¶ Feedback and Emotional Distance in Business
I'm so glad that you're here . You are listening to . What the fuck did she just say with your host ? That's me , sandra Priestly . I'm all about living our best life and finding our zone of brilliance and then removing the resistance so that we can go all in .
I say random , crazy shit , which is why I called this podcast the way that I did , and I really hate long drawn out intros . So let's fucking go . Earlier on this year , I had joined a networking group for women in business . I went every single week and then after the summer , I just felt like I was resisting going .
I could feel it in my body that I was resisting attending every week and if I did attend , I felt like I was pushing myself to do that . And why am I paying to be part of a membership or a networking group ? If I'm forcing myself to go , I'm not going to be showing up in the energy that I really want to .
So yesterday I decided to cancel my membership . Now here's where this story gets great cancel my membership . Now here's where this story gets great . Every time I cancel my memberships , I do have the intent to reach out and say why . I think it's just nice to , and so that the person isn't wondering what the fuck just happened .
Right , and I was very busy , or I just I got busy yesterday doing random things and I forgot to reach out . What was great was she reached out to me . I think it is rare .
I think it is very rare that women in business will do this , that they will reach out with a very regulated message , no emotion attached , with just this beautiful message and an opportunity to learn . Here's what her email said Hi Sandra , I saw you canceled your membership yesterday and we're bummed to know we won't see you each week .
Is there anything specific that made it not a good fit for you right now ? We always want to know how we can improve . Thanks so much . Now , here's why this is amazing . I love that she said she recognized that she saw I canceled and that she would be sad to see me go , but she wasn't saying is there anything that we can do ?
Is there any way that we can ? Can we hop onto a call so that I can try to get you back ? I mean , there was no pushy energy , no annoying energy , no fear-based lack mentality . It truly was shit . We're bummed , we won't be able to see you every week and it felt lovely .
And then she said is there anything specific that made it not a good fit for you right now ? Now , here's the thing she didn't say . Is there anything that we did ? Now , here's the thing she didn't say is there anything that we did ? No , right , and like there isn't anything .
She did it was just not a good fit for me in the moment , and I still love her . I still , um , I still will refer to her , I still will refer her group and her membership , I still will refer her group and her membership .
There were just things that , for me , just , and they were small things that just didn't align with me in the moment by the time that September came around . And so she said we always want to know how we can improve . I love that she sent the message .
I love the way she worded the message and I hope that you can see how beautifully crafted it was and why I see it as that .
And so I took the time and messaged explaining what I loved so much about her business , including the name of her business , including how she runs it , including the energy that she wants for the group , and then I also gave her the feedback of why it wasn't a great fit for me in this moment right now .
And then I ended with I will always continue to refer to your group and at the very end of that I said happy to discuss further if you want more details or my thoughts . Because hey guess what ? Number one I've won two leadership awards . I fucking love leadership more than anything , probably .
Um , so I can see this from a leadership lens how she can reach out to me , ask my opinion and then discard or accept some of it too right . So I love the opportunity to do that . But also if it's me on the other side and I'm asking someone's opinion and they tell me why they're canceling , I'd love to know more .
I would love to have a regulated conversation where no feelings are involved . I think too often women and , well , people in business get too involved in their feelings . Business should not be about emotions and I'm not sure where where we went wrong , but I see this a lot of time .
I remember when I worked for the federal government there was a point where I was the vice president in the union and there was we were on strike and I had a really good conversation with the regional vice president and we were talking about how , on a strike line , emotions can get going Right and he said this is just chess . Every move is just chess .
If management makes one move , we will make another move and there should be zero emotion attached to this . And this is truly the way that I try to run my business . This is truly the way that I try to help women understand that someone else's opinions don't have to be perfectly right for you and we don't have to be tied to any emotion either .
To any emotion either . It's just business . There's no emotion to it . If someone doesn't like a Whopper and would prefer to have a Big Mac , it's just preference . There's no need to be emotionally tied to the Whopper . You know what I mean .
So I just wanted to come on here and say that I think that women in business , we need to do this a little bit more . We need to reach out when people cancel , we need to ask for feedback post cancellation and we need to stay emotionally distant from the decisions that other people make .
The best part about business , the most important part about business , is making sure that you do the best that you can possibly do for other people . If you fuck up , you can make it right always . But if someone doesn't prefer your Burger King Whopper , it's okay too . I promise , the more time we spend in the oh my gosh , why did she cancel ?
She must have done this . She must have felt that Maybe she hates
¶ Improving Business Through Feedback
me . I mean , we can spend a lot of time going down that rabbit hole or we can just grab the guts to ask the question hey , I'm sad to see you go . Is there any reason that it wasn't a good fit for you right now , always looking to improve my business ? Thank you so much for being you .
That is a quick , easy , regulated message to send and you might just get the best feedback ever that changes everything in your business for the better . Thank you so much for listening . I hope you've had some laughs , maybe some ideas , and that you've been inspired to take some type of action toward the life you've always dreamed of .
If you feel so called , I would love it if you would share with your besties and leave a review down below . I look forward to bringing you along on this journey and I will see you in the next episode .
