Kicking off his career through hackathons, Isaac Lee quickly transitioned from payments into wealthtech. With a passion for solving problems at scale, he's revamped wealthtech apps, overhauled customer service workflows, and automated everything from onboarding to exclusive investor products. Now, he’s discovering just how far technology can elevate wealth management as a senior product manager at Endowus. Hear us cover: Solving the issue of both online and offline experience in wealth managemen...
Nov 27, 2024•58 min•Transcript available on Metacast Shery is a design strategist with a flair for unconventional thinking and excels at tackling complex problems in creative ways. After nearly a decade in New Zealand, this Singaporean returnee has built a solid track record across Aviation, Education, Digital Consulting, FinTech, and more. As a cheeseboard layout expert, amateur wine-enthusiast and lazy food lover, she set up the Innovation Design Club as a support group for wayward designers like herself. Now part of the care Innovation team at ...
Oct 28, 2024•48 min•Ep 39•Transcript available on Metacast Adela is Director of Product Design and User Insights teams at Zalora, working across various SEA markets. She has been at the forefront of designing user friendly and intentional products, services and experiences. She has been both on client side and consultancy side having worked across continents in Americas, Europe and now in Asia. Hear us cover: - Service Design in Europe vs Asia - Skillsets of a Service Designer - Projects at Zalora and more that goes beyond UX design - Consulting vs In-h...
Sep 30, 2024•1 hr 6 min•Ep 38•Transcript available on Metacast Norman is a senior design manager based in Singapore. At Grab, he drives strategy, design, culture, and growth across the organization with a focus on elevating user experiences across support, comms, safety, and family experiences for 600+ million people across Southeast Asia. He’s deeply fascinated by how businesses, communities, and ecosystems are built, broken, and evolved and why we make the choices we do. Outside of work, he shares his insights as a writer, moderator, and speaker. He’s bee...
Aug 28, 2024•1 hr 9 min•Ep 37•Transcript available on Metacast Izwan Ismail is a digital and design leader with over a decade of experience that encompasses startups, scaleups, and corporations. He has advised a government on building startup ecosystems and built the nation's digital and design capability. Izwan builds and leads teams of world-class designers, product managers, engineers. He believes in tying together the user's need, technology's feasibility and business viability to achieve digital evolution's success. He also co-founded VLT Labs, a ventu...
Jul 31, 2024•57 min•Ep 36•Transcript available on Metacast Eyad's a venture bricklayer with his recent experience primarily being in the digital sector for energy, renewables, commerce, media and fintech, from early-stage strategy and product concept development to securing resources required to set-up and operationalize new products and services. He tends to surf the sweet spot between product management, business development and technology. He is interested in positive and sustainable change and is energized and enthused by great design and great expe...
Jun 27, 2024•1 hr 3 min•Ep 35•Transcript available on Metacast Meet Johnny, a seasoned designer with over two decades of experience spanning various industries, including comics, automobiles, mobile apps, and secondhand goods. He is driven by the belief that exceptional design should seamlessly blend into our lives, offering intuitive experiences that feel like second nature. Johnny's mission is to simplify our increasingly complex world through the creation of digital interfaces that are not only visually appealing but also user-friendly, making informatio...
Apr 25, 2024•1 hr 5 min•Transcript available on Metacast With over 13 years of experience spanning digital agencies, e-commerce (11street - a joint venture between SK Planet and Celcom Axiata), and telecommunications (Digi in Malaysia and Smartfren in Indonesia), Faidzal strongly advocates for a research-first approach. He emphasises the importance of data-driven decisions and continuous design experimentation. Currently, Faidzal is the UX Design Lead for Global Commerce at LINE in Bangkok, Thailand. He focuses primarily on building and strengthening ...
Feb 27, 2024•1 hr 9 min•Transcript available on Metacast Ruby has spent her career making organisations more customer-centric. In Singapore, her experience includes working as a Lead UX Researcher at Grab and Strategic Designer at Boston Consulting Group. Previously she worked as a management consultant at Nous Group in Australia. Ruby's career has focused on using Human Centred Design techniques in diverse contexts across the public, private and non-profit sectors to provide advice on product and service design, strategy and policy. Ruby has spoken a...
Dec 04, 2023•1 hr 2 min•Transcript available on Metacast Daryl is a Digital Product Designer with over a decade of experience working in various agencies, start-ups, and SMEs. He is creatively curious, and enjoys crafting meaningful experiences by leveraging on the latest data, processes, and technology. In his previous roles and experiences, he led successful teams in delivering high-value projects, implemented processes and systems while collaborating across various business, research, product and engineering units locally and internationally to dri...
