Episode description

Episode 10 of the Beyond Visibility Lounge podcast is on the way and goes live on April 30, 2024 on Spotify, Apple Podcast, YouTube Music, and YouTube 

In this episode, Kim Morch of Business Code joined us to share his insights on how real-time visibility transforms business operations internally and enhances customer satisfaction externally. Kim starts by highlighting the importance to distinguish between controllable and uncontrollable events:

“I always think about what is controllable and what is no-controllable. And I've also considered that when you talk about real -time visibility. So controllable elements is something where we can do a change. And uncontrollable is saying, OK, we need to face the consequences, and maybe we need to do something different.”

According to Kim, 

🔍 Real-time visibility allow for quick corrections, not just fixing where errors occurred but at points where they could be most efficiently resolved. This capability not only ensures that "stuff goes where it needs to go" but also provides a valuable learning opportunity for the team, fostering improved practices.

🌐 In parallel, real-time visibility helps prevent errors before they happen, by which companies avoid the high costs associated with correcting mistakes, e.g. estimated at €50-60 per erroneous address. This preemptive approach leads to higher customer satisfaction and even provides leverage in negotiations, illustrating a company's proactive efforts in managing and correcting issues at no additional cost to the client.

This episode is packed full of thought-provoking insights that will challenge the way you think about logistics and real-time visibility. It's a buffet of knowledge for anyone interested in the field, whether you're a seasoned professional or a curious newcomer.

🎧 Tune into the full episode on Spotify and Apple Podcasts to hear more about how Kim's strategies in real-time visibility can revolutionize your operations and customer relations. 

👉  Subscribe to the Beyond Visibility Lounge for more insights that drive efficiency and success in the logistics field.

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