In this episode of Learning Uncut, Millie Law discusses a highly successful blended learning initiative at ANZ Bank that won the 2024 AITD award for best blended learning solution. The program focused on developing business development capabilities among home lending specialists. The solution combined self-paced learning, peer workshops, and practical application, with strong support from internal coaches. Through careful performance consulting, collaboration and a focus on mindset shifts, the p...
Jan 27, 2025•51 min•Transcript available on Metacast In this special episode of Learning Uncut, Michelle Ockers presents an AI playbook for Learning and Development professionals. Drawing from conversations with industry practitioners throughout 2024, she distills key principles and practices for implementing AI effectively in L&D. The episode explores how organizations can move beyond the hype to create real value with AI, offering practical guidance whether you're just starting your AI journey or looking to scale existing initiatives. A reflecti...
Jan 20, 2025•30 min•Transcript available on Metacast In this special end-of-year episode, Michelle Ockers and Chemène Sinson reflect on the key themes explored in the 2024 Learning Uncut podcast episodes and connect them to broader trends and conversations in L&D. This year’s standout themes include moving from talk to action with AI, adopting skills-based approaches, fostering community and collaboration, and driving real behaviour change. Underpinning it all is the vital interplay between humanity and technology. From stories of professional gro...
Dec 16, 2024•49 min•Transcript available on Metacast This episode of Learning Uncut offers a rare ‘before and after’ look at the design, execution, and outcomes of a workplace learning campaign. Michelle Ockers speaks with Matthew Murray, VP of Digital Learning, and Sydney Cannon, Senior Manager of Learning Engagement at Bain & Company, about their October Skills Boost campaign. The episode starts by exploring exploration their low-resource, email-driven approach to fostering self-directed learning among functional professionals. Seven weeks later...
Dec 02, 2024•57 min•Transcript available on Metacast In this episode of Learning Uncut, Michelle Ockers is joined by Adam Le Nevez and Adrian Manning from the Australian Public Service (APS). They explore how the APS L&D Community of Practice (CoP) fosters collaboration amongst L&D teams across over 100 agencies. They discuss the unique challenges of building capability in a decentralised system with over 170,000 employees and how the CoP helps reduce duplication, share best practices, and build professional networks. They also highlight the impor...
Nov 04, 2024•48 min•Transcript available on Metacast Michelle Ockers speaks with Cameron Hedrick, Chief Learning Officer at Citi, about the complexities and opportunities of skills portfolio management. Cameron shares his insights on moving beyond traditional job roles to focus on skills as organisational assets, and how this shift can enhance workforce planning, internal mobility, and overall business resilience. They discuss the challenges of implementing skills management at scale, from building dynamic skills taxonomies to integrating multiple...
Oct 19, 2024•40 min•Transcript available on Metacast In this episode of Learning Uncut, Michelle Ockers is joined by Brad Hodge, health innovator and educator at La Trobe University, to explore the role of generative AI in modern education, particularly in the rural health sector. Brad shares his journey in health innovation and how he is using AI, including chatbots, to enhance student support, drive behavior change, and foster innovation. They delve into the challenges of rural healthcare education, the potential of AI to impact learning outcome...
Oct 07, 2024•55 min•Transcript available on Metacast Michelle Ockers is joined by Dr Thomas J. Tobin to explore the application of Universal Design for Learning (UDL) in an organisational context. They discuss how Learning and Development can act as a catalyst for fostering a culture that prioritises inclusivity in both design and content delivery. Tom shares his journey into UDL and explains why these principles are vital not just for the minority, but for the majority of learners. The conversation covers who is responsible for applying UDL princ...
Sep 23, 2024•50 min•Transcript available on Metacast In this episode of Learning Uncut, Lozanne Pretorius discusses how Mitsubishi Motors Australia has used the MiCareerTrak program to foster a customer-centric culture in an industry facing rapid technological and customer expectation changes. She explains how the program was designed to build adaptive skills and resilience, essential for navigating the volatile, uncertain, complex, and ambiguous (VUCA) world of work. By positioning learning and development as a strategic pillar, the organisation ...
Sep 09, 2024•46 min•Transcript available on Metacast Pauline Rebourgeon and Peter Sheppard from Ericsson discuss how they are innovating with AI for learning and development. They outline how Ericsson's Learning NEXT community fosters a culture of experimentation with emerging technologies to support learning and development. Pauline and Peter discuss the importance of community in scaling these efforts, and the strategic balance between quick wins and long-term impact. The episode highlights practical examples such as AI-based translation and coa...
