Episode #13 Exposed Again!
Wreckless employee behavior can put the whole team at risk of getting COVID or having to quarantine. Dr. Mike and Coach Steve feel the pressure from its fall out.
Nov 25, 2020•12 min•Season 1Ep. 13
Uncomfortable Dental Conversations
Dental coach Steve Sperry and Dr. Mike Czubiak take on those difficult, awkward, and uncomfortable conversations that dentists have to have with their team, with their patients, and with others.
Episodes
Episode #12 Epic Call Recording Fail
Has the COVID shutdown caused a leak in Dr Mike's new patient pipeline? Does he have a clue of what is happening up front? Coach Steve makes him face the music or at least the epic phone call fail.
Aug 16, 2020•12 min•Season 1Ep. 12
Episode #11 Do You Have a Plan?
Does Dr Mike have a plan for taking care of all of his patients after he reopens the office? The coronavirus pandemic has caused plenty of disruption to our patients' routine and restorative care. Coach Steve talks about options to get him back on track.
May 18, 2020•14 min•Season 1Ep. 11
Episode #10 We Need Hazmat Suits!
Team zoom meetings can be fun until a team member freaks out and panics the team. Coach Steve and Dr Mike talk about zoom meetings, blind walks, and elbow bumps.
Apr 27, 2020•14 min•Season 1Ep. 10
Episode #9 You're Laid Off
Delivering tough new is usually not a dentist's favorite job. Do you do it by email, text, in-person? Coach Steve has his opinion.
Apr 06, 2020•9 min•Season 1Ep. 9
Episode #8 COVID-19: The Stress of the Strain
Remaining calm and remaining in charge during the stress of challenging times is what Coach Steve wants Dr Mike to do. This strain of the coronavirus will challenge us.
Apr 05, 2020•6 min•Season 1Ep. 8
Episode #7 You Broke My Loupes!
Breaking or losing dental equipment gets costly real quick. Listen to Dr Mike freak about his beloved loupes.
Mar 02, 2020•15 min•Season 1Ep. 7
Episode #6 Sexually Inappropriate!
Sometimes it is a team member that gets us in a bad spot. Can Coach Steve talk his way out of this one?
Feb 10, 2020•12 min•Season 1Ep. 6
Episode #5 I'm Going to be Out Tomorrow.
Is it okay for a team member to miss work because of their kid's first day of school, dance recital, or baseball game? Coach Steve and Dr Mike take on family events.
Jan 24, 2020•11 min•Season 1Ep. 5
Episode #4 Who Got Us This Bad Review?
Your team messes up and you get a bad google review. Take a deep breath, Coach Steve and Dr Mike will help you through it.
Jan 14, 2020•13 min•Season 1Ep. 4
Episode #3 Get off your Phone!
Dora's on her phone again and Coach Steve has a surprising message for her and Dr. Mike.
Dec 01, 2019•10 min•Season 1Ep. 3
Episode #2 You're Late!
This is something that many dentists go through often- the late employee. Always that one team member who is late to the morning huddle or for the first patient. Listen to Dr. Mike's struggles with stragglers as Coach Steve lays out the protocol for being late and how to deal with protocol infractions.
Dec 01, 2019•13 min•Season 1Ep. 2
Episode #1 Can We Talk?
What goes through your mind when a team member asks you, "Hey Doc, can I talk with you after work?" Is it dread? How do you handle it? Coach Steve and Dr Mike will help you be ready when you hear this question (usually, just as you are jumping into a room.)
Nov 27, 2019•14 min•Season 1Ep. 1