Welcome to another exciting episode of "Life is a Series of Sales Situations," hosted by renowned communication experts Patricia Fripp and Bob Phibbs. Join Patricia as she shares her invaluable insights into enhancing sales through powerful words and engaging communication. From unforgettable customer service anecdotes to groundbreaking sales strategies, this episode covers it all. Gain an understanding of how simple actions can lead to significant sales success, learn the artistry of crafting m...
May 02, 2025•36 min•Ep. 327
In this episode of The Retail Doc's live broadcast, the host shares his newfound joy in birdwatching and how stepping away from daily routines can refresh one's perspective. While discussing the importance of finding a hobby, he addresses the common retail challenges many face today, such as customer attraction and market adaptation. The host highlights the pivotal role of systematic approaches like his online training program, SalesRx, in transforming retail businesses. Listeners are encouraged...
Mar 03, 2025•34 min•Ep. 326
In this upbeat episode, Bob Phibbs shares insights on how to tackle negativity and improve your mood through physical activity. With the year 2025 bringing unprecedented challenges, it's crucial to turn to movement as a strategy to transform your attitude and find that inner spark. Bob emphasizes the importance of not waiting for a change in feelings but taking proactive steps by engaging in physical exercise. By doing so, not only can you improve your physical health, but also gain a better per...
Feb 17, 2025•1 min•Ep. 325
In this episode, we explore the often-overlooked importance of network infrastructure in the retail industry. Discover how a strong network foundation can prevent costly downtime and enhance both customer and employee experiences. We delve into real-world examples of retailers leveraging advanced networking solutions to innovate and stay competitive, from implementing smart mirrors to personalized shopping experiences. Find out why viewing your network as a strategic investment rather than just ...
Feb 06, 2025•18 min•Ep. 324
Join Bob Phibbx, the Retail Doc, in this live session as he discusses the current challenges facing the retail industry, particularly in the wake of rising tariffs and their impact on pricing. Bob shares practical advice for retailers on maintaining a positive mindset, encouraging movement to change attitudes, and the importance of looking forward with hope amidst chaotic societal influences. Discover the concept of 'Let Them' introduced by Mel Robbins, which empowers individuals to let go of un...
Feb 02, 2025•15 min•Ep. 323
Join Bob Phibbs, the Retail Doc, for a special New Year’s live stream dedicated to invigorating your retail business in 2025. Bob addresses an audience from around the world, emphasizing the power of community and consistency in building an engaged following. With 350,000 LinkedIn followers and thousands more on other platforms, Bob shares his secrets to creating a strong online presence. Explore the concept of "premiumization" and learn how offering high-value packages can transform your retail...
Jan 05, 2025•35 min•Ep. 322
Essential tips to maintain your sanity during the bustling holiday season. Bob emphasizes the importance of shopping early to avoid the rush and enjoy a better shopping experience. Understanding parking rules is another vital tip, helping you avoid unnecessary fines or towing incidents. Traffic and weather conditions will likely worsen, so planning your route and knowing alternative parking spots can save you time and stress. Furthermore, familiarize yourself with all back-end supplies and essen...
Nov 29, 2024•2 min•Ep. 321
Join us for an enlightening conversation with Bob, the Retail Doc as a guest on WHAM Rochester, as he shares essential advice for small business owners competing with big box retailers. Discover how embracing events like Small Business Saturday and leveraging social media can help increase your customer base. Learn creative strategies to draw in customers during the holiday season and beyond, focusing on customer engagement and satisfaction. Bob emphasizes the importance of a welcoming atmospher...
Nov 27, 2024•5 min•Ep. 320
Join Bob Phibbs, the Retail Doc, for an insightful live session on November 10th. Bob addresses various challenges faced by retailers, offering his expert advice from over 30 years of experience in the industry. From the effective use of QR codes to engaging customers and preventing shoplifting, Bob shares practical tips to enhance your retail operations. Bob also tackles questions on managing staff, including handling sensitive issues like body odor and making tough decisions about payroll cuts...
