Episode description
How do you turn a skeptical organization into a believer in the power of Learning & Development? We interviewed Mitchel MacNair, Director of Talent Development and Learning at Crown Castle to find out. Mitchel takes us on a journey from his unconventional background in nuclear engineering and the Navy to leading transformational change in L&D. He tells us how he reshaped Crown Castle’s learning function by aligning it with business strategy, building credibility through data-driven results, and elevating its impact across the organization.You will want to hear this episode if you are interested in...
- How Mitchel’s background in the Navy prepared him for L&D leadership [4:35]
- Handling the loss of 50% of the L&D team within Mitchel’s first six months [6:20]
- How organizational chaos impacts strategic L&D changes at Crown Castle [9:29]
- Transforming L&D from "order takers" to strategic business partners [10:58]
- The role of the principal designer in Crown Castle’s L&D success [13:20]
- Collaborating with other functions to focus on outcomes [15:10]
- Why obtaining business performance data early is critical for L&D success [18:17]
- Demonstrating a 192% increase in services sold through L&D programs [23:00]
- How Crown Castle developed their AI policies [35:10]
- L&D’s role in Crown Castle's skills strategy and future talent planning [41:00]
- Website: Red Thread Research
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