Organizations outsource training projects or processes for various reasons, including gaining access to specialized expertise, scaling programs efficiently and freeing up internal resources. Selecting the right training provider is the first step to ensuring a successful partnership, but success doesn’t stop there. Building a strong relationship between providers and buyers is essential for delivering learning solutions that align with business needs. In this episode of The Business of Learning,...
Feb 25, 2025•37 min•Ep 84•Transcript available on Metacast Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. However, many learning and development (L&D) leaders struggle to align training with business goals. In this episode of The Business of Learning, we sat down with Anita Ann Mihelic, CPTM, director of learning and development at Construct Connect, and Peter Plumlee, CPTM, head of learning and development at Presence, for insights on building a strateg...
Feb 03, 2025•36 min•Ep 83•Transcript available on Metacast Today’s workplace is facing increasing complexities, making leadership both more important and more challenging than ever before. To stay competitive in a volatile market, companies need to develop effective leaders across organizational levels. They also need leaders who can not only navigate uncertainty but also use it as fuel for growth and innovation. In this episode of The Business of Learning, brought to you by Canvas, we spoke with Dr. Susan Gray, chief creative officer at Canvas, and Bru...
Jan 13, 2025•18 min•Transcript available on Metacast As artificial intelligence (AI) continues to impact how we work and learn, learning leaders need robust AI skills to leverage this innovative technology for more impactful — and efficient — training. However, with AI quickly advancing, and new AI-powered learning technologies frequently hitting the market, building your AI skill set can seem daunting to busy training professionals. In this episode of The Business of Learning, we spoke with Marc Ramos, an industry vet with 20 years of experience ...
Dec 23, 2024•49 min•Ep 82•Transcript available on Metacast In today’s workplace, it seems like the only constant is change. Organizations need agile leaders who can adapt to evolving business needs and guide their teams through uncertainty. Of course, this is easier said than done: Leaders need training and development to build key skills like resilience and agility. In this episode of The Business of Learning, we spoke with Jennifer Garvey Berger, an author and the CEO of Cultivating Leadership, and Mindy Vail, an author and the founder and CEO of The ...
Dec 04, 2024•30 min•Ep 81•Transcript available on Metacast Human-centered leadership skills, like emotional intelligence (EQ), self-awareness, communication and more, are essential for leaders looking to support and empower their teams to perform at their best. However, many leaders struggle to develop human-centered skills. In fact, according to Gartner, 71% of employees believe that their leaders don’t exhibit human skills. In this episode of The Business of Learning, we spoke with Karolien Koolhof, an author and founder of the training and coaching b...
Nov 14, 2024•21 min•Ep 80•Transcript available on Metacast In this special episode of The Business of Learning, brought to you by Wisetail , we spoke with Evan Melick, director of product at Wisetail, to learn more about how confidence impacts learning and performance. Tune in now for expert insights on: Why psychological safety is critical for effective learning. How leaders can assess employees’ confidence in a given skill. Why confident employees are more likely to take risks and drive innovation....
Oct 28, 2024•35 min•Ep 80•Transcript available on Metacast In this first video episode of The Business of Learning, we spoke with Tom Whelan, Ph.D., director of corporate research at Training Industry, about training measurement and evaluation. Specifically, we discussed the International Organization for Standardization, or ISO’s, latest guidance for L&D metrics, which are further detailed in the Training Industry Research e-book “Learning Measurement for Modern Business: Making Sense of ISO 30437.” Tune in now for insights on: • The 5-4-3 Framewor...
Sep 30, 2024•52 min•Ep 79•Transcript available on Metacast Multiple studies have shown that employee well-being is declining, with one recent report revealing that over 80% of employees are at risk of burnout in 2024. Although employee well-being is primarily a human priority, it’s equally important for businesses. In addition to burnout, low employee well-being can lead to decreased productivity, engagement and even turnover. In this episode of The Business of Learning, we spoke with Kyile Stair, chief people officer at Litmos, to learn more about how ...
Aug 26, 2024•27 min•Ep 78•Transcript available on Metacast Businesses across industries consistently struggle to engage their workforce. Can learning and development (L&D) help businesses engage their people? And if so, how can learning leaders begin tackling what has become a pressing business challenge? We answer these questions more in the latest episode of The Business of Learning, where we spoke with Josiah Pledl, CPTM, founder of 45 Degrees Leadership Consulting and Dr. Britt Andreatta, author and CEO of Brain Aware Training. Tune in for insig...