Nov 05, 2023•57 min•Transcript available on Metacast Chenmu Wu graduated from university with a degree in Architecture and proceeded to work at Shopee for four years as a UIUX designer. In 2019, he played a pivotal role in initiating the migration of the design team from Sketch to Figma. This transition sparked his enthusiasm for Figma, leading him to embark on developing Figma plugins as side projects. During his time at Shopee, Chenmu served as the primary contributor and manager of the Shopee Design System. Additionally, he took charge of the U...
Oct 17, 2023•53 min•Transcript available on Metacast Part technologist and part psychologist, Gideon specialises in designing experiences with emerging technologies such as AI, IOT and Automation, and brings over 15 years of experience of working in Startups, Corporates and Consulting where he has worked on a wide variety of products and projects which range from Fintech, Insuretech to Media, Health, Telcos, E-Commerce and E-Learning. Synopsis: UX has come a long way, from a term only used in academia, making its way into the industry and becoming...
Sep 06, 2023•51 min•Transcript available on Metacast Upasna started as a UX Researcher (Team of 1) in the fintech industry solving user problems related to finance needs specifically in the APAC region (think loans, insurances, investments etc) and then grew into a UXR leader growing research teams. Having worked for startups and corporates, Upasna knows what are the advantages and challenges that both environments bring and has been coaching researchers to align where they truly fit. All this only to realise that empathy and organisational cultur...
Aug 02, 2023•1 hr 9 min•Transcript available on Metacast Kuei Tien Huang is a Product Design Manager with Rakuten Viki who manages and develops the product experience design team. Whether it’s solving a complex design problem, or just making people happy in the office, she aims for simple, intuitive solutions that will improve the lives of those around her. Kuei Tien has previously also worked as a Senior UX Designer at Rakuten Viki as well as a Product Designer at Carousell. She has also done UX and Visual Design work for Migme and Bread Of Life Chri...
Jul 10, 2023•56 min•Ep 27•Transcript available on Metacast Yi Xin is a senior product designer specializing in UX and UI with over 13 years of experience of solving problems and crafting great user experience for businesses and consumers. Her experience in software engineering and frontend development knowledge to be able to work with product development teams seamlessly to translate vision into functional and delightful experiences. She was previously from Stripe and Amazon Web Services and had also led UX and Design in multiple projects at Open Govern...
Jun 06, 2023•54 min•Transcript available on Metacast Jared is an experienced product leader with over 15 years of experience in product management and digital innovation across various industries. He is a design-thinking practitioner who enjoys creating products that empower people. During this tenure leading the product and design team in CARRO, he found passion in coaching and mentorship, helping others in their growth. In his personal life, he is a proud fur-dad of 4 rescued dogs. Join us to hear us cover: - Scaling product and UX design teams,...
May 02, 2023•45 min•Transcript available on Metacast Product Designer at SPH based in Singapore focusing on implementing user-centred, data-driven and business-oriented design. He has been involved in various stages of product delivery, from doing 0 to 1 work in Xendit (YC15) a hyper-growth unicorn startup to scaling up B2B, B2C and B2B2C products in an array of different industries across multiple platforms. His best work happens when he is crafting solutions and championing human experiences in a collaborative, ambitious and innovative team. Pas...
Mar 31, 2023•48 min•Transcript available on Metacast UX Researcher at Amazon, Monica Chan, is a Singaporean living and working in the United States. She recently graduated from Columbia University (Teachers College), where she completed her doctorate in Education Technology and focused on K-12 maker / STEAM education. Now at Amazon Alexa, she investigates interactive experiences between humans and voice assistants, in areas such as personalization, customization, and proactivity. She recently started mentoring at ADPList and Open Door Policy, an o...
Feb 16, 2023•47 min•Ep 23•Transcript available on Metacast With over 20 years in experience design, the last 15 years have seen Homaxi Irani in roles providing leadership to build and elevate UX research and design maturity within organisations. She has worked in Australia and Asia in Group and APAC roles, in both corporate and consultancies. Homaxi’s motivation to share her experience and learn from others drives her to invest time in the design community as an educator, coach, and mentor. She is currently looking for global or regional opportunities t...
Dec 21, 2022•1 hr 6 min•Ep 22•Transcript available on Metacast Khai Seng has been in the UX design field since 2004, focusing on design research and interaction design. He was formerly the Head of Singapore for Foolproof, a UK-based experience design agency. He is a firm believer in holistic experience design spanning digital, spatial, product and service domains. However, he also thinks that delivering great design for a client is only part of the equation – it is also key to help clients bring sustained impact and cultural change in the way they work. Lea...