Nov 10, 2024•26 min•Ep. 319
Join Bob Phibbs, The Retail Doctor, and his special guest, Ben from No Bounds Digital, as they dive into strategies to stop losing online leads. This insightful webinar is packed with actionable tips to enhance your website and CRM, ensuring you convert visitors into loyal customers. Discover the secrets behind successful email marketing strategies and learn how to fix common website issues that might be hindering your business growth. From optimizing shopping cart abandonment strategies to impr...
Oct 25, 2024•54 min•Ep. 318
Welcome back to another exciting deep dive! In this episode, we explore the often-overlooked yet incredibly powerful practice of customer greetings, guided by the insights of Bob Fibbs, the renowned "Retail Doctor." Discover how these initial interactions can transform a customer's experience in brick-and-mortar stores, creating a lasting impact on their perception and spending behavior. We delve into Fibbs' six essential rules for crafting effective customer greetings, emphasizing the importanc...
Oct 24, 2024•5 min•Ep. 317
Join retail experts Bob Phibbs (the Retail Doctor), Paul Landry (Lightspeed Commerce), and Andrew Duffy (SparkPlug) as we unpack the secrets to transforming grumpy retail employees into engaged, high-performing team members. In this eye-opening episode, discover how effective onboarding can set the stage for success, learn to leverage cutting-edge technology for improved employee performance, and explore innovative incentive strategies that actually work. Whether you're a seasoned retail manager...
Oct 09, 2024•59 min•Ep. 316
In this episode, we explore the phenomenon of Christmas decorations appearing in stores well before Halloween. We delve into the reasons behind this trend, driven by retailers eager to capture holiday spending early on. Discover how these early displays tap into consumer psychology, creating a sense of urgency and fear of missing out, ultimately influencing our purchasing decisions. We discuss the balance retailers must strike to avoid overwhelming consumers and risking sensory overload, drawing...
Oct 03, 2024•6 min•Ep. 315
Ever walked into a store and felt like it just blended in with every other shop? In this episode, we dive into what makes a retail store truly stand out and why just having products to sell isn't enough anymore. People crave unique experiences, and that's where Bob Fibbs, the retail doctor, comes in. We explore the concept of not being "beige"—blending into the background and becoming forgettable. Fibbs shares stories of retail successes and failures, emphasizing the importance of exceptional cu...
Oct 02, 2024•8 min•Ep. 314
In this episode, we delve into the nuances of customer service in retail, exploring the impact of those seemingly small interactions that can make or break a customer's experience. Guided by the insights from the article "50 Things Retail Sales Associates Should Avoid Doing," we uncover the power of first impressions, the significance of genuine engagement, and the importance of empathy. Discover how a simple shift in language and demeanor can transform a negative interaction into a positive one...
Oct 01, 2024•7 min•Ep. 313
Bob Phibbs hosts April Sabral to discuss key retail challenges. Topics include: overcoming the stigma of retail careers, motivating employees, managing accountability, acquiring new customers, and balancing manager-employee relationships. The experts share practical tips for small business owners and retail managers on leadership, customer service, and driving sales. Includes Q&A addressing common retail management issues.
Aug 25, 2024•22 min•Ep. 312
With August just two weeks away, students and parents are putting together their back-to-school shopping lists. Bob Phibbs, CEO of the Retail Doctor in New York, joins Rachel Pierson on the WBBM Noon Business Hour discuss the financial impact of back-to-school shopping and how inflation and modern tech needs are driving up costs. Bob shares insights into the National Retail Federation's statistics, highlighting an average spend of $875, which for some families rivals their holiday budgets. We ex...
Jul 15, 2024•3 min•Ep. 311
Join me, as I dive into the challenges and solutions of hiring and training retail employees in 2024. In this live session, Bob answers questions from viewers, offering candid advice and insights on how to attract, train, and retain the best talent in the retail industry. I discuss the evolving expectations of today's workforce, the importance of proper training, and the need for competitive compensation. I also address the common pitfalls of hiring practices and provide actionable tips for crea...