Jul 29, 2024•51 min•Ep 77•Transcript available on Metacast With job roles ranging from instructional designer to training manager to chief learning officer and more, a career in learning and development (L&D) offers purpose-driven opportunities for growth and advancement. However, most L&D careers are far from linear, and it's inevitable that you'll face both highs and lows along the way. In this episode of The Business of Learning, sponsored by Edstutia , we spoke with two “accidental trainers” — Jen Recla, leadership coach and trainer at Recla...
Jun 24, 2024•30 min•Ep 76•Transcript available on Metacast Business acumen can help position learning leaders as strategic business partners. The challenge? Most of us aren’t born with business savvy. The good news, however, is that business acumen is a skill that can be learned. In the 75th episode of The Business of Learning, we spoke with Dr. Keith Keating, author of “The Trusted Learning Advisor” and chief learning and development officer at BDO Canada, to learn more about how to build business acumen as a learning leader. Listen now for insights on...
May 20, 2024•29 min•Ep 75•Transcript available on Metacast Today’s workforce consists of a diverse blend of generations whose distinct values, experiences and skills bring both challenges and opportunities to organizations. After all, research consistently shows that diverse teams outperform their counterparts. In this episode of The Business of Learning, brought to you by Wisetail , we spoke with Ryan Jenkins, a Wall Street Journal best-selling author and thought leader on working and leading across generations, about navigating the multigenerational w...
Apr 01, 2024•32 min•Ep 74•Transcript available on Metacast In 2024, it’s widely established that diversity, equity and inclusion (DEI) is essential for business success. However, many companies still struggle to deliver DEI training and awareness initiatives that make a lasting impact. In this episode of The Business of Learning, we spoke with Deanna Singh, author and co-founder of Uplifting Impact, a training and education workplace inclusion firm, to learn more about the state of DEI training in 2024 as well as tips for developing and delivering effec...
Feb 29, 2024•28 min•Ep 73•Transcript available on Metacast From recent advancements in artificial intelligence (AI) to immersive learning technologies and much more, the learning tech space is an exciting and fast-paced segment of the corporate training market. In the first episode of The Business of Learning's seventh season, we spoke with industry experts about learning technology trends and innovations. Listen now for insights on: How advancements in AI are impacting the learning tech space. How to select the right technology to support your programs...
Jan 29, 2024•53 min•Ep 73•Transcript available on Metacast Without reinforcement, even the best training programs will fail to drive sustained behavior change. Delivering “sticky” learning programs that encourage learning retention over time is key to realizing the business benefits of training and development. To learn more about learning reinforcement strategies and best practices, we spoke with Elena Agaragimova, a talent development specialist, author and podcaster, and Rachel Walerstein, CPTM, senior manager of learning and talent development for t...
Dec 19, 2023•36 min•Ep 71•Transcript available on Metacast Competency modeling offers learning and development (L&D) professionals a data-driven approach to understanding employee skills and abilities, and their alignment with job roles and functions. However, building impactful competency models can be complex, particularly in large, geographically dispersed organizations. This episode of The Business of Learning offers expert advice that can help you begin building custom competency models for your organization. Listen now for insights from Dr. Am...
Dec 04, 2023•51 min•Ep 70•Transcript available on Metacast Recent advancements in artificial intelligence (AI) and other technologies have made the need for digital skills training a top business imperative. Without digital skills, employees will be ill-equipped to do their jobs in today’s world of work — and in tomorrow’s. In this episode of The Business of Learning, we spoke with Shauna Begley, founder of ModernWork and current program head of the business information technology management program at the Business Columbia Institute of Technology, and ...
Oct 30, 2023•39 min•Ep 69•Transcript available on Metacast The skills employees need to do their jobs today might look quite different from the skills they'll need to do their jobs even just a few years from now. In fact, The World Economic Forum’s 2023 Future of Jobs report found that 44% of workers’ core skills are expected to change in the next five years. To stay competitive, it's imperative that organizations map the skills their employees need to be successful not only in today's business environment, but also in tomorrow's. In this episode of The...
Sep 27, 2023•30 min•Ep 68•Transcript available on Metacast Advancements in artificial intelligence (AI) are impacting nearly every industry, including learning and development (L&D). With all the hype around AI, it makes sense that L&D professionals have some questions: How will AI impact the learning leader's role? How can it be used to make their jobs easier? How will it shape the future of corporate training as a whole? Training Industry’s CEO, Ken Taylor, and Dr. Tom Whelan, director of research, recently sat down to discuss how AI is bringi...