Aug 26, 2024•46 min•Transcript available on Metacast David Kelly, Chairman of the Learning Guild, joins Michelle Ockers to discuss how to make sense of technology trends as an L&D professional. Their discussion explores why trends matter and how to stay abreast of trends, including attending conferences, how to find experts to follow online, and leveraging your network. They also discuss how to think critically about trends and make better choices about what to experiment with and use. This episode will leave you with practical approaches to stay ...
Aug 19, 2024•37 min•Transcript available on Metacast Henriette Kloots and Evitha Scharloo, Co-founders of Interlocked, join Michelle Ockers to discuss the World of L&D and the World of Impact Maps. These maps use associative cartography to visualise the journey from learning to performance and impact. The World of L&D Map creates a tangible common language that prompts effective analysis within L&D teams, helping members to collectively shape their transition from order takers to performance partners. The World of Impact Map enables teams to enhan...
Aug 12, 2024•49 min•Transcript available on Metacast Mehri Doyle joins Michelle Ockers to discuss the use of small private online courses (SPOC) at Australia’s Department of Foreign Affairs and Trade. These online courses have a focus on social learning with the use of online asynchronous community through educators and peer collaboration. This program has had great success, increasing reach of learning resources 10-fold, receiving recognition through being awarded Best Capability Program by Australian Institute of Training and Development in 2021...
Jul 29, 2024•44 min•Transcript available on Metacast Sonali D’Silva joins Michelle Ockers to discuss the importance of psychological safety for learning. Their discussion commences research backed benefits of fostering psychological safety both in individual teams and across the organisation as a whole. They then delve into five key strategies for fostering psychological safety in learning environments. This episode will leave you with practical approaches to promote psychological safety as an L&D practitioner. Hosted by Michelle Ockers Transcript...
Jul 22, 2024•35 min•Transcript available on Metacast Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback. Host: Michelle Ockers Transcript and related resources: https://learninguncut.glo...
Jul 15, 2024•42 min•Transcript available on Metacast Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to skill development and provides a real-world example of how L&D professionals can shift the narrative to gain key stakeholder buy-in. Finally, Dinye shares what corporate L&D professionals can ...
Jul 01, 2024•53 min•Transcript available on Metacast Chemène Sinson and Michelle Ockers recap their experiences at the 2024 Australian Institute of Training and Development (AITD) Conference. They reflect on key themes such as collaboration, inclusion, learning design and the impact of AI on the future of learning and development. The conversation highlights standout sessions and speakers including both keynotes and case studies. Chemène and Michelle also discuss the enriching networking opportunities and how they will apply what they learned. Hos...
Jun 24, 2024•36 min•Transcript available on Metacast Peter Sheppard discusses Ericsson’s transformation into a skills-based organization and how it has positioned Ericsson to put skills to work. Ericsson is leveraging skills to create visible simplicity and streamline the employee experience. This transformation has led to improved retention, inclusion, accessibility, and enhanced career progression and recruitment. Peter also shares insights into how his team achieved this significant project, the challenges they encountered, and the key lessons ...
Jun 17, 2024•44 min•Ep 1•Transcript available on Metacast Nigel Paine joins Michelle Ockers to discuss the importance and methodologies of fieldwork in leaning and development. The discussion focuses on identifying when fieldwork is necessary and how it can effectively uncover barriers and solve problems. Through practical real-world examples and high-value questions, this episode will leave you with applicable insights to get started or improve your fieldwork. Hosted by Michelle Ockers Transcript and related resources: https://learninguncut.global/pod...
Jun 10, 2024•24 min•Transcript available on Metacast In this episode of Learning Uncut, Michelle Ockers is joined by Donald H Taylor and Egle Vinauskaite to discuss their research report ‘AI in L&D: From Talk to Action’. This episode is filled with insight and actionable takeaways on the pitfalls and opportunities of AI utilisation in learning and development. This discussion includes the most fundamental things you can do to use AI to its full extent, how you and your team can ensure you are future ready, and some of the possibilities for future ...
Jun 03, 2024•48 min•Transcript available on Metacast Michelle Parry-Slater joins Michelle Ockers to discuss why effective compliance learning is crucial and how it can be transformed into a valuable learning experience. Illustrated with real-world examples, we discuss how to ensure that compliance learning is relevant, engaging and effective in driving required behaviours and an interest in further learning in your organisation. Hosted by Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/ elevate-35/ Podcast in...
