Episode description

On this episode of It's the Bottom Line That Matters, we dive into the topic of employee conflict. We start by sharing a real-life example of a situation with a virtual assistant who made a mistake, and how it was handled.

We explore the importance of addressing and rectifying mistakes for learning opportunities, instead of just correcting them. We discuss how conflicts can arise in the workplace due to various reasons, such as personal issues, low morale, and attitude problems. We also touch on the potential impact of economic uncertainties and the gender pay gap on employee conflict.

Jennifer Glass and Daniel McCraine emphasize the importance of caring for employees and offering support when they seem to be behaving out of character. We explore different approaches to resolving conflicts, including transferring an employee to another department.

Jennifer criticizes the trend of "cancel culture" and encourages adults to learn how to work with others they may not like. We discuss the responsibility of business leaders in resolving employee conflicts, which may involve reorganizing departments or uncovering misunderstandings.

We also delve into the power of apologies in the workplace and the importance of addressing grievances to move forward. Throughout the episode, we emphasize the bottom line of reaching a common goal and valuing the work being done.

Join us on this insightful episode of It's the Bottom Line That Matters as we navigate the complexities of employee conflict.