode, Luke and Shane talk about his new movie and how to tell stories that pull people in. Subscribe for more “Be Insured” episodes and highlights: https://bit.ly/BeInsuredOnYouTube
You might not think bathroom humor could be philosophical, but this guest would argue otherwise! During this episode, Luke chats with John Mashni who is a writer, attorney, entrepreneur, and now author of a brand new children’s book called “CinderToot.” Together, they discuss what motivated John to write this twist on a classic fairytale and some of the great life lessons us adults can learn from it. Subscribe for more “Be Insured” episodes and highlights: https://bit.ly/BeInsuredOnYouTube...
The mark of a good leader is someone who can articulate their vision and get others excited about it. But that can be hard to do when people are resistant to change. During this episode, Luke chats with Dave Williams about how to effectively unify your team around your vision so you can accelerate your progress and reach bigger goals. Subscribe for more “Be Insured” episodes and highlights: bit.ly/BeInsuredOnYouTube
Robert Kiyosaki’s “Rich Dad Poor Dad” is one of those books that rocks your world and changes your fundamental views about money and life. During this episode, Luke shares 3 big lessons he took away from this book and how it shifted the way he views personal financing.