May 27, 2024•33 min•Transcript available on Metacast In this solo Learning Uncut Elevate episode Michelle Ockers introduces the resource ‘Cultivating Learning in Workplace Communities’ – a tool to help people to take deliberate action to cultivate learning in existing workplace communities. She provides a behind the scenes look at the thinking and debate between her and resource co-creators Shannon Tipton and Laura Overton that shaped this resourc e – and why it is both original and founded on a strong base of learning science. Hosted by Michelle ...
May 13, 2024•11 min•Transcript available on Metacast Courtney Blackman from Lander & Rogers law firm discusses their work leading innovation in the legal industry. As Head of Partnerships for the firm, Courtney oversees key initiatives like the Law Tech Hub accelerator program for startups and scaleups and AI clinics in partnership with universities. The conversation provides insight into fostering an organisational culture of continuous learning and adaptation. Host: Michelle Ockers Transcript and related resources: https://learninguncut.global/p...
May 06, 2024•41 min•Transcript available on Metacast Nick Petch from Deloitte introduces the innovative concept of Skill Sprints. Skill Sprints accelerate skill acquisition by integrating learning experiences with real-world job tasks. Sprints focus on job tasks and seek to build task related skills. This method allows perople to plan and prioritise their learning activities based on their work. It's a personalized, action-based learning experience that encourages immediate application in the flow of work, supported by a network of peers and forma...
Apr 29, 2024•25 min•Transcript available on Metacast Learning Uncut’s Chief Learning Strategist, Michelle Ockers, provides a practitioner’s perspective on the first three recommendations for maximising your training spend in the Ready, Set, Upskill Research Report. This episode follows on from Elevate 31- Ready, Set, Upskill Research Report. The report was released in March 2024 and provides a snapshot of the Australian skills landscape for employers, which also includes the voice of employees. Hosted by Michelle Ockers Transcript and related reso...
Apr 15, 2024•24 min•Transcript available on Metacast Compliance training doesn’t have to be a boring ‘click next’ activity that people endure. James Woodman from Acteon discussed the innovative multi-faceted 6-week campaign they developed to drive behavioural change related to the code of conduct at Channel 4 in the UK. This episode will inspire learning professionals seeking to create meaningful learning experiences that drive behaviour change for all types of workplace behaviours, not just compliance. Host: Michelle Ockers Transcript and related...
Apr 08, 2024•1 hr 3 min•Transcript available on Metacast Kade Brown from RMIT Online and Rhiannon Yetsenga from Deloitte Access Economics discuss their latest research on the skills landscape in Australia. The ‘Ready, Set, Upskill’ report was released in March 2024. We explore the nuances and contradictions in the data about key skills gaps in Australia, prioritisation and investment in skills by organisations, and the employee blind spot in the need to develop gen AI skills. Discover the four key ways that organisations can maximise their learning an...
Apr 01, 2024•37 min•Transcript available on Metacast Since 2015, job skill sets have changed by 25%, and this is expected to rise to 65% by 2030. LinkedIn's data shows the evolution of skills required for jobs, emphasising the need for a skills-based approach to talent management. In this episode we take a look at how LinkedIn is supporting their workforce with a skills-based approach to career development with their Director of Career Development, Tiffany Poeppelman. We discuss her work on creating visibility into career paths and helping employe...
Mar 25, 2024•49 min•Transcript available on Metacast Kath Hume’s professional focus encompasses both workforce planning and L&D. She’s the perfect person to explain what workforce planning is and the role of L&D in strategic workforce planning. After outlining the three ‘horizons’ of workforce planning – strategic, tactical and day-to-day, Kath using the six B’s (Bind, Build, Borrow, Boost, Bounce, Buy) to outline how L&D can support workforce planning. A conversation with Learning Uncut founder Michelle Ockers . Transcript and related resources: ...
Mar 18, 2024•24 min•Transcript available on Metacast Ryan Tracey, brings over two decades of experience in learning and development to the table, from his early days in e-learning design and development to mastering the art of scaling L&D initiatives across diverse and widespread organisation landscapes. He shares his experience generously in this episode, peppering his advice with real-world examples. We discuss when training at scale is the right delivery option, the use of pre-work and post-work for application of skills in the workplace and me...
Mar 11, 2024•57 min•Transcript available on Metacast