Within the Trenches Ep 586
Jan 28, 2025•1 hr 6 min
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Episode description
Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .
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Episode topics –
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Jenny’s journey from being an EMT to a 911 dispatcher
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Navigating the challenges of training and early calls
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The impact of the COVID-19 pandemic on her dispatch work
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Dealing with intense and emotional 911 calls
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Her transformative experience at a professional development ranch
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