Oct 31, 2022•45 min•Transcript available on Metacast Wenshu is a senior product designer at Shopify with a background in industrial design. He helps reduce risk in product development and solves high-impact problems with elegant and thoughtful solutions. He works best in cross-functional teams and has 7 years of experience shipping successful B2C and B2B products and services. Beyond working with leading global technology companies, start-ups and government agencies, he tries to find time to give back to the local design community. Come down to he...
Sep 29, 2022•45 min•Ep 20•Transcript available on Metacast Chin Chin started out as a visual communication designer, with her role expanding towards strategic experience design. She is a person who is always looking to learn so she can acquire skills to help her career as well as her clients. Over the course of her work, Chin Chin has collected different experiences in design and product management. She has worked across multiple industries including consumer electronics, household appliances, computers, food and beverage and digital services. Since 201...
Aug 31, 2022•49 min•Ep 19•Transcript available on Metacast As a UX Designer, Ning believes strongly that products can be and should be designed ethnically and with inclusivity in mind. Previously, Ning has worked in both big and small organisations such as OCBC, HReasily, Silot and Chope in both Product and Marketing Design roles. Her experience in the tech sector has grown vastly over the years and she now finds herself involved in a variety of scopes including market and user research, design ops, and service design. Ning considers herself a mini advo...
Aug 11, 2022•49 min•Ep 18•Transcript available on Metacast Jingxiu is a UX Designer who strives to make a positive impact on society through human-centred design. He is currently working as a User Experience Architect at Defence Science and Technology Agency (DSTA), where he designs user-centred technologies that contribute to the defence and security of Singapore. Prior to his current role, Jingxiu spent the last four years pursuing his studies in London, where he graduated with a Master’s in Human-Computer Interaction and a Bachelor’s in Psychology. D...
Jun 30, 2022•52 min•Transcript available on Metacast Ajmal Afif Jamal is a Malaysian design executive living in Singapore. He is currently working as a Lead Product Designer at Grab. He shares a vast work experience of more than 8 years in the digital design industry as a Product Designer. Previously started his career as a Digital Marketer and Frontend Developer in different startups in Kuala Lumpur. Ajmal is always in search of opportunities to put his knowledge into practice, and he believes the best way to learn is by doing – and also by shari...
Jun 02, 2022•52 min•Transcript available on Metacast Cheryl Wong is currently a UX/Service Designer & ResearchOps at GovTech, Government Digital Services (GDS) Singapore. She has over 11 years of diverse design experiences working as a Team Lead at a veteran design studio that made it to Singapore’s design history books, startup, consultancy and digital experience agency spanning various sectors: Fintech, Banking, Hospitality, Social Impact etc. She is passionate about shaping organisational culture, using design to improve the lives of users ...
Apr 28, 2022•52 min•Transcript available on Metacast Naroth Murali is a mixed-method UX researcher with over 6 years of experience in the design research domain. Having majored in industrial design, he is presently a part of the UX Research Team in DBS Bank where he collects, analyses and interprets customer data for consumer banking business and UX teams. An avid golfer, food/wine enthusiast and science-fiction lover, curiosity is at the core of what he does. He is adept at creating delightful user experiences that challenge the status quo, backe...
Apr 03, 2022•55 min•Ep 14•Transcript available on Metacast Thye Chuan embraces and shares an ardent curiosity in infusing the concepts of Self-Awareness and Agility. As a UX designer, he has worked with digital teams of all sizes ranging from Fintech startups to large organisations such as SP Group. As a Scrum Master practitioner, he has also facilitated various Agile Transformation initiatives in organisations. He enjoys sharing knowledge and concepts related to Self-Awareness and believes in creating unison among team members for better intercommunica...
Feb 28, 2022•52 min•Ep 13•Transcript available on Metacast Senior Product Designer at Xero, Kitt Santos, shares vast experience as an experience designer, freelance illustrator and design mentor. He is currently based in Canberra, Australia, has more than 12 years of experience in the industry, working along with agencies, getting involved in different design aspects, working with teams and collaborating with clients to articulate their philosophy and business requirements into unique design languages in the digital space. An avid visual artist in his f...
Jan 28, 2022•53 min•Ep 12•Transcript available on Metacast Head of Design at Grab, Randy Hunt, is an American design-centred executive living in Singapore where he spearheads a team of more than 130 product designers, researchers, writers, illustrators in creating the experience of Southeast Asia's leading family of superapps. He has over 15 years of experience in the design industry, having previously worked as the Head of Design at Artsy and VP of Design at Etsy. He also authored the “Product Design for the Web” which explores the evolving discipline ...
Dec 28, 2021•1 hr 6 min•Transcript available on Metacast 