Jul 09, 2024•28 min•Season 5Ep. 310
Join Bob Fibbs, the retail doc, at the Virginia Transportation Museum in Roanoke as he explores the significance of curiosity and innovation in shaping our world. Standing beside a massive steam engine, Bob delves into historical anecdotes, such as the origin of the phrase "the real McCoy," to illustrate the power of human ingenuity. Bob expresses concern about the current generation's lack of engagement with the world of wonder and encourages parents, aunts, uncles, and mentors to expose young ...
Jun 11, 2024•3 min•Season 3Ep. 309
" Discover the history and significant impact of small businesses on the national economy, as well as inspiring tales of resilience, innovation, and entrepreneurship from prominent business owners. President John F. Kennedy first officiated the celebration of small businesses in the first week of May, acknowledging their significant contribution to job creation and economic activity. Highlighting the journey from humble beginnings to market dominance, these storytelling podcasts depict a vivid p...
Apr 25, 2024•15 min•Season 5Ep. 308
In this episode, Rob from WBBM NEWSRADIO delves into 'Sephora Kids,' an intriguing phenomenon involving tweens gravitating towards skincare, driven by social media platforms like TikTok. Speaking to us is Bob Phibbs, CEO of the Retail Doctor, based in New York. Bob explains how these young girls from 10 to 12-year-olds are watching skincare videos online, visiting stores like Sephora and Ulta, and selecting high-end products designed for mature skin. The result? There is an unfortunate increase ...
Mar 13, 2024•5 min•Season 5Ep. 307
Join Bob Phibbs, a.k.a. the Retail Doc, as he shares his valuable insights on how to boost retail sales by effectively utilizing add-on strategies. Having helped retailers amass millions in sales worldwide, Bob discusses the importance and practicality of add-ons - items suggested for purchase in addition to an initial acquisition. In this instructive episode, Bob demonstrates how a simple item like a hair massager can be the perfect add-on. Priced at just $5, it's an easy and affordable option ...
Feb 14, 2024•2 min•Season 6Ep. 306
Bob Phibbs discusses how Visa and Mastercard merchants based in the U.S., who paid interchange fees between January 1st, 2004, and January 25th, 2019, may be eligible for a share of a $5 billion refund. Bob emphasizes the importance of not dismissing mailed claim settlement letters and guides viewers on how to claim the money by scanning a QR code in these letters. Bob encourages his viewers to share their experiences and refers them to www.PaymentCardSettlement.com for any questions. The video ...
Dec 18, 2023•2 min•Season 5Ep. 305
How to effectively merchandise products in a small space? What to do with major disruption of your parking in your shopping district? And more with your questions answered LIVE by Bob Phibbs, the Retail Doctor
Oct 01, 2023•29 min•Ep. 304
Target is the latest retailer to announce they were closing stores due to theft. While many want to blame lax laws and organized crime, there's one thing no one is talking about... #retail #customerservice #lossprevention And if you want to read more about how you can protect yourself from shoplifting as well as employee theft read my blog at https://www.retaildoc.com/blog/stealing-shoplifting-retail-employee-theft...
Sep 28, 2023•6 min•Season 4Ep. 303
Your questions about selling, marketing, theft and more answered LIVE with Bob Phibbs, the Retail Doc. Visit RetailDoc.com to learn more about his services.
Jul 26, 2023•25 min•Season 5Ep. 302
Selling in a store is harder in 2023 than in the past two years. Why? Because if you had it in stock, you got the sale. Your sales skills atrophied. Now you have to think smarter and then clientele. Checkout SalesRX.com my online retail sales training program to have a process
Jun 14, 2023•5 min•Season 5Ep. 301
How to use ChatGPT for your marketing, employee discounts, and more answered live.
May 08, 2023•32 min•Season 5Ep. 300
Today's story involves an associate who thought they were being helpful but robbed the retailer of a sale. Could this be happening on your sales floor? Key takeaways live with Bob Phibbs, the Retail Doctor
Apr 23, 2023•8 min•Season 5Ep. 299
Today's story revolves around an employee who didn't want to sell. Could that be the case in your store? Register for the webinar here https://zoom.us/.../1516818218889/WN_uRDJS9mcSKC9Gi-Tc8AuCQ
Apr 22, 2023•13 min•Season 5Ep. 298
