Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan. NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs’ Finest Award Winners Ottawa County dispatchers involved in life-saving attempt at pool Supported by: INdigital Episode topics – Meagan, Megan and Ryan share their 9-1-1 stories Vegas Save Telecommunicator o...
Oct 18, 2018•49 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – How a clean center can help your dispatchers As always, if yo...
Oct 08, 2018•23 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Ashley’s 9-1-1 story Amy’s 9-1-1 story As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gm...
Oct 05, 2018•35 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a gu...
Oct 04, 2018•18 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – #IAM911 stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Oct 03, 2018•36 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch. Supported by: INdigital Episode topics – Las Vegas Shooting As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Oct 02, 2018•32 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference. Supported by: INdigital Episode topics – Laurel’s 9-1-1 story Susan’s 9-1-1 story As always, if you have any comments, questions, or you would li...
Sep 28, 2018•35 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session. Supported by: INdigital Episode topics – Open Mic/Funny 9-1-1 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Sep 27, 2018•29 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session. Supported by: INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Sep 26, 2018•32 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share. Supported by: INdigital As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Sep 25, 2018•11 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP. NICE – Facebook | Twitter | Web NICE Recognizes 2018 PSAPs’ Finest Award Winners 35 APCO Public Safety Quality Assurance Webinar Questions Answered Ottawa County dispatchers involved in life-saving attempt at pool Supported by: INdigital Episode topics – What is NICE ...
Sep 24, 2018•29 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference. Please support the podcast by supporting our sponsor. Showalter & Company – Facebook | Instagram | Twitter | Supported by: INdigital Episode topics – Jill's 9-1-1 story Make or break call Doug's story Dispatching in the LA a...
Aug 31, 2018•1 hr 9 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference. Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | Instagram | Twitter | Supported by: INdigital Episode to...
Aug 30, 2018•46 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone ...
Aug 28, 2018•22 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference. Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | ...
Aug 24, 2018•43 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – 2018 National APCO Recap ATTN: Video Upcoming conference presentations And more As always, if you have any comments, questions, or you ...
Aug 23, 2018•21 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements. Episode topics - Back from vacation A look back at the last few months of my dispatch career Suicide call - The soon to be ex Suicide call - I tried to call you the day ...
Aug 03, 2018•52 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | Twitter | Web | YouTube Episode topics – Reinhard's public safety story From being in the field to Indu...
Jun 28, 2018•47 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss. Please support t...
Jun 26, 2018•42 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | T...
Jun 23, 2018•32 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS - Facebook | Twitter | Web | YouTube Episode topics – An April Fool's prank on some officers MF has my ...
Jun 15, 2018•22 min
This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown. As always, if you...
Jun 11, 2018•33 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy... Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Reader's Digest Article - " Secrets a 911 Dispatcher won’t tell you " Episode topics – An intro to episode 200 Can you tell...
Jun 07, 2018•16 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Marc's 9-1-1 story A call that sticks with him Differences in calls from Australia vs the United States And more... As always if you have any comments, questions, topic suggestions or you would l...
May 28, 2018•50 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – San Bernardino Terrorist Attack A...
May 21, 2018•44 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Woman calls 9-1-1 for beer Bad! US man says he was shot by pet pooch Woman furiously sh*ts on floor of Time Hortons, throws it at empl...
May 18, 2018•25 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss! Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Indiana NENA/APCO recap NAVIGATOR recap Upcoming sessions Giveaways And mor...
May 08, 2018•22 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lynn's 9-1-1 story Catching the dispatch bug De-gloving And more As always if you have any comments, questions, topic suggestion...
Apr 28, 2018•35 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Health and dispatch The Resilient 9-1-1 Professional And more As always if you have any comments, questions, top...
Apr 27, 2018•45 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web Episode topics – Lisa's 9-1-1 story Deal with child callers Personal connections with those on the road And more As always if you have any comments, questions, topi...
Apr 27, 2018•23 min
