This is Not Advice: Metrics, Incentives, and the Seduction of Clarity

This is the 8th edition of This is Not Advice, my "not-advice" column for premium subscribers of What Works. Today, I'm talking about our over-reliance on metrics and how easily we're seduced by reductive data. When does a metric turn into an incentive for bad behavior? And why are we so happy to accept the feeling of clarity and certainty without actually understanding what's going on?

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