Episode description

It must be one of the most-maligned professions out there - on a par, perhaps, with traffic wardens - but debt collectors perform a vital service to businesses and the wider economy. So why do we love to despise them?

Evan Davis and guests discuss the industry's inner workings, from the public image of aggressive, burly bailiffs, to the reality of repayment plans prompted by artificial intelligence. We ask how most try to ensure they collect debts fairly, and also hear the other side of the debt story - how damaging and stressful it can be for businesses who desperately need the money.

Plus, why do we find it so hard to talk about debt in the UK? We hear about the industry's efforts to tackle the stigma.

Evan is joined by:

John Pears, UK CEO, Lowell; Amon Ghaiumy, co-founder and CEO, Ophelos; Dana Denis-Smith, CEO and founder, Obelisk Support.

Production team:

Producer: Simon Tulett Researcher: Farhana Haider Editor: Matt Willis Sound: Dafydd Evans and Sarah Hockley Production co-ordinators: Rosie Strawbridge and Katie Morrison