Sep 21, 2023•27 min•Transcript available on Metacast From virtual instructor-led training (VILT) to eLearning to virtual reality (VR), there's no shortage of training delivery modalities available to choose from. This means that determining which modalities are best for your programs can be a challenge — especially as advancements in artificial intelligence (AI) continue to bring innovative delivery options to the market. In this episode of The Business of Learning, we spoke with Lauren LePage, a learning designer at Chick-Fil-A, Jeffrey Dyer, CPT...
Aug 28, 2023•42 min•Ep 67•Transcript available on Metacast Measuring the business impact of training has long been a notorious challenge for learning and development (L&D) professionals, and rightly so: It requires a certain level of business savvy, in addition to working with stakeholders well before rolling out a program. In this episode of The Business of Learning, we spoke with industry experts Lindsey Clayton, a learning and development consultant at Caterpillar, Dr. Allan Church, managing partner at Maestro Consulting and former senior vice pr...
Aug 22, 2023•44 min•Ep 66•Transcript available on Metacast Today’s employees want to learn and grow, and they expect their organization to help them do it. In fact, LinkedIn Learning’s 2023 Workplace Learning Report found that the No. 1 way organizations are working to improve retention is by providing learning opportunities. However, integrating learning into the employee experience is easier said than done. For many training professionals, who are busy rolling out mandatory compliance programs or initiatives requested by business leaders, it sits on t...
Jun 26, 2023•34 min•Ep 65•Transcript available on Metacast Today's learners want training that is engaging and relevant to their job role — and they want to see how learning can help them achieve their career goals. In other words, standardized, check-box learning is no longer sufficient (if it ever was) when it comes to training the modern workforce. In this episode of The Business of Learning, we sat down with Parker Donnafiled, CPTM, a learning specialist at Canvas Credit Union, and Keri Borba, L&D and talent development director at AAA Northeast, to...
May 30, 2023•27 min•Ep 64•Transcript available on Metacast Today's workforce is more globally dispersed than ever before, with some employees logging on to the same virtual meeting oceans apart from their colleagues. While globalization has brought with it numerous opportunities for organizations (and employees), delivering training to an international audience can be a challenge. In this episode of The Business of Learning, we spoke with Ken Stockman, senior L&D strategist at IBM Consulting, Melaine Mahabir, CPTM, knowledge management associate at Guar...
Apr 27, 2023•39 min•Ep 63•Transcript available on Metacast From navigating gender bias to dealing with systemic issues like the pay gap, women have long faced challenges in the workplace. These challenges and more have led to what’s commonly known as the “women’s leadership gap,” or the underrepresentation of women in leadership, most notably in the C-suite. In honor of Women’s History Month, in this episode of The Business of Learning, we spoke with Cathrin Stickney, founder and CEO of Parity.org, and Dr. Theresa Horne, CPTM, a speaker and government l...
Mar 27, 2023•46 min•Ep 62•Transcript available on Metacast LinkedIn Learning’s 2023 Workplace Learning report found that the C-suite’s top priority is keeping employees motivated and engaged. Their second highest priority? Giving employees opportunities to move into different roles within the business. We wanted to find out more about how learning and development (L&D) can help organization support internal career mobility. So, in this episode, we spoke with Megan Dillon, senior manager of L&D at Q-Centrix, Rebecca Gaboda, CPTM, organizational developme...
Feb 27, 2023•45 min•Ep 61•Transcript available on Metacast To kick of season 6 of “The Business of Learning,” we spoke with Kristin Davis, CPTM, training supervisor for the Wake County Government, Lauren Harris, CPTM, assistant director of training and development at the University of Colorado Boulder, and Amber Hancharick, CPTM, education and training manager at Northwest Bank, to learn what it takes to manage a thriving training function in 2023. Tune in for expert insights on: How the training manager job role has evolved in recent years. The skills ...
Jan 30, 2023•42 min•Ep 60•Transcript available on Metacast Ongoing Training Industry research has found that strategic alignment is the most important process capability of great training organizations. The training function is expected to support the business by delivering programs and initiatives that improve human performance and, as a result, business outcomes. However, building a strategic training function can be a challenge, especially as business needs shift and evolve. In this episode of The Business of Learning, we sat down with Heather Balcer...
Dec 19, 2022•28 min•Ep 59•Transcript available on Metacast Navigating the world of learning technologies can be daunting, to say the least. From tried-and-true learning management systems (LMSs) to virtual and augmented reality solutions, there’s no shortage of learning technologies on the market. However, selecting and managing learning technologies remains a challenge for even experienced learning leaders. In this episode of The Business of Learning, we spoke with Kim Davis, CPTM, senior manager of comprehensive and innovative faculty development prog...
Dec 12, 2022•35 min•Ep 58•Transcript available on Metacast 
