What's Cooking? | A Podcast from Nory

What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.

Through honest conversations with industry leaders you’ll get practical insight into what’s working on the ground right now - from automation and AI to culture, data, and waste reduction. No fluff. No forecasts. Just the blueprint for better hospitality operations at scale.

New episodes every two weeks.

Last refreshed: July 11th, 2025 at 6:59 AM ⓘ

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Episodes

Scaling Smart: Change Management Lessons from Bill’s MD - Tom James

Tom James, Managing Director at Bill’s Restaurants, joins Conor Sheridan, CEO and founder of Nory, to share how he led the brand through record-breaking growth over the past 4 years by doubling down on guest experience, change management, and technology. With decades of experience and a deep operational background, Tom shares how he’s led Bill’s Restaurants through significant transformation, balancing heritage and innovation while maintaining a relentless focus on the guest experience. Listener...

Jul 10, 2025•45 min•Season 1Ep. 1

Trailer

Jul 07, 2025•52 sec

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