Episode description

Steven Mendel is the co-founder of ManyPets (prev. Bought By Many), the insurance provider that is revolutionising the way consumers purchase pet coverage. Rather interestingly the idea for the company came as a result of Stevens own rather disappointing personal experience when trying to buy private medical insurance for him and his familys. Like any good entrepreneur Steven took it upon himself to try and improve the customer experience, which going by the amount of awards the company has won, he seems to have done rather successfully. 

 The McKinsey alumni sat down with James & Hector to discuss several topics including why a high employee retention continues to play an important role in the success of the company, his opinion on the importance or lack thereof of company valuation and how his expectations differ from the present day business reality.

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