Beyond Accommodations: How Personalization at Work Benefits Everyone | Charlotte Dales

Most employees need some form of support to thrive at work, whether it’s flexible hours to care for a loved one, mental health resources, or a quieter space to focus. But asking for help can feel risky. That silence holds people back and costs companies more than they realize. Charlotte Dales is trying to fix that.

As the co-founder and CEO of Inclusively, Charlotte is building a platform that helps employees easily and privately access the support they need to do their best work. From mental health tools for sales teams to caregiving support for frontline workers, Inclusively is proving that when employees thrive, businesses thrive too.

In this episode, Dart and Charlotte discuss:
- Why everyone needs accommodations at work
- The hidden costs of silence and burnout
- What sales teams need to thrive
- Small adjustments that unlock performance
- Why benefits fall short and what people really need
- Gen Z’s push for personalized work
- ERGs as engines of workplace change
- Why supporting employees is smart business
- And other topics...

Charlotte Dales is the co-founder and CEO of Inclusively, a platform helping companies design personalized, inclusive work experiences. Starting with a focus on disability accommodations, Inclusively has expanded to offer “success enablers” for all employees, allowing businesses to match individual needs with existing resources. Before founding Inclusively, Charlotte co-founded CAKE Technologies, a mobile payment solution later acquired by American Express. She started her career in investment banking at Deutsche Bank in London.

Resources Mentioned:
Inclusively: https://www.inclusively.com/

Connect with Charlotte:
LinkedIn: https://www.linkedin.com/in/charlotte-dales-57868713/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.